GrapeEater

... only two 'wireless' Internet+phone providers in the Hondón rural areas / campo - and the one we use is a pile of poo, very unreliable lately, poor service, slow, never gotten any better and I wouldn't recommend them to anyone... I have no confidence in them at all - as nice and courteous as the staff are - the system is not up to the demands of most of us here, I'm not even sure they know what they are doing - So it's causing endless hours of frustration, lost tel' calls, web down-time and not being able to communicate. (We have no land-lines / ADSL where I am).

Do they refund for loss of service - do they b*****r !!

The company name - ends in "sol" - don't use them (although it is a bit 'Hobson's Choice').

The other one is more expensive and not much better I am told.

mrs-mop

would a vodafone/mobile company dongle not work for you instead??

GrapeEater

Mrs Mop - who R U - love the name, know the game !!!

I do have a Mobile by them but Vodafone's reception is hit and miss (as many mobile services are) in these 'ere mountains and I think they have limits of download / speed also !?!

Thanks though!

Solarwhizz

If youre problem is the connection constantly dropping out, tell them you are desperately unhappy and gonna cancel and ask for a (I think its called) a dedicated IP address ( or something similar)) also they (If the name starts with C and ends with Sol), have an english guy working for them called Kevin, get hold of him and he will ( if you complain loud enough), will come over give you one of those thingies above and after that you will be ok, I used to phone them daily, and now I have NO problems, but I do know others locally are not that happy also

GrapeEater

Yes I am sick of calling them, yes the connection is dropping loads (a few times a day), yes others are experiencing the same, yes it's been going on for years, I have had their guys out & nothing wrong with my kit/gear, they try to sell me an 'upgrade' of aerial/transmitter @ €80 - but not confident it will be any better !!!!

C'sol don't seem to get that paying for something means it should work and be reasonably reliable! There install guy is around here loads 'fixing' stuff - if it worked in the first place they'd cut the wages bill quite a lot !

And yes K does work for them as he advertises in the Campo !!! Didn't know they did 'dongles' - they never offered it.

Regards

Hondon Rock n Roll

Also use this company, very rarely have any problems and when I do it is sorted quickly. Must be your location.

linda Coyle

I also have them but only for internet - heard their phones were hopless. no probs with internet and got "landline" from vodaphone - no problems so far

GrapeEater

How much do you use the web ? (Most people I speak to say they use it maybe an hour or two a day - so you may not always be aware that it goes off so frequently (as it resets itself).

If you have the phone, but don't use it much - you may not even realise it's not working (i.e it never rings - so you think no-one calls, but 3 days later a friend says "I tried to call you but you weren't in or phone dead").

Certainly my neighbours and friends think c'sol are a joke and are sick of bad connections, downtime, poor VOIP calls, etc.

Anyway they are coming again tomorrow (lost count).

GrapeEater

... well web guy turned up at 8.30am and fitted new antennae/modem as an upgrade (my gear was old). I can try it out for a week+ before I pay. So far (should I speak to soon)... it's working well !!


Keep ya posted !!

jdr

Surely an upgrade is part of the ongoing contract or did they expect you to use the same stuff for 50 years ?

GrapeEater

I agree - but arguing with this lot is a waste of time !!! They pretty much have the monopoly her for the time being - the one other service available is only 1MB (we have 2MB) and is more expensive - they also charge for installation !!!

...rock and a hard place !!!

... and it's about €32 p.m. - my son works for VirginNet in UK - they are rolling out 50MB now and a hell of a lot cheaper... eventually Spain will have to let in / succumb to competition. Telefonica will not install Internet here (say they'd rather sell us a Mobile / Dongle... (cheaper for them I guess)...

I just looked at the Telefonica web site and their headline ADSL deals look not bad value but the small print reveals more costs. (no good to me though)

ForHotspot

Please post more details about VirginNet in UK. Are they going to have one in Spain fairly soon?

GrapeEater

>>>> http://www.virginmedia.com/

"Virgin Media" are the old NTL / TeleWest and run mainly on cable/fibre optics in UK. I wasn't suggesting they are coming to Spain - Although I'm sure they'd give Telefonica a run for their money !!

EsuriJohn

No chance here in MK we are the original cable town provided at the outset by BT. Later taken over by NTL and then by Virgin. We live 800m from our exchange which is fully unbundled and the best speed I can get is 3.5mbits. All down to the archaic mix of copper aluminimum and fibre that has grown up but Vigin are not even offering to re-cable MK with Fibre let alone take on Spain. I am afraid that 50mbits is for the favoured few down south.

jdr

Ka Ora has got a 100 connection in France