hallega

Banging my head against the wall with online register.
Can anyone please explain CUPS and what it is please.

Thank you in advance.

Fred James

I have no idea what it stands for but it is a unique 22 digit number that identifies you. It stays with you even if you change suppliers.

On the Endesa bill it is shown with all your other personal data.

hallega

That's the problem...I have never had a printed receipt, I pay by direct debit but have never seen a paper bill. I thought that if I went online and registered then I would have an idea of what's going on.

Fred James

Unfortunately you cannot register without a bill as it asks for data from the last bill as a security measure.

hallega

Hmmm how daft is that!

I have just sent an e mail to the bank asking if they have anything to give me, and the original solicitor who set it up. keeping fingers crossed.

many thanks for your help.

lyric030250

It doesn't have to be the last bill but it helps ! I registered using a one year old bill it took about three working days for them to do some checks and then access was granted.

snikpoh

The CUPS is a unique identifier for the supply as it comes off the street into your house. That is, BEFORE the meter.

For example, a block of flats will have several CUPS into the main meter cupboard.

hallega

thank you for that, where would it be though, we are just one house, but there are others nearby?

snikpoh

To my knowledge it's not written on the meter or supply anywhere.

It will be on a previous bill (which, I presume doesn't help you) or it can be traced by calling the previous supplier and quoting your reference number.

bernherts

Go to the nearest Endesa office with as much info as you have, your passport and NIE, and ask them to print out your latest bill so that you can register on line. Then hope and pray that the online system is actually working for long enough to do what ever you need to do.

chrismortley

Do you bank online ?
I pay by D/D with La Caixa for my electricity.
If you do, open up your account & then look @ an Endesa payment.
It doesn't show the CUPS reference number but the Contrato acceso number (11 numbers in our case) which is also included on the Endesa's paper bill , just after the CUPS ref. number is
This info . may make your task easier ? who knows in Spain
If you take to the Endesa office or your bank it could help

Chris

agoreira

An explanation here backs up what you say,
http://www.energiaproxima.com/es/ele...ura/en-detalle