End of my tether!............
 

I know the forum doesn't allow to "name and shame" so I will keep this cryptic. Has anyone else got an account with a u.k bank which has been taken over by a spanish bank (I hope that's cryptic enough), and if so, have they noticed that the standard of service has deteriorated from "excellent" to " incompetent?". I have had several accounts with this bank over 17 years and never had cause for complaint. Over the last 6 months they seem to have become incapable of getting [I]anything[I] right

I won't bore you with the details but the most recent problem has been a simple request which they promise they will do then - twice so far - fail to do. I phone them to check and am told (does this sound familiar?) yes the details have been changed on the computer so I promise you the mistake will not happen again.

I am about to approach their complaints department - fingers crossed!

Re: End of my tether!............
 

I have been with this bank for about 13 years. 6 months ago I could not get access to my online account. When I telephoned the customer services I was told that this was my OH account and I did not have access - when I told the person on the end of the phone this was a joint account, my salary went in and my husband did not use it - the man laughed as if to say I was lying. I ended up driving 30 mile to my local branch with my debit card, cheque book etc. the lady at the branch could give no explanation other than perhaps I had been wiped off in error.:eek: No apologies and to be perfectly honest I got the impression nobody gave a toss so good luck with your quest.

sorry meant to say this was with the UK bank not the spanish side.

Re: End of my tether!............
 

Santander, right? They are crap, and avoid the Unicaja as well.

I think it´s not allowed to name and shame persons, but these are banks not people. Although many mistakes have been made by people working at these banks (in my town).

Re: End of my tether!............
 

Their Customer Service / Telephone Service is rubbish...the few problems we've had always cause alot of stress. It doesn't help having their call centres in India. :thumbdown:

Re: End of my tether!............
 

I never had a high regard for them before they were taken over. Why not switch to another bank?

Re: End of my tether!............
 

Last year we had a letter saying they had charged us £25 for being overdrawn:eek:
Very interesting as there was over £800 in the account.
Actually got an apology and £25 goodwill gesture.

Found out lately they had not stopped a standing order for over 2 months, therefore overdrawn, used £200 overdraft, they took 3 x £25 charges out.

2 phone calls later, told them they should have stopped it, they never apologised but refunded the charges. Another statement today and another charge of £11.50, rang again. Charges refunded. Asked about a goodwill gesture as it has taken time and money to sort this out apart from getting stressed out. Has given me £5 for phone calls!

This is the best part, apparently they only give a goodwill gesture once in every 12 months, and I'd had it last September. When I pointed out that it was their error, not mine, and what happened if this occured again within the 12 month period, she said I could write a complaint letter!

Priceless:ohmy:

Re: End of my tether!............
 

We've recently transferred our bank account to them ................. ooops :o

.

Re: End of my tether!............
 

Switch to Nationwide for cash back. A+L also give more cash back, but I would not recommend them :eek:

Re: End of my tether!............
 

I probably will next time i am in the u.k. My son speaks very highly of Nationwide.

Re: End of my tether!............
 

You will struggle to open an account with them without being a resident. ;);)

Re: End of my tether!............
 

Now, of course, Santander...:confused:

Re: End of my tether!............
 

Mike, off topic, Your avatar ???? Can we see a larger picture of that?

Re: End of my tether!............
 

Just a still from a 'carry on' film.:thumbsup: