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Buyers rights in Spain?

Buyers rights in Spain?

Old Nov 3rd 2019, 2:16 pm
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Default Buyers rights in Spain?

Hello Everyone.

My partner and I would like some advice please. We got duped by the sales pitch from the sales person in Alicante and bought two pillows and a duvet. The pillows are fine but the duvet is extremely heavy and cardboard like and is no way as comfortable as was originally sold to us. We have made a complaint but have been told they will not refund and recommend that we preserve with the duvet. We cannot do this as it is making sleep impossible and so we firmly believe that the item sold to us is not fit for purpose. My question is what possible legal action can I threaten them with which will make them sit up, listen and react to?

If there is little or nothing that can be done I'd still appreciate an answer so as not to waste any time and effort

Thank you in advance

Last edited by christmasoompa; Nov 3rd 2019 at 4:01 pm. Reason: Company name removed
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Old Nov 3rd 2019, 5:11 pm
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Default Re: Buyers rights in Spain?

Is this from a retailer / shop or a business(?) you can denounce the seller.

If you bought from lookie lookie / door to door type - you have little chance.
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Old Nov 3rd 2019, 5:52 pm
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Default Re: Buyers rights in Spain?

Hi Missile.

No this is from the blanket factory in Alicante. Denouncing the company will only deter a few others from making the same mistake. What I need to know is what legal pressure we can apply but we have no idea how consumer rights work in Spain, particularly when the goods are now in the UK. This item is not fit for the purpose it was sold on so we're convinced something illegal has occurred. We are not the only ones either as there are plenty of reviews with similar stories. We need a legal perspective from someone who knows the system

Last edited by Rosemary; Nov 3rd 2019 at 6:00 pm. Reason: Company name removed
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Old Nov 3rd 2019, 6:12 pm
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Default Re: Buyers rights in Spain?

Originally Posted by Blackwatch View Post
Hi Missile.

No this is from the blanket factory in Alicante. Denouncing the company will only deter a few others from making the same mistake. What I need to know is what legal pressure we can apply but we have no idea how consumer rights work in Spain, particularly when the goods are now in the UK. This item is not fit for the purpose it was sold on so we're convinced something illegal has occurred. We are not the only ones either as there are plenty of reviews with similar stories. We need a legal perspective from someone who knows the system
Speak to a Solicitor specialising in Civil law in that case.
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Old Nov 3rd 2019, 7:26 pm
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Default Re: Buyers rights in Spain?

They should have a complaints form that you can ask them for
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Old Nov 3rd 2019, 7:35 pm
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Default Re: Buyers rights in Spain?

You need the OCU -

https://www.ocu.org/#
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Old Nov 3rd 2019, 8:06 pm
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Default Re: Buyers rights in Spain?

Originally Posted by Blackwatch View Post
Hi Missile.

No this is from the blanket factory in Alicante. Denouncing the company will only deter a few others from making the same mistake. What I need to know is what legal pressure we can apply but we have no idea how consumer rights work in Spain, particularly when the goods are now in the UK. This item is not fit for the purpose it was sold on so we're cosomething illegal has occurred. We are not the only ones either as there are plenty of reviews with similar stories. We need a legal perspective from someone who knows the system
Hello Blackwatch,
Never heard of a blanket factory in Alicante. Where is it ? So I know not to go there anytime soon!!
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Old Nov 3rd 2019, 9:18 pm
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Default Re: Buyers rights in Spain?

Put it down to experience . . . and move on . . . . it's only a duvet . . . the person selling probably needed the money more than you. Sorry!
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Old Nov 3rd 2019, 10:48 pm
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Default Re: Buyers rights in Spain?

Originally Posted by Blackwatch View Post
Hi Missile.

No this is from the blanket factory in Alicante. Denouncing the company will only deter a few others from making the same mistake. What I need to know is what legal pressure we can apply but we have no idea how consumer rights work in Spain, particularly when the goods are now in the UK. This item is not fit for the purpose it was sold on so we're convinced something illegal has occurred. We are not the only ones either as there are plenty of reviews with similar stories. We need a legal perspective from someone who knows the system
Not one of the blanket tours, where they take you out for the day, then try and sell you all sorts of bedding while you are a captive audience. We went on one, ordered somethings but changed our minds after, we hadn't paid and they got quite shirty, still we never got the goods nor paid for them. They are notorious as hard sell companies.
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Old Nov 3rd 2019, 10:59 pm
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Default Re: Buyers rights in Spain?

I am surprised at how many are suckered into going on these "free" trips.
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Old Nov 4th 2019, 9:14 am
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Default Re: Buyers rights in Spain?

Not wishing to cause offence, but is it really worth the aggro?
Especially if you are going to pay a solicitor for advice over the sale of a duvet that cannot have cost more than EU30.
lots of places ( Carrefour, Ikea ) have duvets on display and you can feel the quality before buying.
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Old Nov 4th 2019, 9:20 am
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Default Re: Buyers rights in Spain?

30€ hahahah no - these people charge a fortune. A friend of mine bought some very highly-priced pillows because they were 'hypoallergenic' - they went on some 'free' coach tour which of course calls into these sorts of rip off places.
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Old Nov 4th 2019, 9:25 am
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Default Re: Buyers rights in Spain?

Originally Posted by spainrico View Post
30€ hahahah no - these people charge a fortune. A friend of mine bought some very highly-priced pillows because they were 'hypoallergenic' - they went on some 'free' coach tour which of course calls into these sorts of rip off places.
The 'free' coach tour we went on did all the selling on the coach, they had one person doing the speil, and then there were about 4 others who went round asking 'what do you want to order', it's very difficult NOT to order, and most people do so.
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Old Nov 4th 2019, 10:34 am
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Default Re: Buyers rights in Spain?

It is a bit like time share - high pressure selling. Nice to look at lovely to hold, put your hand up and we say sold :-)
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Old Nov 4th 2019, 3:31 pm
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Default Re: Buyers rights in Spain?

I've heard of timeshare "tours" but blanket or bedding coach tours, seriously

Originally Posted by Blackwatch View Post
is no way as comfortable as was originally sold to us
Not entirely sure what that means, did you not handle the goods before paying for them?
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