martyf1

Hi

I have an amena mobile pay as you go that i give to visitors to use, but I have not had to top it up recently - used around 4 months ago - I tried to logon to orange to top it up but it did not recognise the number - anyone else have this problem ?

cheers

mikelincs

If it hasn't a valid registration, ie an NIE or passport number used when it was bought, then it is just possible that it has been disconnected as per EU rules

crispy

Hi Marty I have just tried mine, I haven't used it for about 5 months and the same thing, will let me put my pin in then it dies.

Mitzyboy

Surely if you dont top up over here in a certain period your phone gets cut off. We have to top up our Movistar payg phone every 6 months, as we do with a vodaphone phone. We lost one sim when we first came here because we didnt do it, and they just cancelled the sim .... we had to get another

lynnxa

I think that's probably what's happened - the same thing has happened to us

jdr

The credit only lasts for a certain time, they send you a text to tell you, if you put more credit on then it stays valid.
Take it in a shop, they may be able to sort it for you, our daughters (Movistar) was off line for a while but they sorted it out with a payment at the shop.

martyf1

Thanks all - that is probably the issue - not being used enough / no credit - i will take it into the local mobile phone shop and see what they can do.

thanks again
marty

Mitzyboy

Unortunately they will sell you a new PAYG contract. We had credit on our old SIM when they cancelled it, but they didn't refund. they must make a fair amount of money out of this!

jurdyr

vodaphone phone free text and calls on top up if you top up by 20 euro ever month , coming soon april
only two spanish phones

movistar watch out jurdy , want it to uk phones aswell with text , call you cgr
r we move