BigD

I want to query why my ADSL which is 40 euros for 6 mg ,
Everyone I speak to seems to be paying half of that price.
It is almost impossible to get your point across on the phone if you are not very good with Spanish.
So I thought it would be better if I wrote to them, but where ?
There seems to be so much various destinations around , it is hard to know what the correct address might be .
Advice please !

amideislas

First, dial 1004 and just ask for English. You'll have to wait a while on hold, but then you'll eventually be forwarded to someone who speaks English and will tell you whatever you want to hear. Afterward, whatever you agreed on the phone will be ignored as though the conversation never took place.

I'd avoid Movistar / Telefonica if you can. 6 meg from Telefonica usually means your actual performance will be far less than that. Can you get ONO? or is there a WIMAX or 4G provider locally? They are usually less expensive and actually deliver what they sell you.

Fred James

Call 1004 and tell them that you want to change to Movistar Fusion Zero. That's €35+iva a month for a landline, ADSL and a mobile phone data contract.

They will bite your arm off to sign you up.

jo-ann

But you only get whatever speed your rubbish line supports, ie pay for upto 10mb
but receive 2

snikpoh

Living in Javea, the OP would be better off with WiMax surely - cheaper and quicker.