You still going to tip petrol station attendants?
Jan 9th 2013, 11:59 am
#1
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
You still going to tip petrol station attendants?
Emarat attendants are routinely strip-searched for tips, but lawyers say the practice is illegal
Fuel station attendants get between Dh40 and Dh80 in customer tips daily. But they rarely get to take it home.
“Our stance on tips is addressed and explained during the training that follows after a staff is recruited and is a part of our internal operating procedures. We expect our employees to deliver the highest level of customer service standard and do not want tips to cause any discrimination or bias in the service offered to customers. The corporation goes to great lengths to ensure that our staff are treated with love and care and any little money generated as tips is reinvested into staff welfare and entertainment funds,” Emarat said in a statement to XPRESS.
Oh really?
Edit: Forgot to say that they're paid AED1,000 a month. An average of AED60 per day, for, say, 22 days per month (although they probably only get one day per week off), is AED 1,320. I rather think the attendants would feel a little more loved and cared for if they got 132% bonus every month which, I'm pretty sure, is exactly where most customers expect their tips to go.
http://gulfnews.com/news/gulf/uae/cr...-tip-1.1124297
Fuel station attendants get between Dh40 and Dh80 in customer tips daily. But they rarely get to take it home.
“Our stance on tips is addressed and explained during the training that follows after a staff is recruited and is a part of our internal operating procedures. We expect our employees to deliver the highest level of customer service standard and do not want tips to cause any discrimination or bias in the service offered to customers. The corporation goes to great lengths to ensure that our staff are treated with love and care and any little money generated as tips is reinvested into staff welfare and entertainment funds,” Emarat said in a statement to XPRESS.
Oh really?
Edit: Forgot to say that they're paid AED1,000 a month. An average of AED60 per day, for, say, 22 days per month (although they probably only get one day per week off), is AED 1,320. I rather think the attendants would feel a little more loved and cared for if they got 132% bonus every month which, I'm pretty sure, is exactly where most customers expect their tips to go.
http://gulfnews.com/news/gulf/uae/cr...-tip-1.1124297
Last edited by Bahtatboy; Jan 9th 2013 at 12:08 pm.
Jan 9th 2013, 12:05 pm
#2
Account Closed
Joined: Feb 2011
Posts: 0
Re: You still going to tip petrol station attendants?
Whilst I agree completely with what you are saying, this is perhaps a slightly different issue:
“Last week, there was a shortage of Dh100 at our station. All of us were taken to the store room and stripped naked by the supervisor. He even asked us to remove our underwear. It was so shameful I wanted to die,” said Bashir who works as an attendant at an Emarat gas station in Dubai.
Jan 9th 2013, 12:15 pm
#4
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
Re: You still going to tip petrol station attendants?
For a shortage of AED100 in a week? FFS. What's the average weekly take? Conservatively, say 100 cars per hour, AED70 per customer, 24/7 = AED1 million. I'd be surprised if it was ever exactly right.
Jan 9th 2013, 12:15 pm
#5
Account Closed
Joined: Feb 2011
Posts: 0
Re: You still going to tip petrol station attendants?
Jan 9th 2013, 12:16 pm
#6
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
Jan 9th 2013, 12:20 pm
#7
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
Re: You still going to tip petrol station attendants?
And I also question the AED40-80 tips per day. Really? Let's assume a 10-hour shift, that's AED6 per hour. How many cars do they do in an hour? Say 6, being conservative again. Average tip? AED3? So only 1 in 3 customers tip, and then only AED3? There are some tight bastards out there.
Jan 9th 2013, 12:28 pm
#8
Account Closed
Joined: Feb 2011
Posts: 0
Re: You still going to tip petrol station attendants?
Jan 9th 2013, 12:43 pm
#9
Concierge
Joined: Feb 2007
Posts: 29,625
Re: You still going to tip petrol station attendants?
Jan 9th 2013, 12:47 pm
#10
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
Re: You still going to tip petrol station attendants?
Jan 9th 2013, 12:57 pm
#11
BE Forum Addict
Joined: Nov 2009
Posts: 3,096
Re: You still going to tip petrol station attendants?
no longer let them keep the change now I need to keep coins at the ready for Mawaqif (yes I do usually use a mawaqif card but sometimes have to revert to coins)
Jan 9th 2013, 1:49 pm
#13
Lost in BE Cyberspace
Joined: Aug 2009
Location: Disneyland, Dubai
Posts: 15,887
Re: You still going to tip petrol station attendants?
This is quite old news.
I asked them at Emarat the other day. The guy confirmed he kept all his tips and was very grateful when I give him a tip.
I asked them at Emarat the other day. The guy confirmed he kept all his tips and was very grateful when I give him a tip.
Jan 9th 2013, 3:40 pm
#14
BE Forum Addict
Joined: Jun 2008
Location: Abu Dhabi by body and Sydney by soul
Posts: 1,841
Jan 9th 2013, 3:41 pm
#15
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
Re: You still going to tip petrol station attendants?
Doubly happy to be proved wrong, then: the guys get their tips, and the newspaper report is bollocks. 
(Although it doesn't square with the official statement from Emarat.)
(Although it doesn't square with the official statement from Emarat.)
