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Worst Customer service Awaard in the UAE goes to....

Worst Customer service Awaard in the UAE goes to....

Old Dec 7th 2009, 9:46 am
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Default Worst Customer service Awaard in the UAE goes to....

... I always thought it would be Emirates bank but FIFA (well Abu Dhabi's version) is the winner. I have just been informed that my Barcelona tickets will not be delivered to my PO BOX because... get ready for this they have been trying to take payment for the tickets but they took down the incorrect credit card details, my reply was never mind here are the correct card details.... but of course that is too easy ! I was told that as they had tried 3 times to make the payment the computer system would not allow another transaction with the same reference number so the only alternative for me to get the tickets is to drive from Dubai to their office in abu Dhabi WTF !!!!!!!!!!!!!!!!!!!!!!!!!
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Old Dec 7th 2009, 9:48 am
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Default Re: Worst Customer service Awaard in the UAE goes to....

Originally Posted by pauldxb View Post
... I always thought it would be Emirates bank but FIFA (well Abu Dhabi's version) is the winner. I have just been informed that my Barcelona tickets will not be delivered to my PO BOX because... get ready for this they have been trying to take payment for the tickets but they took down the incorrect credit card details, my reply was never mind here are the correct card details.... but of course that is too easy ! I was told that as they had tried 3 times to make the payment the computer system would not allow another transaction with the same reference number so the only alternative for me to get the tickets is to drive from Dubai to their office in abu Dhabi WTF !!!!!!!!!!!!!!!!!!!!!!!!!
proper laurel and hardy stuff over here mate.
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Old Dec 7th 2009, 9:50 am
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Default Re: Worst Customer service Awaard in the UAE goes to....

Originally Posted by pauldxb View Post
... I always thought it would be Emirates bank but FIFA (well Abu Dhabi's version) is the winner. I have just been informed that my Barcelona tickets will not be delivered to my PO BOX because... get ready for this they have been trying to take payment for the tickets but they took down the incorrect credit card details, my reply was never mind here are the correct card details.... but of course that is too easy ! I was told that as they had tried 3 times to make the payment the computer system would not allow another transaction with the same reference number so the only alternative for me to get the tickets is to drive from Dubai to their office in abu Dhabi WTF !!!!!!!!!!!!!!!!!!!!!!!!!

PLEASE write to me about that. I'd love to tackle them on that issue.

-
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Old Dec 7th 2009, 10:04 am
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Default Re: Worst Customer service Awaard in the UAE goes to....

Originally Posted by pauldxb View Post
... I always thought it would be Emirates bank but FIFA (well Abu Dhabi's version) is the winner. I have just been informed that my Barcelona tickets will not be delivered to my PO BOX because... get ready for this they have been trying to take payment for the tickets but they took down the incorrect credit card details, my reply was never mind here are the correct card details.... but of course that is too easy ! I was told that as they had tried 3 times to make the payment the computer system would not allow another transaction with the same reference number so the only alternative for me to get the tickets is to drive from Dubai to their office in abu Dhabi WTF !!!!!!!!!!!!!!!!!!!!!!!!!
the sad thing is I am not surprised
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Old Dec 7th 2009, 10:24 am
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Default Re: Worst Customer service Awaard in the UAE goes to....

Well... I am waiting for my tickerts also... Aramex just told me on the phone that tomorrow -yes or yes- the tickets will be with me (something that they have been promising for ten days now).

The sad thing is... I got a meeting in my job I cannot avoid at the exact time of the match. Does any one want to buy two tickets for the Barcelona semifinal? I am selling at the value I paid them (not counting the numerous phone calls for the delivery): 160 dirhams each (category 1 tickets), plus 12 dirhams for the delivery.

Cheers
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Old Dec 7th 2009, 10:28 am
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Default Re: Worst Customer service Awaard in the UAE goes to....

try getting ADNOC to replace a car battry under warranty...
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Old Dec 7th 2009, 11:51 am
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Default Re: Worst Customer service Awaard in the UAE goes to....

wow and they say that e-commerce over there will never take off
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Old Dec 7th 2009, 12:09 pm
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Default Re: Worst Customer service Awaard in the UAE goes to....

Originally Posted by klaus3974 View Post
Well... I am waiting for my tickerts also... Aramex just told me on the phone that tomorrow -yes or yes- the tickets will be with me (something that they have been promising for ten days now).

The sad thing is... I got a meeting in my job I cannot avoid at the exact time of the match. Does any one want to buy two tickets for the Barcelona semifinal? I am selling at the value I paid them (not counting the numerous phone calls for the delivery): 160 dirhams each (category 1 tickets), plus 12 dirhams for the delivery.

Cheers
I am also in the same position waiting for tickets, just been in touch again and waiting for their excuse
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Old Dec 13th 2009, 3:23 am
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Default Re: Worst Customer service Awaard in the UAE goes to....

Originally Posted by pauldxb View Post
... I always thought it would be Emirates bank but FIFA (well Abu Dhabi's version) is the winner. I have just been informed that my Barcelona tickets will not be delivered to my PO BOX because... get ready for this they have been trying to take payment for the tickets but they took down the incorrect credit card details, my reply was never mind here are the correct card details.... but of course that is too easy ! I was told that as they had tried 3 times to make the payment the computer system would not allow another transaction with the same reference number so the only alternative for me to get the tickets is to drive from Dubai to their office in abu Dhabi WTF !!!!!!!!!!!!!!!!!!!!!!!!!
Finally got an answer of them about delivery of my tickets and it was it seems exactly the same reason as they gave you! Said they had tried thrice to get payment via credit card, wonder if it has anything to do with the fact that on the website they say they prefer Visa and I in fact tried to pay with Mastercard.Out of interest Paul, was yours Visa or Mastercard?
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Old Dec 13th 2009, 5:20 am
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Default Re: Worst Customer service Awaard in the UAE goes to....

we were told there was some sort of problem with the credit card company so aramex were told to take all the tickets back to fifa....... we collected them from fifa in AD yesterday

can't be arsed to go anyway, too cold
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Old Dec 13th 2009, 5:54 am
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Default Re: Worst Customer service Awaard in the UAE goes to....

I have not get mine. Excuse, they could not find the building... and I work in a landmark building!

So I am supposed to pick them up in AD but I live in Dubai and I really cannot leave my job earlier the day of the match. Can't believe these people. Never again.
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Old Dec 13th 2009, 5:56 am
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Default Re: Worst Customer service Awaard in the UAE goes to....

Originally Posted by klaus3974 View Post
I have not get mine. Excuse, they could not find the building... and I work in a landmark building!

So I am supposed to pick them up in AD but I live in Dubai and I really cannot leave my job earlier the day of the match. Can't believe these people. Never again.
As they havn't got my money have decided not to go, not going through to AD just to pick tickets up, plus limited parking space and ony 2 pick up points for Park n Ride
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Old Dec 13th 2009, 7:07 am
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Default Re: Worst Customer service Awaard in the UAE goes to....

it's gonna be shit isn't it ?

I never attend stuff here and got suckered into this so the kids could see some football
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