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Hotel Customer Service here - grrrrrr

Hotel Customer Service here - grrrrrr

Old Aug 23rd 2010, 11:43 am
  #1  
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Default Hotel Customer Service here - grrrrrr

Stayed in a lovely hotel a while back but there were a few niggles, which i gently pointed out as we left. By the time i got home, there had been an email from the Assistant Front Office manager full of apologies, asking if he could redress the situation asap.

Wrote to him wanting 3 rooms in said hotel this w/e. After a catalogue of errors, i have now just recieved an offer that is 600dhs worse per room per night than i can get off the hotel's OWN WEBSITE.

Is everyone who works here (BE members excepted!) a complete and utter numptee????
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Old Aug 23rd 2010, 12:51 pm
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Default Re: Hotel Customer Service here - grrrrrr

I think the difference coming here is a lot of people are what we'd commonly call in Australia, b*llsh*t artists. They promise you they can do something for you, knowing that they simply can't deliver and muck you around until you finally give up on it. At home, if someone can't offer you what you require, they'll usually refer you to a friend that can. It's been one of the most frustrating elements of being in Dubai for us.
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Old Aug 23rd 2010, 1:07 pm
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Default Re: Hotel Customer Service here - grrrrrr

Originally Posted by Kim67 View Post
I think the difference coming here is a lot of people are what we'd commonly call in Australia, b*llsh*t artists. They promise you they can do something for you, knowing that they simply can't deliver and muck you around until you finally give up on it. At home, if someone can't offer you what you require, they'll usually refer you to a friend that can. It's been one of the most frustrating elements of being in Dubai for us.
The Lebanese are very good at this...I hate the Lebanese...And the Lebos...
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Old Aug 23rd 2010, 1:54 pm
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Default Re: Hotel Customer Service here - grrrrrr

Originally Posted by Confucius View Post
The Lebanese are very good at this...I hate the Lebanese...And the Lebos...
So you don't deliver all the promises you make? Very disappointing!
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Old Aug 24th 2010, 12:27 pm
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Default Re: Hotel Customer Service here - grrrrrr

Originally Posted by al dente View Post
Stayed in a lovely hotel a while back but there were a few niggles, which i gently pointed out as we left. By the time i got home, there had been an email from the Assistant Front Office manager full of apologies, asking if he could redress the situation asap.

Wrote to him wanting 3 rooms in said hotel this w/e. After a catalogue of errors, i have now just recieved an offer that is 600dhs worse per room per night than i can get off the hotel's OWN WEBSITE.

Is everyone who works here (BE members excepted!) a complete and utter numptee????


Working in the hotel industry I find this quite funny

Can you share which hotel it was?
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Old Aug 24th 2010, 12:34 pm
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Default Re: Hotel Customer Service here - grrrrrr

At least in a place like Cairo you can get good service by bribing people...
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Old Aug 24th 2010, 2:07 pm
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Default Re: Hotel Customer Service here - grrrrrr

Originally Posted by seven seas View Post
At least in a place like Cairo you can only get good service by bribing people...
Why is it that the best country in the world for service does not have tipping in its culture, and only has bribery for big things?
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Old Aug 24th 2010, 2:34 pm
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Default Re: Hotel Customer Service here - grrrrrr

After writing an 'Imagine my surprise' letter copying in the boss, a much more sensible offer came back with a little scraped off the best internet rate.

Some sense finally!

I think Kim67 is spot on the the BS promises.
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