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Hotel Reservation/Cancellation Policy - Is This Right?

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Hotel Reservation/Cancellation Policy - Is This Right?

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Old Sep 9th 2005, 8:48 am
  #31  
EvelynVogtGamble
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Default Re: Hotel Reservation/Cancellation Policy - Is This Right?

[email protected] wrote:

    > The real estate sellers don't get screwed. There's always buyers at
    > around the fair market value. The most they lost is some time dealing
    > with bids that weren't genuine. Time is also valuable for the "buyer"
    > so you don't get too many tire kickers out there.

Ah, an ignorant America - who would have guessed? (It's
saddening that so many of my fellow-countrymen fit that
stereotype!)
 
Old Sep 9th 2005, 8:56 am
  #32  
EvelynVogtGamble
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Default Re: Hotel Reservation/Cancellation Policy - Is This Right?

[email protected] wrote:

    > If I were a hotellier and I had that cancellation policy I would honor
    > no matter and never ever berate a customer. You see, successful
    > hotelliers, like successful store owners, have a tried and true saying:
    >
    > "The customer is always right."

Obviously, you'd not be in competition with any astute
business people for very long! (More and more you sound
like a rather clever troll, rather than the ignorant idiot
you first appeared to be - are you SURE you're not Mixi in
disguise?)
 
Old Sep 9th 2005, 8:58 am
  #33  
EvelynVogtGamble
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Default Re: Hotel Reservation/Cancellation Policy - Is This Right?

[email protected] wrote:

    > Of course they may lose something. They know that when the create that
    > cancellantion policy. The point is they want it both ways. Look at it
    > this way:
    >
    > You own a hotel with 10 rooms. You have no cancellation policy then
    > only 5 rooms are booked at a time. You have a 24 hour cancellation
    > policy. Then 9 rooms are booked all the time BUT on average 2 rooms
    > cancell so there's only 7 rooms filled. It's better to have 7 rooms
    > filled than 5. That's why they have a cancellation policy and they
    > shouldn't get upset one someone cancels. It's part of doing business.
    > Pure and simple.
    >

Simple-minded, more like!
 
Old Sep 9th 2005, 8:59 am
  #34  
EvelynVogtGamble
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Default Re: Hotel Reservation/Cancellation Policy - Is This Right?

chancellor of the duchy of besses o' th' barn and prestwich
tesco 24h
offy wrote:

    > <[email protected]> wrote:
    >
    >
    >>Of course they may lose something. They know that when the create that
    >>cancellantion policy. The point is they want it both ways.
    >
    >
    > No they don't. I've cancelled reservations quite a few times, with no
    > problem- as I'm sure others here have. The accor chain of hotels usually
    > let you cancel easily up to a certain time on the same day, as do other
    > chains. In one case, with travelodge, I actually missed the deadline for
    > cancellation, but as I was rebooking at the same hotel, they let me off
    > as a goodwill gesture- I also gave them a good reason (if an entirely
    > stupid one on my part!) for the cancellation. Like you, I've often
    > tentatively reserved something, knowing that I can cancel if necessary.
    >
    > What seems to have happened here is, as you say, you've cancelled a
    > booking at one hotel several times within a short time period. I can
    > perfectly well understand the frustration this might cause for the
    > management, and I think you ought to take their 'warning' a bit more
    > gracefully. If you don't like it, use another hotel.

For which action the original hotel would (without doubt) be
eternally grateful!

    >
 
Old Sep 11th 2005, 12:57 am
  #35  
Troy
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Default Re: Hotel Reservation/Cancellation Policy - Is This Right?

What hotels are starting to do, and this will catch on with all of them
in time. Is not allow any cancelations and billing at the time of
booking for the entire stay. I travel a fair amount and have run into
this on more than one occasion. This is because of people like you
ruining it for the rest of us.

Troy
 
Old Sep 11th 2005, 1:02 am
  #36  
Troy
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Default Re: Hotel Reservation/Cancellation Policy - Is This Right?

Look at it this way, you own a hotel with 100 rooms, you are at 100%
capacity almost every night, in fact you turn away 10 paying customers
a day. 20 "customers" cancel at the last minute (24 hours) every day,
you rent 85 rooms instead of 100. (Extra 5 given to walk ins).
 
Old Sep 11th 2005, 1:26 am
  #37  
Tim
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Default Re: Hotel Reservation/Cancellation Policy - Is This Right?

"Troy" <[email protected]> wrote in message
news:[email protected] oups.com...
    > What hotels are starting to do,

What hotels are starting to do what?

    > and this will catch on with all of them
    > in time.

    > Is not allow any cancelations and billing at the time of
    > booking for the entire stay.

Are you implying no refund for cancellation?

If you are, then the reason that it isn't the norm is that in many
juristrictions it would be illegal. A party to a contract has the
obligation to mitigate any loss that they suffer due to the other
party wishing to cancel the contract. It is well know that hotels
get passing trade and if a person wishes to cancel there is a
reasonable opportunity for the room to be re-let. Not all
rooms will be re-let, but some will. This fact has to be taken
into account when deciding whether a hotel's refund policy is
legal or not.

Some hotels have 'internet' specials with no refund which are
only limited to a percentage of rooms. This is probably OK.

    > I travel a fair amount and have run into
    > this on more than one occasion.

Some hotels have no passing trade (my friend had to cancel
a booking in Lipari due to family illness, he had to pay a
percentage of the complete bill). A no refund policy will
be allowed here.

    > This is because of people like you
    > ruining it for the rest of us.

Perhaps

tim
 
Old Sep 11th 2005, 5:44 am
  #38  
Frank F. Matthews
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Default Re: Hotel Reservation/Cancellation Policy - Is This Right?

In my experience this tends to occur at smaller properties where
overbooking is impractical. It is an alternative to overbooking.

A more common practice is to immediately charge for one or two nights.

In both cases much of the charge will be returned if they can fill the
room and nothing if they are stuck with it empty.

Troy wrote:

    > What hotels are starting to do, and this will catch on with all of them
    > in time. Is not allow any cancelations and billing at the time of
    > booking for the entire stay. I travel a fair amount and have run into
    > this on more than one occasion. This is because of people like you
    > ruining it for the rest of us.
    >
    > Troy
    >
 

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