help needed
Apr 1st 2007, 8:24 pm
#1
Guest
Posts: n/a
help needed
Hi,
I am sure you all heard about the recent Eurostar cancellations which
happened over 17th March.
I had a weekend break booked with a travel company called Driveline who had
a package deal for eurostar + hotel.
Since eurostar was cancelled for that weekend there was no way to travel and
hence they refunded travel cost of Eurostar, but refuse to refund the cost
of the hotel rooms
charging me £51.00
I this is unfair and unjust for us as we could under no circumstances travel
and cant select an alternative date.
Is there some where I can turn too for help and guidance?
I have spoken to the company and they refuse to refund the money.
I had booked via Egg credit card and did request them to hold the
transaction but seems as if the payment has already gone thru.
Need some advice and help please!!
J
I am sure you all heard about the recent Eurostar cancellations which
happened over 17th March.
I had a weekend break booked with a travel company called Driveline who had
a package deal for eurostar + hotel.
Since eurostar was cancelled for that weekend there was no way to travel and
hence they refunded travel cost of Eurostar, but refuse to refund the cost
of the hotel rooms
charging me £51.00
I this is unfair and unjust for us as we could under no circumstances travel
and cant select an alternative date.
Is there some where I can turn too for help and guidance?
I have spoken to the company and they refuse to refund the money.
I had booked via Egg credit card and did request them to hold the
transaction but seems as if the payment has already gone thru.
Need some advice and help please!!
J
Apr 1st 2007, 8:52 pm
#2
Guest
Posts: n/a
Re: help needed
"Jay" <[email protected]> wrote in message
news:[email protected]...
> Hi,
> I am sure you all heard about the recent Eurostar cancellations which
> happened over 17th March.
>
> I had a weekend break booked with a travel company called Driveline who
> had a package deal for eurostar + hotel.
>
> Since eurostar was cancelled for that weekend there was no way to travel
> and hence they refunded travel cost of Eurostar, but refuse to refund the
> cost of the hotel rooms
> charging me £51.00
> I this is unfair and unjust for us as we could under no circumstances
> travel and cant select an alternative date.
> Is there some where I can turn too for help and guidance?
> I have spoken to the company and they refuse to refund the money.
> I had booked via Egg credit card and did request them to hold the
> transaction but seems as if the payment has already gone thru.
>
> Need some advice and help please!!
> J
Driveline are a member of ABTA so you could make a complaint to them.
JohnT
news:[email protected]...
> Hi,
> I am sure you all heard about the recent Eurostar cancellations which
> happened over 17th March.
>
> I had a weekend break booked with a travel company called Driveline who
> had a package deal for eurostar + hotel.
>
> Since eurostar was cancelled for that weekend there was no way to travel
> and hence they refunded travel cost of Eurostar, but refuse to refund the
> cost of the hotel rooms
> charging me £51.00
> I this is unfair and unjust for us as we could under no circumstances
> travel and cant select an alternative date.
> Is there some where I can turn too for help and guidance?
> I have spoken to the company and they refuse to refund the money.
> I had booked via Egg credit card and did request them to hold the
> transaction but seems as if the payment has already gone thru.
>
> Need some advice and help please!!
> J
Driveline are a member of ABTA so you could make a complaint to them.
JohnT
Apr 1st 2007, 9:39 pm
#3
Guest
Posts: n/a
Re: help needed
"JohnT" <[email protected]> wrote in message
news:[email protected]...
>
> "Jay" <[email protected]> wrote in message
> news:[email protected]...
>> Hi,
>> I am sure you all heard about the recent Eurostar cancellations which
>> happened over 17th March.
>>
>> I had a weekend break booked with a travel company called Driveline who
>> had a package deal for eurostar + hotel.
>>
>> Since eurostar was cancelled for that weekend there was no way to travel
>> and hence they refunded travel cost of Eurostar, but refuse to refund the
>> cost of the hotel rooms
>> charging me £51.00
>> I this is unfair and unjust for us as we could under no circumstances
>> travel and cant select an alternative date.
>> Is there some where I can turn too for help and guidance?
>> I have spoken to the company and they refuse to refund the money.
>> I had booked via Egg credit card and did request them to hold the
>> transaction but seems as if the payment has already gone thru.
>>
>> Need some advice and help please!!
>> J
>
> Driveline are a member of ABTA so you could make a complaint to them.
>
> JohnT
Thanks for your response JohnT.
Do you think I have a valid point to raise?
news:[email protected]...
>
> "Jay" <[email protected]> wrote in message
> news:[email protected]...
>> Hi,
>> I am sure you all heard about the recent Eurostar cancellations which
>> happened over 17th March.
>>
>> I had a weekend break booked with a travel company called Driveline who
>> had a package deal for eurostar + hotel.
>>
>> Since eurostar was cancelled for that weekend there was no way to travel
>> and hence they refunded travel cost of Eurostar, but refuse to refund the
>> cost of the hotel rooms
>> charging me £51.00
>> I this is unfair and unjust for us as we could under no circumstances
>> travel and cant select an alternative date.
>> Is there some where I can turn too for help and guidance?
>> I have spoken to the company and they refuse to refund the money.
>> I had booked via Egg credit card and did request them to hold the
>> transaction but seems as if the payment has already gone thru.
>>
>> Need some advice and help please!!
>> J
>
> Driveline are a member of ABTA so you could make a complaint to them.
>
> JohnT
Thanks for your response JohnT.
Do you think I have a valid point to raise?
Apr 2nd 2007, 1:37 am
#4
Guest
Posts: n/a
Re: help needed
"Jay" <[email protected]> wrote in message
news:[email protected]...
>
> "JohnT" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "Jay" <[email protected]> wrote in message
>> news:[email protected]...
>>> Hi,
>>> I am sure you all heard about the recent Eurostar cancellations which
>>> happened over 17th March.
>>>
>>> I had a weekend break booked with a travel company called Driveline who
>>> had a package deal for eurostar + hotel.
>>>
>>> Since eurostar was cancelled for that weekend there was no way to travel
>>> and hence they refunded travel cost of Eurostar, but refuse to refund
>>> the cost of the hotel rooms
>>> charging me £51.00
>>> I this is unfair and unjust for us as we could under no circumstances
>>> travel and cant select an alternative date.
>>> Is there some where I can turn too for help and guidance?
>>> I have spoken to the company and they refuse to refund the money.
>>> I had booked via Egg credit card and did request them to hold the
>>> transaction but seems as if the payment has already gone thru.
>>>
>>> Need some advice and help please!!
>>> J
>>
>> Driveline are a member of ABTA so you could make a complaint to them.
>>
>> JohnT
> Thanks for your response JohnT.
> Do you think I have a valid point to raise?
>
If it was a package, booked together, yes you do. It may well be that ABTA
invite you to go to arbitration, which may cost more than the amount
disputed. In which case you could go to the Small Claims Court.
JohnT
news:[email protected]...
>
> "JohnT" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "Jay" <[email protected]> wrote in message
>> news:[email protected]...
>>> Hi,
>>> I am sure you all heard about the recent Eurostar cancellations which
>>> happened over 17th March.
>>>
>>> I had a weekend break booked with a travel company called Driveline who
>>> had a package deal for eurostar + hotel.
>>>
>>> Since eurostar was cancelled for that weekend there was no way to travel
>>> and hence they refunded travel cost of Eurostar, but refuse to refund
>>> the cost of the hotel rooms
>>> charging me £51.00
>>> I this is unfair and unjust for us as we could under no circumstances
>>> travel and cant select an alternative date.
>>> Is there some where I can turn too for help and guidance?
>>> I have spoken to the company and they refuse to refund the money.
>>> I had booked via Egg credit card and did request them to hold the
>>> transaction but seems as if the payment has already gone thru.
>>>
>>> Need some advice and help please!!
>>> J
>>
>> Driveline are a member of ABTA so you could make a complaint to them.
>>
>> JohnT
> Thanks for your response JohnT.
> Do you think I have a valid point to raise?
>
If it was a package, booked together, yes you do. It may well be that ABTA
invite you to go to arbitration, which may cost more than the amount
disputed. In which case you could go to the Small Claims Court.
JohnT
Apr 2nd 2007, 2:16 am
#5
Guest
Posts: n/a
Re: help needed
Make credence recognised that on Mon, 2 Apr 2007 14:37:00 +0100,
"JohnT" <[email protected]> has scripted:
>
>"Jay" <[email protected]> wrote in message
>news:[email protected].. .
>>
>> "JohnT" <[email protected]> wrote in message
>> news:[email protected]...
>>>
>>> "Jay" <[email protected]> wrote in message
>>> news:[email protected]...
>>>> Hi,
>>>> I am sure you all heard about the recent Eurostar cancellations which
>>>> happened over 17th March.
>>>>
>>>> I had a weekend break booked with a travel company called Driveline who
>>>> had a package deal for eurostar + hotel.
>>>>
>>>> Since eurostar was cancelled for that weekend there was no way to travel
>>>> and hence they refunded travel cost of Eurostar, but refuse to refund
>>>> the cost of the hotel rooms
>>>> charging me �51.00
>>>> I this is unfair and unjust for us as we could under no circumstances
>>>> travel and cant select an alternative date.
>>>> Is there some where I can turn too for help and guidance?
>>>> I have spoken to the company and they refuse to refund the money.
>>>> I had booked via Egg credit card and did request them to hold the
>>>> transaction but seems as if the payment has already gone thru.
>>>>
>>>> Need some advice and help please!!
>>>> J
>>>
>>> Driveline are a member of ABTA so you could make a complaint to them.
>>>
>>> JohnT
>> Thanks for your response JohnT.
>> Do you think I have a valid point to raise?
>>
>
>If it was a package, booked together, yes you do. It may well be that ABTA
>invite you to go to arbitration, which may cost more than the amount
>disputed. In which case you could go to the Small Claims Court.
Sounds like a crappy way to get a decent resolution! Another
alternative is to go somewhat public about it - like you already have!
Alerting Driveline to this thread can be enough to get their
attention, and make them want to resolve it quickly. Post all the
email replies you get back from them.
Try it, because they possibly will just want to shut you up.
(yes, I am a certified shit-stirrer)
--
---
DFM - http://www.deepfriedmars.com
---
--
"JohnT" <[email protected]> has scripted:
>
>"Jay" <[email protected]> wrote in message
>news:[email protected].. .
>>
>> "JohnT" <[email protected]> wrote in message
>> news:[email protected]...
>>>
>>> "Jay" <[email protected]> wrote in message
>>> news:[email protected]...
>>>> Hi,
>>>> I am sure you all heard about the recent Eurostar cancellations which
>>>> happened over 17th March.
>>>>
>>>> I had a weekend break booked with a travel company called Driveline who
>>>> had a package deal for eurostar + hotel.
>>>>
>>>> Since eurostar was cancelled for that weekend there was no way to travel
>>>> and hence they refunded travel cost of Eurostar, but refuse to refund
>>>> the cost of the hotel rooms
>>>> charging me �51.00
>>>> I this is unfair and unjust for us as we could under no circumstances
>>>> travel and cant select an alternative date.
>>>> Is there some where I can turn too for help and guidance?
>>>> I have spoken to the company and they refuse to refund the money.
>>>> I had booked via Egg credit card and did request them to hold the
>>>> transaction but seems as if the payment has already gone thru.
>>>>
>>>> Need some advice and help please!!
>>>> J
>>>
>>> Driveline are a member of ABTA so you could make a complaint to them.
>>>
>>> JohnT
>> Thanks for your response JohnT.
>> Do you think I have a valid point to raise?
>>
>
>If it was a package, booked together, yes you do. It may well be that ABTA
>invite you to go to arbitration, which may cost more than the amount
>disputed. In which case you could go to the Small Claims Court.
Sounds like a crappy way to get a decent resolution! Another
alternative is to go somewhat public about it - like you already have!
Alerting Driveline to this thread can be enough to get their
attention, and make them want to resolve it quickly. Post all the
email replies you get back from them.
Try it, because they possibly will just want to shut you up.
(yes, I am a certified shit-stirrer)
--
---
DFM - http://www.deepfriedmars.com
---
--
Apr 2nd 2007, 4:34 am
#6
Guest
Posts: n/a
Re: help needed
Deeply Filled Mortician wrote:
> Make credence recognised that on Mon, 2 Apr 2007 14:37:00 +0100,
> "JohnT" <[email protected]> has scripted:
>
>
>>"Jay" <[email protected]> wrote in message
>>news:[email protected]. ..
>>
>>>"JohnT" <[email protected]> wrote in message
>>>news:[email protected].. .
>>>
>>>>"Jay" <[email protected]> wrote in message
>>>>news:[email protected].. .
>>>>
>>>>>Hi,
>>>>>I am sure you all heard about the recent Eurostar cancellations which
>>>>>happened over 17th March.
>>>>>
>>>>>I had a weekend break booked with a travel company called Driveline who
>>>>>had a package deal for eurostar + hotel.
>>>>>
>>>>>Since eurostar was cancelled for that weekend there was no way to travel
>>>>>and hence they refunded travel cost of Eurostar, but refuse to refund
>>>>>the cost of the hotel rooms
>>>>>charging me �51.00
>>>>>I this is unfair and unjust for us as we could under no circumstances
>>>>>travel and cant select an alternative date.
>>>>>Is there some where I can turn too for help and guidance?
>>>>>I have spoken to the company and they refuse to refund the money.
>>>>>I had booked via Egg credit card and did request them to hold the
>>>>>transaction but seems as if the payment has already gone thru.
>>>>>
>>>>>Need some advice and help please!!
>>>>>J
>>>>
>>>>Driveline are a member of ABTA so you could make a complaint to them.
>>>>
>>>>JohnT
>>>
>>>Thanks for your response JohnT.
>>>Do you think I have a valid point to raise?
>>>
>>
>>If it was a package, booked together, yes you do. It may well be that ABTA
>>invite you to go to arbitration, which may cost more than the amount
>>disputed. In which case you could go to the Small Claims Court.
>
>
> Sounds like a crappy way to get a decent resolution! Another
> alternative is to go somewhat public about it - like you already have!
>
> Alerting Driveline to this thread can be enough to get their
> attention, and make them want to resolve it quickly. Post all the
> email replies you get back from them.
>
> Try it, because they possibly will just want to shut you up.
>
> (yes, I am a certified shit-stirrer)
My first job in bookkeeping involved making collection calls
to debtors whose accounts were delinquent. When I expressed
concern about calling too often (after getting "the check is
in the mail" responses) my employer advised me: "The
squeaky wheel gets the grease". Good advice, which I have
never hesitated to follow in situations like Jay's, when I
felt I had a legitimate complaint.
> Make credence recognised that on Mon, 2 Apr 2007 14:37:00 +0100,
> "JohnT" <[email protected]> has scripted:
>
>
>>"Jay" <[email protected]> wrote in message
>>news:[email protected]. ..
>>
>>>"JohnT" <[email protected]> wrote in message
>>>news:[email protected].. .
>>>
>>>>"Jay" <[email protected]> wrote in message
>>>>news:[email protected].. .
>>>>
>>>>>Hi,
>>>>>I am sure you all heard about the recent Eurostar cancellations which
>>>>>happened over 17th March.
>>>>>
>>>>>I had a weekend break booked with a travel company called Driveline who
>>>>>had a package deal for eurostar + hotel.
>>>>>
>>>>>Since eurostar was cancelled for that weekend there was no way to travel
>>>>>and hence they refunded travel cost of Eurostar, but refuse to refund
>>>>>the cost of the hotel rooms
>>>>>charging me �51.00
>>>>>I this is unfair and unjust for us as we could under no circumstances
>>>>>travel and cant select an alternative date.
>>>>>Is there some where I can turn too for help and guidance?
>>>>>I have spoken to the company and they refuse to refund the money.
>>>>>I had booked via Egg credit card and did request them to hold the
>>>>>transaction but seems as if the payment has already gone thru.
>>>>>
>>>>>Need some advice and help please!!
>>>>>J
>>>>
>>>>Driveline are a member of ABTA so you could make a complaint to them.
>>>>
>>>>JohnT
>>>
>>>Thanks for your response JohnT.
>>>Do you think I have a valid point to raise?
>>>
>>
>>If it was a package, booked together, yes you do. It may well be that ABTA
>>invite you to go to arbitration, which may cost more than the amount
>>disputed. In which case you could go to the Small Claims Court.
>
>
> Sounds like a crappy way to get a decent resolution! Another
> alternative is to go somewhat public about it - like you already have!
>
> Alerting Driveline to this thread can be enough to get their
> attention, and make them want to resolve it quickly. Post all the
> email replies you get back from them.
>
> Try it, because they possibly will just want to shut you up.
>
> (yes, I am a certified shit-stirrer)
My first job in bookkeeping involved making collection calls
to debtors whose accounts were delinquent. When I expressed
concern about calling too often (after getting "the check is
in the mail" responses) my employer advised me: "The
squeaky wheel gets the grease". Good advice, which I have
never hesitated to follow in situations like Jay's, when I
felt I had a legitimate complaint.
Apr 2nd 2007, 5:21 am
#7
Guest
Posts: n/a
Re: help needed
Driveline.co.uk is registered with ABTA: try complaining to them:
[email protected]
Otherwise it might be a matter of claiming on your own insurance
On Mon, 2 Apr 2007 09:24:21 +0100, "Jay" <[email protected]> wrote:
>Hi,
>I am sure you all heard about the recent Eurostar cancellations which
>happened over 17th March.
>
>I had a weekend break booked with a travel company called Driveline who had
>a package deal for eurostar + hotel.
>
>Since eurostar was cancelled for that weekend there was no way to travel and
>hence they refunded travel cost of Eurostar, but refuse to refund the cost
>of the hotel rooms
>charging me £51.00
>I this is unfair and unjust for us as we could under no circumstances travel
>and cant select an alternative date.
>Is there some where I can turn too for help and guidance?
>I have spoken to the company and they refuse to refund the money.
>I had booked via Egg credit card and did request them to hold the
>transaction but seems as if the payment has already gone thru.
>
>Need some advice and help please!!
>J
>
>
[email protected]
Otherwise it might be a matter of claiming on your own insurance
On Mon, 2 Apr 2007 09:24:21 +0100, "Jay" <[email protected]> wrote:
>Hi,
>I am sure you all heard about the recent Eurostar cancellations which
>happened over 17th March.
>
>I had a weekend break booked with a travel company called Driveline who had
>a package deal for eurostar + hotel.
>
>Since eurostar was cancelled for that weekend there was no way to travel and
>hence they refunded travel cost of Eurostar, but refuse to refund the cost
>of the hotel rooms
>charging me £51.00
>I this is unfair and unjust for us as we could under no circumstances travel
>and cant select an alternative date.
>Is there some where I can turn too for help and guidance?
>I have spoken to the company and they refuse to refund the money.
>I had booked via Egg credit card and did request them to hold the
>transaction but seems as if the payment has already gone thru.
>
>Need some advice and help please!!
>J
>
>
