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Another French customer service experience

Another French customer service experience

Old Oct 31st 2004, 8:33 am
  #121  
Jeremy Henderson
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Default Re: Another French customer service experience

On 2004-10-31 21:34:35 +0100, Mxsmanic <[email protected]> said:

    > I don't see a definition for "lack of conformity."

Look harder.

J;
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Old Oct 31st 2004, 9:55 am
  #122  
Magda
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Default Re: Another French customer service experience

On Sun, 31 Oct 2004 20:07:33 +0100, in rec.travel.europe, B Vaughan<[email protected]>
arranged some electrons, so they looked like this :


... I was just about to say that La Poste must have learned that bad habit
... from the US postal service. I used to have that happen all the time.
... Once I caught the mailman in flagrante delicto, as I was right behind
... the door while he was writing his notice, and he wasn't even
... embarrassed when I opened the door and waved his "not at home" notice
... in his face.
...
... In my town in Italy, they ring. The thing I don't like is that they
... don't feel obligated to visit every street every single day. If
... somebody's out sick, they'll skip some of the residential streets.
... It's a very small town, and I suppose one mailman out sick reduces the
... staff by one third.

Italian postini are known for throwing postcards in the bin, so they don't have to deliver
them - and not only in summer. Whenever I send postcards to or from Italy I put them in
envelopes; I don't remember any getting "lost".

I do the same with my postcards from Greece, just in case - "una fatsa una ratsa", you
know...
 
Old Oct 31st 2004, 12:14 pm
  #123  
Szozu
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Default Re: Another French customer service experience

"Ellie C" <[email protected]> wrote in message
news:[email protected]...

    > Arrgghhhhh. Don't get me started with LaPoste! They absolutely refuse to
    > ring the bell when delivering (hah!) packages. What actually happens is
    > they go around town delivering "you weren't home" notices, whether or
    > hnot you are home. They don't know because they never ring to find out.

Same problem here in Cannes. And there are days when the regular post is not
even delivered on our street, seemingly dependant on the whim of our
postman.

A couple of years ago I discovered a large bundle of letter on our doorstep
for our street and another small street, forgotten(???) by our postman. Our
neighbour ended up distributing them on his mobylette.

Lana
 
Old Oct 31st 2004, 12:19 pm
  #124  
Szozu
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Default Re: Another French customer service experience

"B Vaughan" <[email protected]> wrote in message
news:[email protected]...
    > On Sun, 31 Oct 2004 12:53:42 +0100, [email protected] wrote:

    > In my town in Italy, they ring. The thing I don't like is that they
    > don't feel obligated to visit every street every single day. If
    > somebody's out sick, they'll skip some of the residential streets.
    > It's a very small town, and I suppose one mailman out sick reduces the
    > staff by one third.

Same problem in Cannes. I live on a very small street, so they just skip it.
This happened twice last week. Not to mention all the letters that arrive
late or not at all.

Lana
 
Old Oct 31st 2004, 9:11 pm
  #125  
B Vaughan
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Default Re: Another French customer service experience

On Sun, 31 Oct 2004 20:22:37 +0100, Magda
<[email protected]> wrote:

    >On Sun, 31 Oct 2004 20:07:32 +0100, in rec.travel.europe, B Vaughan<[email protected]>
    >arranged some electrons, so they looked like this :
    > ... On Sun, 31 Oct 2004 11:52:21 +0100, Magda
    > ... <[email protected]> wrote:
    > ...
    > ... >On Sun, 31 Oct 2004 11:22:27 +0100, in rec.travel.europe, [email protected] arranged some
    > ... >electrons, so they looked like this :
    > ... >
    > ... > ... Meanwhile buy a pair of Clark's shoes before the rush starts :-)
    > ... > ... http://www.clarks.fr/ http://www.clarks.com/
    > ... > ...
    > ... > ... Never buy shoes from a spammer, get them from Al Bundy.
    > ... >
    > ... >Why is it that the FR site has sizes in English ??
    > ...
    > ... That's common for shoes that are manufactured in England.
    >What about selling them to the French ?
    >Or money is not interesting any longer ?...

I don't know, I've seen lots of English shoes sold in Italy with the
English sizes. They must be selling them. The clerks in the shops know
the correspondence between the sizes. On the internet, I'm sure you
can find a conversion.

--
Barbara Vaughan
My email address is my first initial followed by my surname at libero dot it
I answer travel questions only in the newsgroup
 
Old Oct 31st 2004, 9:18 pm
  #126  
B Vaughan
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Default Re: Another French customer service experience

On Sun, 31 Oct 2004 23:55:10 +0100, Magda
<[email protected]> wrote:

    >Italian postini are known for throwing postcards in the bin, so they don't have to deliver
    >them - and not only in summer. Whenever I send postcards to or from Italy I put them in
    >envelopes; I don't remember any getting "lost".

I've never had that happen. I even had a postcard delivered once that
was missing some crucial element of the address, I can't remember
which.

I think the Italian postal service must have improved tremendously in
recent times. I had heard all sorts of horror stories, but none of
them have turned out to be true. I have had excellent service, with
only minor beefs. One is that sometimes mail for my husband's studio
is delivered to our house, if it gets sorted after the postman for the
studio route has already gone out. The reverse has also happened once.
I've had to ask them not to do this, because it can create confusion.
The other minor annoyance is the one I mentioned before, which is that
an employee out sick or on vacation causes a serious drop in service.

However, on the other side, I often have letters mailed here, in a
tiny town near the Adriatic coast, arrive at my sister's house, in a
tiny town in the hinterlands of Virginia, in as little as four days.
The same speed is common in the other direction. Mail to and from the
US rarely takes as much as a week. I find that impressive.
--
Barbara Vaughan
My email address is my first initial followed by my surname at libero dot it
I answer travel questions only in the newsgroup
 
Old Oct 31st 2004, 9:24 pm
  #127  
B Vaughan
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Default Re: Another French customer service experience

On Mon, 1 Nov 2004 02:19:15 +0100, "szozu" <hoppbunny at hotmail com>
wrote:

    >"B Vaughan" <[email protected]> wrote in message
    >news:[email protected].. .
    >> On Sun, 31 Oct 2004 12:53:42 +0100, [email protected] wrote:
    >> In my town in Italy, they ring. The thing I don't like is that they
    >> don't feel obligated to visit every street every single day. If
    >> somebody's out sick, they'll skip some of the residential streets.
    >> It's a very small town, and I suppose one mailman out sick reduces the
    >> staff by one third.
    >Same problem in Cannes. I live on a very small street, so they just skip it.
    >This happened twice last week. Not to mention all the letters that arrive
    >late or not at all.

However, Cannes is a much bigger town than mine. In my case, it only
happens when one of the mail carriers is sick or on holiday. Last
summer they brought in a replacement from another town for a week, but
it took her nearly the whole week to learn the route.
--
Barbara Vaughan
My email address is my first initial followed by my surname at libero dot it
I answer travel questions only in the newsgroup
 
Old Oct 31st 2004, 10:15 pm
  #128  
Bogus Address
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Default Re: Another French customer service experience

    >> That's not what the law says.
    > What does the law say?

The Sale of Goods Acts in the UK (there are different ones for England
and Scotland) say that goods sold must be fit for their intended purpose.
Without an explicit disclaimer to the contrary it would be hard for a
shop to argue that shoes had any other purpose than putting them on your
tootsies and walking around on them. So if you can't do that with them
you are entitled to a refund or replacement.

========> Email to "j-c" at this site; email to "bogus" will bounce <========
Jack Campin: 11 Third Street, Newtongrange, Midlothian EH22 4PU; 0131 6604760
<http://www.purr.demon.co.uk/purrhome.html> food intolerance data & recipes,
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Old Oct 31st 2004, 10:27 pm
  #129  
Owain
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Default Re: Another French customer service experience

"B Vaughan" wrote
    | I was just about to say that La Poste must have learned that bad
    | habit from the US postal service. I used to have that happen all
    | the time.
    | Once I caught the mailman in flagrante delicto, as I was right
    | behind the door while he was writing his notice, and he wasn't
    | even embarrassed when I opened the door and waved his "not at
    | home" notice in his face.

Some postmen/women here in the UK have the habit of not leaving the "not at
home" card when they attempt to deliver but putting it in the post so it
arrives the next (usually) day, annoying especially as parcels often come at
8 a.m. (when I am in still in bed) and if they left the card there and then
I could easily walk down to collect them later the same day.

Owain
 
Old Nov 1st 2004, 12:29 am
  #130  
nitram
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Default Re: Another French customer service experience

On 1 Nov 2004 11:15:26 GMT, [email protected] (bogus address)
wrote:

    >>> That's not what the law says.
    >> What does the law say?
    >The Sale of Goods Acts in the UK (there are different ones for England
    >and Scotland)

but both comply with the EU directive.

    >say that goods sold must be fit for their intended purpose.
    >Without an explicit disclaimer to the contrary it would be hard for a
    >shop to argue that shoes had any other purpose than putting them on your
    >tootsies and walking around on them. So if you can't do that with them
    >you are entitled to a refund or replacement.

another example is the very expensive bicycle lock that can be opened
using the tip of a ball point pen. Because the lock is not fit for
it's intended purpose, the Dutch CA advises it's members to return the
locks and ask for full refund, there is no time limit on this sort of
action.
--
Martin
 
Old Nov 1st 2004, 5:15 am
  #131  
Chancellor Of The Duchy Of Besses O' Th' Barn
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Default Re: Another French customer service experience

Owain <[email protected]> wrote:

[]
    > Some postmen/women here in the UK have the habit of not leaving the "not at
    > home" card when they attempt to deliver but putting it in the post so it
    > arrives the next (usually) day, annoying especially as parcels often come at
    > 8 a.m. (when I am in still in bed) and if they left the card there and then
    > I could easily walk down to collect them later the same day.

I would have thought it would be more 'work' to post the card? I feel
relatively fortunate- I can't remember getting a delivery late- there
was once that a special deliver turned up a day late- and the person
sending it got their refund. That said, wwe used to have a nice little
post office around the corner, and it's now closed. Still, as Marie
Lewis pointed out, there are financial advantages in such a move. So,
that's alright then.

I found the US postal service equally reliable in the over a decade I
lived there, but it's slower. Understandable for longer deliveries, but
even local post would take 2-3 days on average to arrive. If I post
something first class in the UK (which _does_ cost more for a letter
than in the US) I generally expect it to arrive the next day, regardless
of where it's going. (That's mainland- though my only experience of
mailing to an Island- Orkney- was the same!)

I've had one bad experience with Parcelforce (the branch of the postal
service here that deals with packages) however.

David

--
David Horne- www.davidhorne.net
usenet (at) davidhorne (dot) co (dot) uk
 
Old Nov 1st 2004, 5:57 am
  #132  
Miguel Cruz
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Default Re: Another French customer service experience

chancellor of the duchy of besses o' th' barn <[email protected]> wrote:
    > I've had one bad experience with Parcelforce (the branch of the postal
    > service here that deals with packages) however.

And what is up with that name? It sounds like they're going to burst through
your door and blast packages at you with a cannon.

miguel
--
Hit The Road! Photos from 32 countries on 5 continents: http://travel.u.nu
 
Old Nov 1st 2004, 6:26 am
  #133  
Deep Frayed Morgues
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Default Re: Another French customer service experience

On Sun, 31 Oct 2004 23:55:10 +0100, Magda
<[email protected]> wrote:

    >I do the same with my postcards from Greece, just in case - "una fatsa una ratsa", you
    >know...

Medditeraneo I believe!
---
DFM
 
Old Nov 1st 2004, 7:02 am
  #134  
Mxsmanic
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Default Re: Another French customer service experience

Miguel Cruz writes:

    > And what is up with that name? It sounds like they're going to burst through
    > your door and blast packages at you with a cannon.

I hear theme music from _Terminator_ when I think about this.

--
Transpose hotmail and mxsmanic in my e-mail address to reach me directly.
 
Old Nov 1st 2004, 7:47 am
  #135  
nitram
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Default Re: Another French customer service experience

On Mon, 1 Nov 2004 18:15:52 +0000, [email protected]
(chancellor of the duchy of besses o' th' barn) wrote:


    >I've had one bad experience with Parcelforce (the branch of the postal
    >service here that deals with packages) however.

Me too. So bad that I would think twice about ever using them again
for anything valuable.
--
Martin
 

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