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Another French customer service experience

Another French customer service experience

Old Oct 31st 2004, 1:26 am
  #91  
Mxsmanic
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Default Re: Another French customer service experience

[email protected] writes:

    > Is this another of your no you don't, yes I do arguments?

I'm simply calling your bluff, successfully.

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Old Oct 31st 2004, 1:26 am
  #92  
Mxsmanic
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Default Re: Another French customer service experience

[email protected] writes:

    > So why did you say he couldn't claim under the guarantee?

He hasn't shown that there is a defect in workmanship.

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Old Oct 31st 2004, 1:29 am
  #93  
Mxsmanic
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Default Re: Another French customer service experience

JohnT writes:

    > How do you reconcile that statement with your assertion that Jeremy has no claim
    > against a retailer who sold him a pair of shoes which self-destructed after a
    > month or so?

Easily: Time and distance are not the same thing.

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Old Oct 31st 2004, 1:37 am
  #94  
nitram
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On Sun, 31 Oct 2004 14:29:21 +0100, Mxsmanic <[email protected]>
wrote:

    >JohnT writes:
    >> How do you reconcile that statement with your assertion that Jeremy has no claim
    >> against a retailer who sold him a pair of shoes which self-destructed after a
    >> month or so?
    >Easily: Time and distance are not the same thing.

You really don't know the law do you?
--
Martin
 
Old Oct 31st 2004, 1:39 am
  #95  
nitram
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Default Re: Another French customer service experience

On Sun, 31 Oct 2004 14:26:11 +0100, Mxsmanic <[email protected]>
wrote:

    >[email protected] writes:
    >> Is this another of your no you don't, yes I do arguments?
    >I'm simply calling your bluff, successfully.

Looks like you got it wrong again and as usual refuse to admit it.

At least you are consistent.
--
Martin
 
Old Oct 31st 2004, 1:42 am
  #96  
Jeremy Henderson
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Default Re: Another French customer service experience

On 2004-10-31 14:26:37 +0100, Mxsmanic <[email protected]> said:

    > [email protected] writes:
    >
    >> So why did you say he couldn't claim under the guarantee?
    >
    > He hasn't shown that there is a defect in workmanship.

I don't need to. All I need to do is to show that they were not
suitable for the purpose for which they were sold, or for which items
of that type are normally sold, viz, walking around. The fact that they
are destroyed after a limited amount of walking around demonstrates the
soundness of my argument.

Case closed.

J;
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Old Oct 31st 2004, 1:47 am
  #97  
nitram
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Default Re: Another French customer service experience

On Sun, 31 Oct 2004 14:42:03 +0100, Jeremy Henderson <[email protected]>
wrote:

    >On 2004-10-31 14:26:37 +0100, Mxsmanic <[email protected]> said:
    >> [email protected] writes:
    >>
    >>> So why did you say he couldn't claim under the guarantee?
    >>
    >> He hasn't shown that there is a defect in workmanship.
    >I don't need to. All I need to do is to show that they were not
    >suitable for the purpose for which they were sold, or for which items
    >of that type are normally sold, viz, walking around. The fact that they
    >are destroyed after a limited amount of walking around demonstrates the
    >soundness of my argument.
    >Case closed.

Leaving Mxsmanic starving in a broom cupboard.
--
Martin
 
Old Oct 31st 2004, 1:54 am
  #98  
S Viemeister
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Default Re: Another French customer service experience

Magda wrote:
    >
    > Tell me about it. I'm tired of being laughed at in shops when I sit down to try kid shoes
    > on - but my feet adamantly refuse to grow since I was 12. If I cave and ask for a size 35,
    > they try to sell me a 36 !
I have the opposite problem. My feet stopped growing when I was 10 - at
size 42. Trying to find shoes suitable for school wear (without pointy
toes and high heels) was nearly impossible.
 
Old Oct 31st 2004, 1:16 am
  #99  
Jeremy Henderson
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Default Re: Another French customer service experience

On 2004-10-31 12:30:08 +0100, Ellie C <[email protected]> said:

    > Arrgghhhhh. Don't get me started with LaPoste!

At my closest Poste (CNIT at La Defense, since you ask) they don't have
a counter, they have individual desks, with chairs, so you have a huge
queue of people waiting to buy stamps an' such. As each person gets to
the front of the queue they walk over to the desk and spend several
moments installing themselves on their chair, putting their bag down,
fumbling for change etc, just for the most trivial of transactions. So
something that should take seconds ends up taking minutes, and the
queue keeps on growing.

In the same office they have machines for weighing letters and
distributing stamps. At any given time a maximum of one machine will be
working.

For foreign letters the machine tells you to get a "Prioritaire"
sticker from a nearby distributor. In this particular office I have
never seen any such stickers in the distributor, so I just write
"Prioritaire" on the envelope [1]. Could be worse - in our village they
don't even have a distribitor at all.

J;

[1] Prioritaire? What's that all about? I've not noticed a difference
in whether stuff arrives faster or more reliably with this magic
incantation.

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Old Oct 31st 2004, 1:30 am
  #100  
nitram
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Default Re: Another French customer service experience

On Sun, 31 Oct 2004 15:16:28 +0100, Jeremy Henderson <[email protected]>
wrote:

    >On 2004-10-31 12:30:08 +0100, Ellie C <[email protected]> said:
    >> Arrgghhhhh. Don't get me started with LaPoste!
    >At my closest Poste (CNIT at La Defense, since you ask) they don't have
    >a counter, they have individual desks, with chairs, so you have a huge
    >queue of people waiting to buy stamps an' such. As each person gets to
    >the front of the queue they walk over to the desk and spend several
    >moments installing themselves on their chair, putting their bag down,
    >fumbling for change etc, just for the most trivial of transactions. So
    >something that should take seconds ends up taking minutes, and the
    >queue keeps on growing.
    >In the same office they have machines for weighing letters and
    >distributing stamps. At any given time a maximum of one machine will be
    >working.

In our local Dutch bank a smartly dressed girl meets you at the door
and escorts you to the long queue at the only open counter.
--
Martin
 
Old Oct 31st 2004, 1:35 am
  #101  
Magda
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Default Re: Another French customer service experience

On Sun, 31 Oct 2004 15:30:31 +0100, in rec.travel.europe, [email protected] arranged some
electrons, so they looked like this :

... On Sun, 31 Oct 2004 15:16:28 +0100, Jeremy Henderson <[email protected]>
... wrote:
...
... >On 2004-10-31 12:30:08 +0100, Ellie C <[email protected]> said:
... >
... >> Arrgghhhhh. Don't get me started with LaPoste!
... >
... >At my closest Poste (CNIT at La Defense, since you ask) they don't have
... >a counter, they have individual desks, with chairs, so you have a huge
... >queue of people waiting to buy stamps an' such. As each person gets to
... >the front of the queue they walk over to the desk and spend several
... >moments installing themselves on their chair, putting their bag down,
... >fumbling for change etc, just for the most trivial of transactions. So
... >something that should take seconds ends up taking minutes, and the
... >queue keeps on growing.
... >
... >In the same office they have machines for weighing letters and
... >distributing stamps. At any given time a maximum of one machine will be
... >working.
...
... In our local Dutch bank a smartly dressed girl meets you at the door
... and escorts you to the long queue at the only open counter.

Because you wouldn't find your way unaided ?
 
Old Oct 31st 2004, 1:41 am
  #102  
nitram
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Default Re: Another French customer service experience

On Sun, 31 Oct 2004 15:35:24 +0100, Magda
<[email protected]> wrote:

    >On Sun, 31 Oct 2004 15:30:31 +0100, in rec.travel.europe, [email protected] arranged some
    >electrons, so they looked like this :
    > ... On Sun, 31 Oct 2004 15:16:28 +0100, Jeremy Henderson <[email protected]>
    > ... wrote:
    > ...
    > ... >On 2004-10-31 12:30:08 +0100, Ellie C <[email protected]> said:
    > ... >
    > ... >> Arrgghhhhh. Don't get me started with LaPoste!
    > ... >
    > ... >At my closest Poste (CNIT at La Defense, since you ask) they don't have
    > ... >a counter, they have individual desks, with chairs, so you have a huge
    > ... >queue of people waiting to buy stamps an' such. As each person gets to
    > ... >the front of the queue they walk over to the desk and spend several
    > ... >moments installing themselves on their chair, putting their bag down,
    > ... >fumbling for change etc, just for the most trivial of transactions. So
    > ... >something that should take seconds ends up taking minutes, and the
    > ... >queue keeps on growing.
    > ... >
    > ... >In the same office they have machines for weighing letters and
    > ... >distributing stamps. At any given time a maximum of one machine will be
    > ... >working.
    > ...
    > ... In our local Dutch bank a smartly dressed girl meets you at the door
    > ... and escorts you to the long queue at the only open counter.
    >Because you wouldn't find your way unaided ?

that's better than the answer I got when I asked her why she didn't
open another counter :-)
--
Martin
 
Old Oct 31st 2004, 4:33 am
  #103  
Frank F. Matthews
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Default Re: Another French customer service experience

[email protected] wrote:

    > On Sun, 31 Oct 2004 12:13:23 +0100, Mxsmanic <[email protected]>
    > wrote:

    >>JohnT writes:

    >>>I have a pair of Clarks Active Air shoes for which I paid about GBP £50 two
    >>>years ago. I have walked at least 300 miles in them and they are showing a
    >>>negligible amount of wear.

    >>I look upon 300 miles as a break-in period.

    > Clarks Active Air shoes are comfortable from day one, they need no
    > breaking in.

No breaking in but one inherent bothersome characteristic. The foot
tends to wobble from side to side on the air pocket. The are nice for
short periods but not for long walks.

    > So why do you find it acceptable that the soles of Jeremey's shoes are
    > worn out after 4 weeks of moderate use?
 
Old Oct 31st 2004, 4:36 am
  #104  
Frank F. Matthews
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Default Re: Another French customer service experience

[email protected] wrote:

    > On Sun, 31 Oct 2004 00:04:56 +0200, Mxsmanic <[email protected]>
    > wrote:

    >>[email protected] writes:

    >>>What tribunal?

    >>If you file a lawsuit that's usually where it ends up.

    > as somebody said in the UK it's not normally necessary to file a law
    > suit in guarantee situations.

Then again if no one bothers the retailers will sell schlock. It is
mostly the chance of complaints that keeps them honest. Even then you
do have to know to complain. Witness the stories in this thread when it
took a reference to the law to get them to come thru.
 
Old Oct 31st 2004, 6:07 am
  #105  
B Vaughan
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Default Re: Another French customer service experience

On Sun, 31 Oct 2004 11:52:21 +0100, Magda
<[email protected]> wrote:

    >On Sun, 31 Oct 2004 11:22:27 +0100, in rec.travel.europe, [email protected] arranged some
    >electrons, so they looked like this :
    > ... Meanwhile buy a pair of Clark's shoes before the rush starts :-)
    > ... http://www.clarks.fr/ http://www.clarks.com/
    > ...
    > ... Never buy shoes from a spammer, get them from Al Bundy.
    >Why is it that the FR site has sizes in English ??

That's common for shoes that are manufactured in England.

--
Barbara Vaughan
My email address is my first initial followed by my surname at libero dot it
I answer travel questions only in the newsgroup
 

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