Solicitor complaint
 

Does anyone have experience of making a complaint against a solicitor? When a solicitor who acted in a house purchase some years earlier now does not want to confirm the legality of a certain aspect for fear that the solicitor should have made the legal position clear at the outset, but didn't...is now burying their head in the sand and not responding to emails or telephone calls.....what can one do? Is there a recognized authority that one can escalate to without repercussions when a solicitor is not behaving professionally or at least simply mention to spur the solicitor into responding? Like a recognized Portuguese Legal Ombudsman who handles complaints as in the UK? I am aware of the case where a woman complained about a solicitor to the Ordem dos Avogados and instead found herself being sued in 2011 by the solicitor. The case I believe was dropped a year later at the last minute, notwithstanding the thousands spent and anxiety it caused.

Re: Solicitor complaint
 

Here you go:

OSAE :: PROSAE-SERVIÇOS-DE-PROVEDORIA

This is an ombudsman service for the Ordem do Solicitadores.

Re: Solicitor complaint
 

I have the same problem with my tax accountant. Sent him all my tax info for 2015 and he failed to post it.
Now I have penalties and interest to pay for being non compliant.

Re: Solicitor complaint
 

Thanks for the update, but I could not access your website (from the UK).

I have since found another website that worked for me and allows online complaints
Provedor de Justi�a - Uma institui��o aberta aos cidad�os
(provedor = ombudsman) and follow the last para to 'aqui'

However as if my magic, the solicitor has just been in contact so the situation may well resolve. The moral is keep plugging away and keep communication very correct.

Re: Solicitor complaint
 

Seems the British Expats message box translates websites badly.
Here's the website I wrote without the http & www prefix. It might work better:

provedor-jus.pt/?idc=52

Re: Solicitor complaint
 

Ditto!

Try this - Copy paste the full link into a new browser window!

solicitador.net/pt/pag/OSAE/para-o-cidadao-prosae-servicos-de-provedoria/1/1/1/135

Re: Solicitor complaint
 

Thanks. That now works too.

Re: Solicitor complaint
 

When buying for the first time, how do you find a lawyer who will work for you so to avoid all of the above post on lawyer problems, is it usual to encounter problems?.
As a first time buyer you do not know all the lawyers except the ones recommended by the estate agent.

Re: Solicitor complaint
 

Ask here, stating where you are buying & it may be possible for some to recommend someone reputable.

Never, use one recommended by an estate agent.

Re: Solicitor complaint
 

Two very good pieces of advice there!

Re: Solicitor complaint
 

The key advice is NOT to choose a solicitor recommended by the Estate agent. Reason being is that if they do then there's likely some business relationship and if that's the case the solicitor will think twice in challenging the Estate agent if there are some matters that you or the solicitor aren't happy with and/or the solicitor will believe all that the Estate agent says...which isn't good. Estate agents are professional sales people. Their goal is to sell a property with the minimum of bad news. The solicitor MUST be completely impartial to find any/all the bad news and should not think twice about challenging what is presented as correct. If you give complete trust to a solicitor (as is your choice) without challenging yourself, you may come to regret it. My advice is to challenge everything the solicitor presents to you back to a legal position and if something doesn't stack up, then you must raise it beforehand as after the sale completes, it's too late. Your gut instinct is your only line of defence. You don't have to be clever but you do have to be on your toes and do research on the process. Solicitors I feel in Portugal believe they are a cut above the rest and don't like to be challenged. You need to ensure you read and understand everything (in English, unless you're fluent Portuguese)...net act dumb until you do understand. Get a copy of the house deed wording. My next time I would go independently to the Town Hall, ask for the property file and check it matches the physical plan before the final notary signature session and inwardly digest it and make sure you understand every detail and ensure it reflects 100% what you are buying. 99% isn't always good enough. That 1% detail can blow out of all proportion after the event. Portuguese 'Searches' by the solicitor are not in my view as thorough as the UK. Check what has been received/issued in the past by the Town Hall about your property. It can be very illuminating. Your solicitor may not check or communicate this to you. Also Land Registry documentation in the UK is very mature and openly available at a cost, in Portugal it's only started to be systemised with boundary details sometimes missing. If you're buying in town then probably things are a bit more open and straightforward and unlike buying in the countryside. Good luck!

Re: Solicitor complaint
 

Duly noted and thanks.

Re: Solicitor complaint
 

While I agree with the rest of your post, I have to point out the danger of this line.

Confidence tricksters rely on this, fooling your gut is the part they're really good at. Talk to a few people who have been well and truly swindled, they all say the same thing; they were utterly convinced about the sincerity of the con artist, and therefore failed to check things that might have tipped them off.

Gut instinct is very unreliable. Get an independent expert [s], check the physical structures and the paperwork.

Re: Solicitor complaint
 

Careful. I would not class lawyers as confidence tricksters. They are regulated and have to conform to rules and conduct...hence my original querie. BUT they are also humans, so can make mistakes and work by the 'time is money' motto so avoid digging the detail. Gut instinct means if you smell something is not right, you need to act. Problem is some folk have no sense of smell. Agreed I should have said 'Gut instinct is your last line of defence' !

If anyone saw last nights episode of Coronation St and witnessed Leanne being utterly conned by a professional thief....it fooled me. But then why would you tell a complete stranger your life's history? She's definitely nose blind!

Re: Solicitor complaint
 

Agreed, but how do you find these independent professionals when you are new to a country and language?
As someone posted earlier, and it seems good advice, is to post on here so see if anyone can help.
Portugal's not that big a place I think.