Packages from outside EU
#1
Packages from outside EU
It is not just deliveries ex-UK that are being held up in customs .
Today's Dairio de Noticias long article on complaints from consumers not receiving packages. The situation has got worse since July as the VAT exemption previously applied to goods with a value less than €22,- has been scrapped.
https://www.dn.pt/sociedade/clientes...-14072601.html
Today's Dairio de Noticias long article on complaints from consumers not receiving packages. The situation has got worse since July as the VAT exemption previously applied to goods with a value less than €22,- has been scrapped.
https://www.dn.pt/sociedade/clientes...-14072601.html
#2
Re: Packages from outside EU
It is not just deliveries ex-UK that are being held up in customs .
Today's Dairio de Noticias long article on complaints from consumers not receiving packages. The situation has got worse since July as the VAT exemption previously applied to goods with a value less than €22,- has been scrapped.
https://www.dn.pt/sociedade/clientes...-14072601.html
Today's Dairio de Noticias long article on complaints from consumers not receiving packages. The situation has got worse since July as the VAT exemption previously applied to goods with a value less than €22,- has been scrapped.
https://www.dn.pt/sociedade/clientes...-14072601.html
#3
Re: Packages from outside EU
I just made a 40 euro order from Amazon, cutting tools which probably come from China.
The seller's address is China and the likely delivery time is 3-4 weeks. Otherwise, the point of dispatch is unclear.
The payment page states that VAT is included.
No mention of customs charges.
I'll keep you all informed.
The seller's address is China and the likely delivery time is 3-4 weeks. Otherwise, the point of dispatch is unclear.
The payment page states that VAT is included.
No mention of customs charges.
I'll keep you all informed.
#4
Re: Packages from outside EU
I'm still waiting for the tools mentioned above, but in the meantime I ordered an article of clothing from Amazon.es.
I had no idea that it was going to be sent from China. I wouldn't have ordered it if I had known that.
I find this really annoying, the tools are worth the bother but this item isn't.
Anyway, I got a customs demand by sms, and after the normal struggle with the ctt website (proof of payment? Eh?) I paid an additional 8.55 euros.
So, just because you order an item from an EU store doesn't mean you don't get all the same trouble.
I had no idea that it was going to be sent from China. I wouldn't have ordered it if I had known that.
I find this really annoying, the tools are worth the bother but this item isn't.
Anyway, I got a customs demand by sms, and after the normal struggle with the ctt website (proof of payment? Eh?) I paid an additional 8.55 euros.
So, just because you order an item from an EU store doesn't mean you don't get all the same trouble.
#5
Forum Regular
Joined: Apr 2017
Location: Greater Lisbon
Posts: 263
Re: Packages from outside EU
I'm still waiting for the tools mentioned above, but in the meantime I ordered an article of clothing from Amazon.es.
I had no idea that it was going to be sent from China. I wouldn't have ordered it if I had known that.
I find this really annoying, the tools are worth the bother but this item isn't.
Anyway, I got a customs demand by sms, and after the normal struggle with the ctt website (proof of payment? Eh?) I paid an additional 8.55 euros.
So, just because you order an item from an EU store doesn't mean you don't get all the same trouble.
I had no idea that it was going to be sent from China. I wouldn't have ordered it if I had known that.
I find this really annoying, the tools are worth the bother but this item isn't.
Anyway, I got a customs demand by sms, and after the normal struggle with the ctt website (proof of payment? Eh?) I paid an additional 8.55 euros.
So, just because you order an item from an EU store doesn't mean you don't get all the same trouble.
Had similar issue with UK Amazon 10 years ago, had to pay VAT and custom's duty of around £30 on an order that was advertised as all taxes included.
Got nowhere with the seller, complained to Amazon and got a prompt refund.
It all depends on how the price is advertised.
#6
Re: Packages from outside EU
Living in a VAT free country I have always had this problem with on line sales.
I have to work out if the purchase is worth it against the not always possiblilty of purchasing elsewhere.
I had very few problems when making business purchases
I have to work out if the purchase is worth it against the not always possiblilty of purchasing elsewhere.
I had very few problems when making business purchases
#7
Re: Packages from outside EU
Yes, you can click on the seller and it gives their location, but doesn't specify where the item is posted from. The item was billed including vat; but how can you charge the VAT without first knowing the import duty??
I don't know if charged again for VAT when I paid the import duty, the total came to 31% so probably not.
We can assume it's the same place, but in practice parcels often appear to arrive from other places.
There really should be a filter for that, even ebay has location filters. Amazon is supposed to be a retail site for regular people to use. This sort of "Gotcha!" experience is discouraging.
I don't know if charged again for VAT when I paid the import duty, the total came to 31% so probably not.
We can assume it's the same place, but in practice parcels often appear to arrive from other places.
There really should be a filter for that, even ebay has location filters. Amazon is supposed to be a retail site for regular people to use. This sort of "Gotcha!" experience is discouraging.
#8
Re: Packages from outside EU
I ordered some yarn from Turkey (have used them for a few years now) on the 16th. Received message from TNT/FedEx it was in Customs Lisbon and needed my NIF ??? Gave it and it was delivered to my PO Box (no signature required) on Tuesday the 21st. What is that all about?
#9
BE Enthusiast
Joined: Sep 2021
Location: Peniche
Posts: 540
Re: Packages from outside EU
#10
Forum Regular
Joined: Nov 2018
Posts: 84
Re: Packages from outside EU
Why bother? It's a hassle. Plenty of choice from within the EU. Some basic due diligence on Amazon.es shows from where the item is dispatched. Interesting that there is an active thread complaining about bureaucracy in Portugal, so why court it?
#11
Re: Packages from outside EU
Looking for another hard to find item; I stumbled across a UK ebay advertisement with an attractive price, and it states customs duties will be prepaid through the ebay "worldwide shipping program".
In this case I found a PT shop that is around the same cost so I'll go with that, but has anyone received goods in Portugal from ebay this way?
In this case I found a PT shop that is around the same cost so I'll go with that, but has anyone received goods in Portugal from ebay this way?
#12
BE Enthusiast
Joined: Sep 2021
Location: Peniche
Posts: 540
Re: Packages from outside EU
Looking for another hard to find item; I stumbled across a UK ebay advertisement with an attractive price, and it states customs duties will be prepaid through the ebay "worldwide shipping program".
In this case I found a PT shop that is around the same cost so I'll go with that, but has anyone received goods in Portugal from ebay this way?
In this case I found a PT shop that is around the same cost so I'll go with that, but has anyone received goods in Portugal from ebay this way?
#14
Re: Packages from outside EU
10 days after paying customs duty, no sign of my order and the ctt customs website says it's awaiting payment.
So some Amazon sellers who are China based say "fulfilled by Amazon" on their advertisement.
Amazon page states that means Amazon sends it to you.
But does that mean the item is sent from an EU location??
So some Amazon sellers who are China based say "fulfilled by Amazon" on their advertisement.
Amazon page states that means Amazon sends it to you.
But does that mean the item is sent from an EU location??
#15
BE Enthusiast
Joined: Sep 2021
Location: Peniche
Posts: 540
Re: Packages from outside EU
10 days after paying customs duty, no sign of my order and the ctt customs website says it's awaiting payment.
So some Amazon sellers who are China based say "fulfilled by Amazon" on their advertisement.
Amazon page states that means Amazon sends it to you.
But does that mean the item is sent from an EU location??
So some Amazon sellers who are China based say "fulfilled by Amazon" on their advertisement.
Amazon page states that means Amazon sends it to you.
But does that mean the item is sent from an EU location??