p.s to the ongoing problems with GLS
#1
p.s to the ongoing problems with GLS
Just written to David Thomas of 'safe communities Portugal' regarding what now appears to be direct theft of a parcel sent from the UK to my baby granddaughter. here in the Algarve.- The parcel was sent by my niece via Royal Mail and then GLS it was a usual . tracked to the channel ..and then disappeared
The latter company.. Now notorious for undelivered parcels seem to have made a big mistake. They told my niece that the parcel had 'been delivered and signed for by my daughter in Luz. on January 7th' No such thing occurred.
I have taken advice from Mr Thomas and he feels that this could now be seen as a crime. GLS will now have to provide written proof, and a statement will have to be given as to how the 'postman' gained access to a secure building, and then to a secure apartment to gain this 'signature'
Meanwhile he suggests everyone who has had this problem to complain to Consumidor Portugal. The more of us that do the better.
I will pass on the address when I get it from him
The latter company.. Now notorious for undelivered parcels seem to have made a big mistake. They told my niece that the parcel had 'been delivered and signed for by my daughter in Luz. on January 7th' No such thing occurred.
I have taken advice from Mr Thomas and he feels that this could now be seen as a crime. GLS will now have to provide written proof, and a statement will have to be given as to how the 'postman' gained access to a secure building, and then to a secure apartment to gain this 'signature'
Meanwhile he suggests everyone who has had this problem to complain to Consumidor Portugal. The more of us that do the better.
I will pass on the address when I get it from him
#2
BE Forum Addict
Joined: Mar 2013
Location: central Portugal
Posts: 4,111
Re: p.s to the ongoing problems with GLS
Might I suggest you contact GLS again and ask the location of what they charmingly call a 'parcel shop' ................ A very significant number of courier companies have recently adopted this scam where they drop all the parcels off at one location & the guy in the parcel shop signs for all of them in the name of the addressee...................... my so called 'parcel shop' is a motorcycle shop in the next town & they have an office quite literally filled with undelivered parcels.
To me, it's nothing short of fraud because you're paying for door to door delivery & not getting what you paid for.
To make matters worse, they don't even contact you to tell you where your parcel is and rely on the fact that you might have a crystal ball to find out the location of their secret hideaway!
To me, it's nothing short of fraud because you're paying for door to door delivery & not getting what you paid for.
To make matters worse, they don't even contact you to tell you where your parcel is and rely on the fact that you might have a crystal ball to find out the location of their secret hideaway!
#3
Re: p.s to the ongoing problems with GLS
Might I suggest you contact GLS again and ask the location of what they charmingly call a 'parcel shop' ................ A very significant number of courier companies have recently adopted this scam where they drop all the parcels off at one location & the guy in the parcel shop signs for all of them in the name of the addressee...................... my so called 'parcel shop' is a motorcycle shop in the next town & they have an office quite literally filled with undelivered parcels.
To me, it's nothing short of fraud because you're paying for door to door delivery & not getting what you paid for.
To make matters worse, they don't even contact you to tell you where your parcel is and rely on the fact that you might have a crystal ball to find out the location of their secret hideaway!
To me, it's nothing short of fraud because you're paying for door to door delivery & not getting what you paid for.
To make matters worse, they don't even contact you to tell you where your parcel is and rely on the fact that you might have a crystal ball to find out the location of their secret hideaway!
Exactly our experience mfesharne.... ( if you trawl back through past posts you will see that all that has been covered)
This is just the latest episode in a long drawn out battle with this company. Hoping however that this 'slip up' of their's in claiming that the addressee signed for the package ,when its patently a lie.Will lead to some actual action.
This company does not deliver parcels.it dumps them .or I suspect in some cases.steals them. There is no other explaination for so many missing items that have been tracked to the channel, and then disappear
We know where our 'parcel shop' is. It's the SPA grocer.. Usually though the sender has to specify this shop.
#4
Re: p.s to the ongoing problems with GLS
Might I suggest you contact GLS again and ask the location of what they charmingly call a 'parcel shop' ................ A very significant number of courier companies have recently adopted this scam where they drop all the parcels off at one location & the guy in the parcel shop signs for all of them in the name of the addressee...................... my so called 'parcel shop' is a motorcycle shop in the next town & they have an office quite literally filled with undelivered parcels.
To me, it's nothing short of fraud because you're paying for door to door delivery & not getting what you paid for.
To make matters worse, they don't even contact you to tell you where your parcel is and rely on the fact that you might have a crystal ball to find out the location of their secret hideaway!
To me, it's nothing short of fraud because you're paying for door to door delivery & not getting what you paid for.
To make matters worse, they don't even contact you to tell you where your parcel is and rely on the fact that you might have a crystal ball to find out the location of their secret hideaway!
Link :- http://gls-group.eu/EU/en/compliance/ombudsman
Last edited by Ingles; Jan 26th 2019 at 9:40 am. Reason: comment & link
#5
Re: p.s to the ongoing problems with GLS
I notice that you are all talking about GLS deliveries to Portugal going astray and wondered whether any of you have had any experience with them delivering in the UK.
Rosemary
Rosemary
#6
BE Enthusiast
Joined: Mar 2014
Location: East Algarve
Posts: 970
Re: p.s to the ongoing problems with GLS
No Rosemary, I for one have never experienced a problem sending parcels back from Portugal to the UK.
#7
BE Forum Addict
Joined: Mar 2013
Location: central Portugal
Posts: 4,111
Re: p.s to the ongoing problems with GLS
+ GeniB - Have you lodge a complaint to the Ombudsman who has been appointed to investigate GLS due to the amount off complaints over there service ?
Link :- http://gls-group.eu/EU/en/compliance/ombudsman
Link :- http://gls-group.eu/EU/en/compliance/ombudsman
#8
Re: p.s to the ongoing problems with GLS
The info I received was to the fact, as there where so many complaints against about them ,they where give two choices ,either they appoint a independent over sight body, or one would be forced upon them.
GLS have NO control over Derkurier & are legally bound by it's findings !
To state it's a "whitewash" is incorrect !
Compliance
#9
BE Forum Addict
Joined: Mar 2013
Location: central Portugal
Posts: 4,111
Re: p.s to the ongoing problems with GLS
If it's paid for by GLS the report will say anything GLS want it to say & if you believe otherwise, I've got a bridge to sell you. lol!
I'll bet a pound to a pinch of the smelly brown stuff it'll be a whitewash.
I'd like to think otherwise but I don't
I'll bet a pound to a pinch of the smelly brown stuff it'll be a whitewash.
I'd like to think otherwise but I don't
#10
BE Forum Addict
Joined: Jul 2009
Posts: 1,806
Re: p.s to the ongoing problems with GLS
#11
Re: p.s to the ongoing problems with GLS
You can find these parcel shops' details at https://gls-group.eu/EU/en/depot-parcelshop-search using your postcode.
Unlike other Gls collection shops i have removed the Email link that was listed for the address at Ponte Velha as the lady passed away last week.
Come on GLS do a bit better.
Peter
#12
BE Enthusiast
Joined: Mar 2014
Location: East Algarve
Posts: 970
Re: p.s to the ongoing problems with GLS
My nearest one, Olhão, is shown as being in the middle of a field not far from my house. How clever is that GLS?
#13
BE Forum Addict
Joined: Jul 2009
Posts: 1,806
Re: p.s to the ongoing problems with GLS
When they seem unable to find so many addresses, did anyone expect anything else?
#14
Re: p.s to the ongoing problems with GLS
You may want to view this
http://www.businessdictionary.com/de...ompliance.html
Last edited by Ingles; Jan 28th 2019 at 9:08 am.
#15
Re: p.s to the ongoing problems with GLS
You can find these parcel shops' details at https://gls-group.eu/EU/en/depot-parcelshop-search using your postcode.
Why not check Richards link and find a drop off point near you and maybe stop loosing parcels.
Peter
www.liverpoolsplashbacks.com