Andy43

Hi all, we are currently in the UK and want to try and get NOS fixed internet in Portugal - segunda casa fibra net. It's hard going on the phone - we know we need to email proof of home ownership... but the language barrier was insurmountable and I've got the wrong NOS email address written down - bounces straight back. I've tried registering on NOS's own forums but the security text they're supposed to send me to confirm registration isn't coming through on my UK mobile. Been transferred a few times, currently been on hold about 30 minutes.. but it is sunday I suppose.
So - does anybody have a NOS customer services email they could share?!

peterfc

Hi

You could put into Google " NOS customer services email " and get the result below.

Peter

Andy43

Google! Doh! I did try that actually, found that page, and wasn't sure I'd be classed as an investor. I think I'll have to have another go with the call centre in the week. Thanks for the reply, much appreciated.

riv

It is not a direct answer to your question but ~is there any desperate need to sort this prior to your arrival in Portugal ?

I suspect it would be much much easier to go to a NÓS retail outlet and speak to one of the assistants there. In my experience virtually all Portuguese young people, and educated people of all ages, speak excellent English ( I kind of wish they didn't, as I am supposed to be fluent in Portuguese, but I still find myself ending up speaking English or a mixture, lol. ' Desculpe ~ não percebi ' is sadly one of my most used phrases. )

While waiting for installation there are the portable WIFI solutions for a week or two ?

Andy43

Thanks for the reply. We did go into NOS in Lagos - they were hugely helpful - during our october visit and got a 14 day SIM and discussed a contract but it does seem to take a couple of weeks to sort.
I am kind of hoping I can arrange it from here, but it may be easier to either let our management company deal with it or wait until we can go into a physical shop next time we're out there.
Cheers

riv

I also got a 15 day NO'S KANGURU sim for Euros 15 in October.

The small leaflet with it tells you how to recharge it .

I was a bit sceptical that it would still work but here I am on the internet courtesy of having recharged it at a Multibanco machine today . Assuming you have the note of what your Kanguru number IS this is something you could do at the airport on arrival - then you have 15 days' internet immediately available from your first day.

gedscottish

Would never go near NOS ever again, horrible company to deal with! Very happy with Vodafone now

Karmal123

barlaventoexpert

The best internet provider will depends on where you buy in the Lagos area.

In the town centre and immediate environs you may have a choice between meo, vodafone (fibreoptic/adsl) , nos (cable/broadband over mobile 3G/4G ) or nowo (cable).

I lived in Lagos for many years until I moved up to nearer Lisbon last year.

Finding the right provider for clients was always a challenge as certain operators only cabled up certain areas.

You best be is Meo!

However, make sure that any estate agent you deal with provides you with written confirmation of what broadband data services (ISP's) are available in any specific property you are interested in.

k2397

Very true. We are on the Meia Praia side of Lagos, and over here NOS is currently the only supplier who can provide reasonably fast internet - around 130 Mbit/sec over cable. The other suppliers can only provide much slower ADSL at the moment. They are supposed to be laying fibre here soon, and when they do there will be more choice. We are happy with the NOS offering - it is much better than we ever had in the UK.

I arranged my Internet via a third party reseller in Lagos, the lady there spoke fluent English, was super helpful and knew the pros and cons of all the different suppliers. The deal was the same as if I had gone direct.