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Faro airport lost hold case

Faro airport lost hold case

Old Sep 13th 2023, 9:49 am
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Default Faro airport lost hold case

I arrived at 9.30 last night. No case! There were 4 people with no cases!
I had to leave as my taxi driver had waited for 45 minutes!
Today I rang the airport, no English speaker!
Does anyone know how I can solve this?
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Old Sep 13th 2023, 10:02 am
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Default Re: Faro airport lost hold case

Contact the airline, they're responsible. When it happened to me, it took 2 days for them to find the case and send it to Faro.
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Old Sep 13th 2023, 10:03 am
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Default Re: Faro airport lost hold case

You should contact the airline.
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Old Sep 13th 2023, 10:53 am
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Default Re: Faro airport lost hold case

It happened to me as well. Assuming you put your destination details on your luggage label it shouldn't take more than 2 days to get the case to you. Your contract is with the airline and it is their responsibility to sort it out.
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Old Sep 13th 2023, 12:14 pm
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Default Re: Faro airport lost hold case

I have been calling all morning!
Faro airport, no english!
Easy jet PT, no english!
Bristol airport, nobody answers the call!
Tomorrow I will drive to Faro.
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Old Sep 13th 2023, 2:49 pm
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Default Re: Faro airport lost hold case

Originally Posted by morro
I have been calling all morning!
Faro airport, no english!
Easy jet PT, no english!
Bristol airport, nobody answers the call!
Tomorrow I will drive to Faro.
If you go to Faro airport in the baggage area ( not sure how you get let through to it ) in the corner is a lost baggage counter. We had a similar problem last year having had our flight delayed a couple of days !! Finally got to Faro by a complicated route - no baggage on the carousel but found our cases there having arrived the day before via different route.
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Old Sep 13th 2023, 4:51 pm
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Default Re: Faro airport lost hold case

From Easy Jet -

"If your bag is missing from the Arrivals Hall when you land, you should contact a member of the Baggage Services Team within the airport to help you. If they are unable to retrieve your bag before you leave the airport or, if there’s no one available, or you’re pushed for time, you can use our dedicated Baggage Portal to register your bag. You need to make sure you do this within 24 hours of your flight arriving."
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Old Sep 14th 2023, 12:26 pm
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Default Re: Faro airport lost hold case

I would like to thank everyone for their help.
I went to Faro this morning and collected my case.
Everyone was very helpful. I had a pass and was escorted through security to arrivals.
It was easy apart from driving through Olhao and Faro in the rush hour!
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Old Sep 18th 2023, 12:17 pm
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Default Re: Faro airport lost hold case

Glad you got it sorted. My sister-in-law had a bag not arrive from the US this summer. She filed a form at the airport at the baggage desk, called her airline (United), got a claim number, and eventually it arrived 3 days late. Like you, she was given a security pass to go back to the baggage area to collect her bag.
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