GrahamF

Thanks for that, makes sense now, I had permanent before B came along. All I need now is to find where they've hidden the card and try to make an appointment to collect it!

Sunseeker1st

I just want them to accept my money now (18 Euros) so I can have the honour of hunting for the card!

shahg

Thanks for your reply. I am trying but no luck.

Rambling archer

As I understand it, they will only send it out by post - it is a way of confirming that the address you have given is correct !! Good luck on finding out what has happened to it ...

Loafing Along

Did you or anyone else get a reply to an email sent there ? Phone permananetly engaged

Sunseeker1st

I have now written twice with no reply trying to pay. My payment date is up today. I think I will write every day.

Loafing Along

Am debating right strategy - new email every day clogs the system bit like over-crowded unanswered phone line. Torn between walking into local SEF office or just sitting on my hands

1Steve

I sent an email in December but did not get a reply. I managed to get through to the Brexit phone line just after Xmas and was told my card is in the printing room. Now I have been trying to phone again to ask why I still don't have my card and I got a ring tone a couple of times yesterday but nobody answered, nothing but engaged tones today. Boy, I cannot believe they are winding up such an efficient service to the country/people. 62 days and counting waiting for delivery after payment

GrahamF

I managed to get through on the phone after many attempts and then a couple of days later received a reply to my email sent about two weeks earlier, advising I had to email another dept. ([email protected]) who still haven't replied. Will be back at month end so plan to visit SEF in Lisbon if not sorted by then.

Sunseeker1st

Hubby went to the bank and they said the DUC number is invalid ... so I have written again.

1Steve

I can stop whinging now cos my card just arrived

Loafing Along

Yes I did that too as a double-check as that is what the MultiBanco said after I had punched in all the digits

Loafing Along

Had one of those "Oh Well - have another go moments " rang SEF line, answered IMMEDIATELY .. Charming lady, explained the problem about DUC, she said problem known, walked me through the whole process again and a new DUC shown up- downloaded and wait for Monday to see if it works.
One of life's unexpected moments

Sunseeker1st

Excellent! What number did you ring? Did you speak to the person who answered the phone? I may try tomorrow.

It is all such a mess with unnecessary stress..

Loafing Along

217 115 045.
Yes spoke directly to someone who knew about the problem. Talked me through issueing a new DUC.