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Brexit Biometric card payment difficulties

Brexit Biometric card payment difficulties

Old Jan 10th 2023, 4:16 pm
  #121  
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Default Re: Brexit Biometric card payment difficulties

Originally Posted by Sunseeker1st
I understand 15 is for 5 year and 18 is for 10 year Residency.
Thanks for that, makes sense now, I had permanent before B came along. All I need now is to find where they've hidden the card and try to make an appointment to collect it!
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Old Jan 10th 2023, 4:31 pm
  #122  
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Default Re: Brexit Biometric card payment difficulties

I just want them to accept my money now (18 Euros) so I can have the honour of hunting for the card!
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Old Jan 11th 2023, 10:01 am
  #123  
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Default Re: Brexit Biometric card payment difficulties

Originally Posted by GrahamF
Brexit line - +351 21 7115045 or email [email protected] but don't expect quick reply.
Thanks for your reply. I am trying but no luck.
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Old Jan 11th 2023, 10:24 am
  #124  
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Default Re: Brexit Biometric card payment difficulties

Originally Posted by GrahamF
Thanks for that, makes sense now, I had permanent before B came along. All I need now is to find where they've hidden the card and try to make an appointment to collect it!
As I understand it, they will only send it out by post - it is a way of confirming that the address you have given is correct !! Good luck on finding out what has happened to it ...
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Old Jan 11th 2023, 5:21 pm
  #125  
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Default Re: Brexit Biometric card payment difficulties

Originally Posted by GrahamF
Brexit line - +351 21 7115045 or email [email protected] but don't expect quick reply.
Did you or anyone else get a reply to an email sent there ? Phone permananetly engaged
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Old Jan 11th 2023, 5:45 pm
  #126  
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Default Re: Brexit Biometric card payment difficulties

Originally Posted by Loafing Along
Did you or anyone else get a reply to an email sent there ? Phone permananetly engaged
I have now written twice with no reply trying to pay. My payment date is up today. I think I will write every day.
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Old Jan 11th 2023, 6:01 pm
  #127  
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Default Re: Brexit Biometric card payment difficulties

Originally Posted by Sunseeker1st
I have now written twice with no reply trying to pay. My payment date is up today. I think I will write every day.
Am debating right strategy - new email every day clogs the system bit like over-crowded unanswered phone line. Torn between walking into local SEF office or just sitting on my hands
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Old Jan 11th 2023, 7:28 pm
  #128  
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Default Re: Brexit Biometric card payment difficulties

I sent an email in December but did not get a reply. I managed to get through to the Brexit phone line just after Xmas and was told my card is in the printing room. Now I have been trying to phone again to ask why I still don't have my card and I got a ring tone a couple of times yesterday but nobody answered, nothing but engaged tones today. Boy, I cannot believe they are winding up such an efficient service to the country/people. 62 days and counting waiting for delivery after payment
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Old Jan 11th 2023, 10:56 pm
  #129  
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Default Re: Brexit Biometric card payment difficulties

Originally Posted by Loafing Along
Did you or anyone else get a reply to an email sent there ? Phone permananetly engaged
I managed to get through on the phone after many attempts and then a couple of days later received a reply to my email sent about two weeks earlier, advising I had to email another dept. ([email protected]) who still haven't replied. Will be back at month end so plan to visit SEF in Lisbon if not sorted by then.
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Old Jan 12th 2023, 11:11 am
  #130  
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Default Re: Brexit Biometric card payment difficulties

Hubby went to the bank and they said the DUC number is invalid ... so I have written again.
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Old Jan 12th 2023, 11:15 am
  #131  
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Default Re: Brexit Biometric card payment difficulties

I can stop whinging now cos my card just arrived
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Old Jan 12th 2023, 11:17 am
  #132  
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Default Re: Brexit Biometric card payment difficulties

Originally Posted by Sunseeker1st
Hubby went to the bank and they said the DUC number is invalid ... so I have written again.
Yes I did that too as a double-check as that is what the MultiBanco said after I had punched in all the digits
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Old Jan 12th 2023, 5:08 pm
  #133  
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Default Re: Brexit Biometric card payment difficulties

Had one of those "Oh Well - have another go moments " rang SEF line, answered IMMEDIATELY .. Charming lady, explained the problem about DUC, she said problem known, walked me through the whole process again and a new DUC shown up- downloaded and wait for Monday to see if it works.
One of life's unexpected moments
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Old Jan 12th 2023, 5:35 pm
  #134  
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Default Re: Brexit Biometric card payment difficulties

Excellent! What number did you ring? Did you speak to the person who answered the phone? I may try tomorrow.

It is all such a mess with unnecessary stress..
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Old Jan 12th 2023, 6:10 pm
  #135  
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Default Re: Brexit Biometric card payment difficulties

Originally Posted by Sunseeker1st
Excellent! What number did you ring? Did you speak to the person who answered the phone? I may try tomorrow.

It is all such a mess with unnecessary stress..
217 115 045.
Yes spoke directly to someone who knew about the problem. Talked me through issueing a new DUC.

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