Brexit Biometric card payment difficulties
#137
Re: Brexit Biometric card payment difficulties
After several attempts, I amazing got through to a lady and greeted her in Portuguese and asked if she spoke English. In very fast Portuguese she said no and that I had to contact someone in Lisbon. Then she hung up!!!
#139
Just Joined
Joined: Jan 2023
Posts: 13
Re: Brexit Biometric card payment difficulties
Hi all
I called Brexit line on friday and told them no Ref is coming up. A gentleman told me to wait and after couple of hours eventually i was able to generate the ref on Friday evening .I am trying to pay now but no luck. They mentioned it takes 48 hours before i can pay. But the funny thing is they just gave me seven days to pay for it. I dont know what will happen now.
I called Brexit line on friday and told them no Ref is coming up. A gentleman told me to wait and after couple of hours eventually i was able to generate the ref on Friday evening .I am trying to pay now but no luck. They mentioned it takes 48 hours before i can pay. But the funny thing is they just gave me seven days to pay for it. I dont know what will happen now.
#140
Re: Brexit Biometric card payment difficulties
Hi all
I called Brexit line on friday and told them no Ref is coming up. A gentleman told me to wait and after couple of hours eventually i was able to generate the ref on Friday evening .I am trying to pay now but no luck. They mentioned it takes 48 hours before i can pay. But the funny thing is they just gave me seven days to pay for it. I dont know what will happen now.
I called Brexit line on friday and told them no Ref is coming up. A gentleman told me to wait and after couple of hours eventually i was able to generate the ref on Friday evening .I am trying to pay now but no luck. They mentioned it takes 48 hours before i can pay. But the funny thing is they just gave me seven days to pay for it. I dont know what will happen now.
#142
Re: Brexit Biometric card payment difficulties
Hurray. I got through to a human last evening at 7.30pm, a delightful gentleman who wallked me through it all again and I have a new DUC which he warned not to attempt to pay until 48 houts. Interesting, I note my old DUC had 7 days before expiration and the new one has a month!.
#143
BE Enthusiast
Joined: Nov 2018
Posts: 902
Re: Brexit Biometric card payment difficulties
Hurray. I got through to a human last evening at 7.30pm, a delightful gentleman who wallked me through it all again and I have a new DUC which he warned not to attempt to pay until 48 houts. Interesting, I note my old DUC had 7 days before expiration and the new one has a month!.
#144
Re: Brexit Biometric card payment difficulties
Great news! It's so much easier with 'the card'. My husband has to have a lot of medical treatment at the moment, instead of carrying the black folder with all the documents in it he just gives them his card which is kept in his wallet. It hasn't been tested at a border yet!!!!!
#145
Just Joined
Joined: Jan 2023
Posts: 13
Re: Brexit Biometric card payment difficulties
Hi All
Thanks for the help from every one. I have managed to pay my DUC last night .I have seen it has been updated in the portal. it took almost three weeks to complete all this. Can any one please let me know how long roughly it will take to receive the cards now.
Thanks for the help from every one. I have managed to pay my DUC last night .I have seen it has been updated in the portal. it took almost three weeks to complete all this. Can any one please let me know how long roughly it will take to receive the cards now.
#146
Forum Regular
Joined: Jul 2021
Location: Abergele, Alges and Faro (boat)
Posts: 269
Re: Brexit Biometric card payment difficulties
I managed to get through on the phone after many attempts and then a couple of days later received a reply to my email sent about two weeks earlier, advising I had to email another dept. ([email protected]) who still haven't replied. Will be back at month end so plan to visit SEF in Lisbon if not sorted by then.
#147
BE Enthusiast
Joined: Nov 2018
Posts: 902
Re: Brexit Biometric card payment difficulties
He has a problem with his foot so not life- threating, at least I don't think so. He is having the written result of a scan next Monday, there is something abnormal on a bone in his foot. One docter thought it was a degenerative bone, another a hairline fracture and another maybe a chipped bone. We won't know until Monday.
#149
Just Joined
Joined: Jan 2023
Posts: 13