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Webcam freezing with Skype

Webcam freezing with Skype

Old Nov 28th 2008, 7:47 am
  #1  
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Default Webcam freezing with Skype

We use Skype with a webcam to keep in touch with the folks at home, but after a varying length of time, and with monotonous regularity, our webcam freezes up. We can still see and hear the other side, and they can hear us, but we appear frozen.

Now I know the broadband here is not yet exactly greased lightning, but even so this is bloody irritating.

Does anyone else out there recognise these symptoms and even better, do you have any suggestions?

Thanks in advance for any help.
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Old Nov 28th 2008, 9:03 am
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Default Re: Webcam freezing with Skype

Hi,

Sorry to hear about your problems. I am an IT engineer currently working for the NHS and hoping to emmigrate to NZ soon

Have you done a defrag on your pc? Also, clear out all your windows/temp folder and also your local settings/temp folder. Trying updating your device drivers or even rollback to earlier drivers.

Have you installed anything else recently?

Hope this helps.

Iain
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Old Nov 28th 2008, 9:04 am
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Default Re: Webcam freezing with Skype

Originally Posted by steved44 View Post
We use Skype with a webcam to keep in touch with the folks at home, but after a varying length of time, and with monotonous regularity, our webcam freezes up. We can still see and hear the other side, and they can hear us, but we appear frozen.

Now I know the broadband here is not yet exactly greased lightning, but even so this is bloody irritating.

Does anyone else out there recognise these symptoms and even better, do you have any suggestions?

Thanks in advance for any help.
It's worth a try as it has fixed this issue for us in the past, but make sure you have the same version of skype installed. When you click on skype, select help and then check for updates... as i say fixed ours with my parents...
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Old Nov 28th 2008, 9:26 am
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Default Re: Webcam freezing with Skype

Originally Posted by steved44 View Post
We use Skype with a webcam to keep in touch with the folks at home, but after a varying length of time, and with monotonous regularity, our webcam freezes up. We can still see and hear the other side, and they can hear us, but we appear frozen.

Now I know the broadband here is not yet exactly greased lightning, but even so this is bloody irritating.

Does anyone else out there recognise these symptoms and even better, do you have any suggestions?

Thanks in advance for any help.
Standard upload speed 128 is not good for webcam, upgrade your broadband and it should be fine. Speed is not the only issue you have delay ,jitter which all effect performance. Also there are many hops to the UK. If Skype is bad try MSN as it is probably routed differently.
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Old Nov 28th 2008, 9:37 am
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Default Re: Webcam freezing with Skype

Even yahoo messenger offers webcam support. What happens when you try another usb port? If you disconnect from skype and just run locally - do you get a picture from your webcam?
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Old Nov 28th 2008, 10:10 am
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Default Re: Webcam freezing with Skype

Originally Posted by iain_moore View Post
Hi,

Have you done a defrag on your pc? Also, clear out all your windows/temp folder and also your local settings/temp folder. Trying updating your device drivers or even rollback to earlier drivers.

Have you installed anything else recently?

Hope this helps.

Iain
Thanks Iain. With Vista I didn't think defragging was still necessary but I'll give it a go. Windows/Temp has just 2 files in it and I can't find a local settings/temp folder. I got a feeling Norton looks after the Temp folders but again I could be wrong. I'll check it out.

Originally Posted by Welly Wife View Post
but make sure you have the same version of skype installed.
Hi Welly Wife. You mean make sure I've got the same version as they have. Interesting. I'll check that out too. I've just updated ours to 3.8.0.188. I'll make sure the other end has the same version.

Originally Posted by mcuddy1 View Post
Standard upload speed 128 is not good for webcam, upgrade your broadband and it should be fine. Speed is not the only issue you have delay ,jitter which all effect performance. Also there are many hops to the UK. If Skype is bad try MSN as it is probably routed differently.
Thanks McCuddy. Ironically, we already have max upload speed with Orcon specifically for Skype-ing. However the other things you mention are all interesting. I have thought about MSN and Windows Live Messenger.

Originally Posted by iain_moore View Post
Even yahoo messenger offers webcam support. What happens when you try another usb port? If you disconnect from skype and just run locally - do you get a picture from your webcam?
Hadn't thought about using another USB port, although on this machine they're all USB2. When using the webcam locally the quality seems excellent. It's a Phillips SPC1000NC. Not the most expensive but not a cheapey either. Interestingly when used locally with WLM the quality was almost like TV. Clearly I've got some experimenting to do.

Thanks all for your interest and helpful suggestions. I'll let you know how I get on.
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Old Nov 29th 2008, 6:52 am
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Default Re: Webcam freezing with Skype

Same thing happens to us. Mom sees the same static image. Though it wasn't always like that. I know that we have echo on the line with my sister, and skype says that is some sort of hardware issue.
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