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-   -   NZ1 flight to New Zealand via LA (https://britishexpats.com/forum/new-zealand-83/nz1-flight-new-zealand-via-la-550772/)

mkumar Jul 23rd 2008 3:22 pm

NZ1 flight to New Zealand via LA
 
I didn't know this, so I thought I would share:

To meet the security requirements of US Customs and Border Protection, travellers in transit in Los Angeles on NZ1 to Auckland or NZ2 to London must remain in the transit facility. Here is an outline of the transit procedure you can expect.

When you leave the aircraft in Los Angeles, Air New Zealand ground staff will direct you to the transit area where you will be required to present your passport and completed U.S. Immigration form to officials for inspection

There is no requirement to complete the Customs form when in transit

Boarding passes must be retained for the continuation of your journey
Entry formalities require all travellers aged 14 - 79 to have a photo and prints of index fingers taken by officials (US and Canadian citizens exempt)

US Customs and Border Protection processing may result in a delay to enter the transit facility; we understand queuing can be uncomfortable so will be offering refreshments while you wait to be processed by the authorities
If you need to use a toilet before entering the transit area, please ask one of our Air New Zealand ground staff for directions

Once in the transit facility, complimentary refreshments and snacks are available to you.

chippy64 Jul 23rd 2008 3:37 pm

Re: NZ1 flight to New Zealand via LA
 
We used this flight last August. My sons were 14 and 16 and had brand new British Passports (with the little chip things in). When we got to the Passport Control place, we were all directed to different desks. I was still waiting in my queue, when I saw both my boys being led away! Apparently, their brand new passports had failed to scan correctly. They were taken to a holding area (we were refused access) and then into separate interview rooms, where they were questioned (name address, passport number, occupation etc). Once they were satisfied, they released them!
I was quite upset - I didn't know what they were doing, I wasn't allowed to be with them. We were purely on a refuelling stop - not intending (or wanting!) to enter the USA! So, just be aware!

mkumar Jul 23rd 2008 3:43 pm

Re: NZ1 flight to New Zealand via LA
 
I have a biometric passport too. Great. :frown:

chippy64 Jul 23rd 2008 4:17 pm

Re: NZ1 flight to New Zealand via LA
 
Sorry :unsure:. I'm sure you will be fine! The whole process did take nearly the whole amount of time we were in LA. There are NO toilet facilities in holding lounge, so go before you get off! In fact, there's no nothing really, just a room with a few bags of crisps! We came back via Hong Kong and you have full access to all the shops and facilities there.
We only went via LA so the kids could say they had been right around the world! You also get the higher baggage allowance going via LA.

mkumar Jul 23rd 2008 6:59 pm

Re: NZ1 flight to New Zealand via LA
 
I have used my biometric passport in the US.
No issues at all, but this was in Las Vegas - I'm sure they wanted me straight on the poker tables!

Yarpy Jul 23rd 2008 7:09 pm

Re: NZ1 flight to New Zealand via LA
 

I was still waiting in my queue, when I saw both my boys being led away! Apparently, their brand new passports had failed to scan correctly. They were taken to a holding area (we were refused access) and then into separate interview rooms, where they were questioned (name address, passport number, occupation etc). Once they were satisfied, they released them!
I have heard of that happening in other circumstances. It is disgusting behaviour by the Americans - especially as you are just on a refuelling stop. What is their problem? If I decide to go to NZ again I shall go east.

Margaret Parkinson Jul 23rd 2008 7:19 pm

Re: NZ1 flight to New Zealand via LA
 
Go via Singapore the stop over there is something not to be missed. I think I have mentioned the transit hotel & transit lounge on here before.

June

AndyRuth Jul 23rd 2008 7:44 pm

Re: NZ1 flight to New Zealand via LA
 
Hi everyone,
Beg to differ on this one !! We flew via LA on NZ1 on the way out to Auckland and via Hong Kong on the return leg and from our perspective LA won hands down. We flew with two children ( age 2 and 4 months ) and were last off the plane at LA for obvious reasons ! We were delighted when we were fast-tracked to the front and once in the transit area were more than happy. The lounge had free tea/coffee , fruit , crisps , biscuits and toilet facilities. Best of all it was a secure and safe environment for our 2 year old. The staff there were more than polite and helpful towards all of us.
Whereas in Hong Kong we had to endure a long and frustrating wait in the queue in extremely hot and muggy conditions with a very tired and fractious toddler. Not a good experience for us at all.
Obviously we are very sorry for the experience you had to endure with your 2 sons and no-one would want to experience that but when we go for good it's the LA for us.

chippy64 Jul 23rd 2008 8:09 pm

Re: NZ1 flight to New Zealand via LA
 
Hi Andyruth, glad your experience was so much more positive than ours! We had to queue for almost the whole 3 hours in LA - down the corridor, through the passport/fingerprint place and then back down the same corridor but in the opposite direction!
Sometimes, travelling with young children can be an advantage!

AndyRuth Jul 23rd 2008 8:41 pm

Re: NZ1 flight to New Zealand via LA
 
Hi Chippy

Agreed !!!

it was one of very few positives during the journey , i must have spent half of each leg of the flight following an excited 2 year old around the plane , at least there was no danger of dvt !

brussels_sprout Jul 23rd 2008 8:52 pm

Re: NZ1 flight to New Zealand via LA
 
The first time i made the journey, i was dreading the L.A bit after hearing all the bad stories, but it gets you out of the plane , stretches your legs go to a normal toilet. The people who are stressed are the customs/security officials. It is not that well organised, but for me going from NZ to Europe on Air Tahiti, it was NOT that bad ! Seeing L.A and California from the sky was interesting too

Kiwiprincess Jul 23rd 2008 9:14 pm

Re: NZ1 flight to New Zealand via LA
 

Originally Posted by chippy64 (Post 6602274)
We used this flight last August. My sons were 14 and 16 and had brand new British Passports (with the little chip things in). When we got to the Passport Control place, we were all directed to different desks. I was still waiting in my queue, when I saw both my boys being led away! Apparently, their brand new passports had failed to scan correctly. They were taken to a holding area (we were refused access) and then into separate interview rooms, where they were questioned (name address, passport number, occupation etc). Once they were satisfied, they released them!
I was quite upset - I didn't know what they were doing, I wasn't allowed to be with them. We were purely on a refuelling stop - not intending (or wanting!) to enter the USA! So, just be aware!


That's horrible. I had wondered what would happen if the Passport failed to scan. I mean, it is not like you can really check it at home is there?! I was told not to worry because it is incredibly rare for it not to scan and to look after it. Well that’s all well and good but if I can’t check it how do I know it works! . However, a situation like with your kids made me wonder – I mean 14 and 16 year olds could quite reasonably be assumed to be travelling with parent/s (and a quick check of a passenger list would confirm that). But I can’t imagine them being very accommodating if it was an adult getting off the plane with a ‘dodgy’ passport.

squiddley Jul 23rd 2008 9:15 pm

Re: NZ1 flight to New Zealand via LA
 
Hi
Im off to New Zealand in a couple of weeks for a quick recci...:eek:
Flying to New zealand via Shanghai with Virgin then the final leg with Air New Zealand...

Coming back via San Francisco,again Air New Zealand then the final leg back to London with Virgin...Anybody done this way before????

Markk Jul 23rd 2008 9:26 pm

Re: NZ1 flight to New Zealand via LA
 

Originally Posted by Margaret Parkinson (Post 6602974)
Go via Singapore the stop over there is something not to be missed. I think I have mentioned the transit hotel & transit lounge on here before.

June

Yep, why go via the US when you will get a warm welcome in Singapore.
The 'land of the free', you could have fooled me! After an experience we had a few years ago we will never go via the US again unless we are desperate.

drrobert Jul 23rd 2008 9:36 pm

Re: NZ1 flight to New Zealand via LA
 
Remember that from early January 2009, you will have to register online at least 72h before travel to transit the US on NZ1:

http://www.houseoftravel.co.nz/trave...United+States/

poppets Jul 23rd 2008 10:38 pm

Re: NZ1 flight to New Zealand via LA
 
i havbe done the NZ to london , LA transit flight (& on the return leg) & had no probs either time. with the return leg i was nearly at the back of the line so but still had time to eat, drink, wee, & read in the transit lounge. TBH it wasn't as bad as i thouight it would be, & there are propper loos they are to the right after you go through the passport checks.

my folks are flying the london, shanghai (virgin) the Air NZ to auckland in january but have read that this dhould be ok too

Yotty Jul 23rd 2008 10:42 pm

Re: NZ1 flight to New Zealand via LA
 
I work for BA and my wife works for Virgin... we would avoid LAX if at all possible..:)

RobClubley Jul 24th 2008 1:26 am

Re: NZ1 flight to New Zealand via LA
 

Originally Posted by Markk (Post 6603460)
Yep, why go via the US when you will get a warm welcome in Singapore.
The 'land of the free', you could have fooled me! After an experience we had a few years ago we will never go via the US again unless we are desperate.

This is Singapore Airport terminal 2:

http://i164.photobucket.com/albums/u...h_DSC09004.jpg http://i164.photobucket.com/albums/u...h_DSC09006.jpg http://i164.photobucket.com/albums/u...h_DSC09007.jpg http://i164.photobucket.com/albums/u...h_DSC09008.jpg http://i164.photobucket.com/albums/u...h_DSC09013.jpg

lapsed kiwi Jul 24th 2008 3:34 am

Re: NZ1 flight to New Zealand via LA
 
A funny story I heard from a friend on that flight. Some guy in front of him had some sort of "problem" with his passport, and was told that he was going to be refused entry to the US. "No problem", he replied "just put me back on that plane and I'm out of here". This totally threw the US officials.

The other less funny thing I experienced - having been fast-tracked into the lounge with our two small kids - was watching people queue for 2 hours, then because it was nearly time to board the aircraft, those remaining in the queue were just let into the lounge with no checks - ie they queued for nothing. How logical is that?

RobClubley Jul 24th 2008 3:40 am

Re: NZ1 flight to New Zealand via LA
 
At least they got their flights - some friends of our passed through LA (admittedly not long after 9/11) on their way to Hawaii for their honeymoon.

Both are British born with Indian parents, so they fit the profile for questioning!

Their stopover was two hours and they were questioned for four!

They git to Hawaii eventually but were not too impressed.

howden40 Jul 24th 2008 4:55 am

Re: NZ1 flight to New Zealand via LA
 

Originally Posted by Yarpy (Post 6602946)
I have heard of that happening in other circumstances. It is disgusting behaviour by the Americans - especially as you are just on a refuelling stop. What is their problem? If I decide to go to NZ again I shall go east.

Yes we had a problem last year.

Again we were split up as a family group, we also had a 15 year old British/Indian with us. My husband went into one interview room to be told he had the same name as a Canadian who had been refused admission and had to prove he wasn't this Canadian.

My eldest son was taken into an interview room because he met the profile for the terrorists who had driven into Glasgow airport (we were in flight at the time of the incident).

Poor Gaurav was not initially interviewed but while we were waiting for my husband and son in the designated waiting area every security guard who entered the area took him aside to interview him, I was not permitted to stay with him - and we were their for a long time.

We had no rights at all, no rights for under aged children to be accompanied by an adult - disgusting and surly a breach of human rights.

We found the customs staff to be intimidating, rude and most unhelpful. Would never do this again.

Pauline

Yarpy Jul 24th 2008 6:17 am

Re: NZ1 flight to New Zealand via LA
 

My eldest son was taken into an interview room because he met the profile for the terrorists who had driven into Glasgow airport
Now ask yourself the question:

How did they come by the information to construct the profile?

MOSO Jul 24th 2008 8:27 am

Re: NZ1 flight to New Zealand via LA
 
Last time we flew out to San Francisco on Virgin and then onto Auckland on Air New Zealand. San Francisco is great, clean, spacious and you can go where you like. If you've got kids there's a FREE monorail which goes out a couple of miles past a freeway to the car hire terminal - very exciting if you're a kid and kills loads of time.

We flew back via LA which wasn't as good but okay. We got moved queues with having young kids but it wasn't any faster. There were toilets and snacks and we had no problems.

eddie_nz Jul 24th 2008 8:44 am

Re: NZ1 flight to New Zealand via LA
 
I fly UK to NZ a lot

and since 911 I've only ever flown throught the US once it was hell

I only fly via singapore / HK / KL

Flying through america is a nightmare

Yarpy Jul 25th 2008 5:49 am

Re: NZ1 flight to New Zealand via LA
 

We used this flight last August. My sons were 14 and 16 and had brand new British Passports (with the little chip things in). When we got to the Passport Control place, we were all directed to different desks. I was still waiting in my queue, when I saw both my boys being led away! Apparently, their brand new passports had failed to scan correctly. They were taken to a holding area (we were refused access) and then into separate interview rooms, where they were questioned (name address, passport number, occupation etc). Once they were satisfied, they released them!
I was quite upset - I didn't know what they were doing, I wasn't allowed to be with them. We were purely on a refuelling stop - not intending (or wanting!) to enter the USA! So, just be aware!
The question on my mind is what rights did you have during the period when your children were detained?

A neighbour had this experience recently. Her husband was 'detained' for two hours. Curiously no questions were asked and he was released without explanation.

chippy64 Jul 25th 2008 8:20 am

Re: NZ1 flight to New Zealand via LA
 
They wouldn't answer our questions and refused us access to our boys. It was very scary for us and our sons. Not an experience I would like to repeat!

Margaret Parkinson Jul 25th 2008 10:17 am

Re: NZ1 flight to New Zealand via LA
 
My son took my grandson (my daughters son) on a Disney cruise when he was 10 years old. He had to have written permission to take him out of the country. My son had been to to US a few times and they stick a green card in your passport which is removed when you leave. It was appearing in their system that he had never left and they took him away for questioning leaving my grandson alone for about an hour which was very scary for him to say the least. It turned out somewhere along the way his departure had not been registered so we can only presume they had lost the card. No apology of course.

June

newzealandplease Jul 26th 2008 7:23 am

Re: NZ1 flight to New Zealand via LA
 
Flew via LAX earlier this year. Family forum so can't write my exact thoughts!!

Needless to say I will never willingly pass through or stay in the US period. The arrogance and stupidity of the whole thing was beyond me.

Family are flying via Hong Kong, wouldn't have it any other way :)


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