Go Back  British Expats > Living & Moving Abroad > New Zealand
Reload this Page >

Marks and Spencer VAT rort

Marks and Spencer VAT rort

Old Apr 27th 2014, 9:35 pm
  #1  
Just Joined
Thread Starter
 
Joined: Apr 2014
Posts: 1
banaari is an unknown quantity at this point
Default Marks and Spencer VAT rort

Be ye warned.

Since the rollout of their new and appalling website:
Buying from M&S online, no matter where you live, you are now charged a price which reflects UK VAT.

For NZ, Aus customers, M&S are _keeping_ that additional 20%.

Quoting the reply I received from one of their customer service weasels this morning:
"The price you see on our website is the same price paid by our customers anywhere in the world. VAT is part of the item price where applicable and the price wont change where it's not applicable. For example an item which costs £10.00 on the website. If delivered in the UK the customer would be charged £10.00 for the item. If it's delivered to New Zealand the customer would be charged £10.00 for the item. This is to ensure all our customers pay the same price."

Last edited by banaari; Apr 27th 2014 at 9:39 pm.
banaari is offline  
Old Apr 27th 2014, 9:59 pm
  #2  
BE Enthusiast
 
Hazelnut's Avatar
 
Joined: Apr 2013
Posts: 567
Hazelnut has a reputation beyond reputeHazelnut has a reputation beyond reputeHazelnut has a reputation beyond reputeHazelnut has a reputation beyond reputeHazelnut has a reputation beyond reputeHazelnut has a reputation beyond reputeHazelnut has a reputation beyond reputeHazelnut has a reputation beyond reputeHazelnut has a reputation beyond reputeHazelnut has a reputation beyond reputeHazelnut has a reputation beyond repute
Default Re: Marks and Spencer VAT rort

Mr H and I are not convinced that's legal. Not sure who we'd ask to investigate though, UK tax office perhaps?
Hazelnut is offline  
Old Apr 27th 2014, 10:34 pm
  #3  
BE Enthusiast
 
nero's Avatar
 
Joined: Sep 2006
Location: Mission Bay, Auckland
Posts: 649
nero has a reputation beyond reputenero has a reputation beyond reputenero has a reputation beyond reputenero has a reputation beyond reputenero has a reputation beyond reputenero has a reputation beyond reputenero has a reputation beyond reputenero has a reputation beyond reputenero has a reputation beyond reputenero has a reputation beyond reputenero has a reputation beyond repute
Default Re: Marks and Spencer VAT rort

Don't have an issue with that as I have always paid the price on the website
nero is offline  
Old Apr 27th 2014, 11:08 pm
  #4  
Somewhere rather noisy .
 
Joined: Oct 2003
Location: Below
Posts: 37,614
BEVS has a reputation beyond reputeBEVS has a reputation beyond reputeBEVS has a reputation beyond reputeBEVS has a reputation beyond reputeBEVS has a reputation beyond reputeBEVS has a reputation beyond reputeBEVS has a reputation beyond reputeBEVS has a reputation beyond reputeBEVS has a reputation beyond reputeBEVS has a reputation beyond reputeBEVS has a reputation beyond repute
Default Re: Marks and Spencer VAT rort

Hi Banaari and welcome to this NZ forum.

You obviously must feel very strongly for your very first post to be a dire warning about M&S . Perhaps introduce yourself a little as it's good to share.

As for M&S. This is not new news at all . It's old news.

Given that M&S will deliver to NZ I am happy to pay the price on their website. If I wasn't , I wouldn't buy it.
BEVS is offline  
Old Apr 27th 2014, 11:10 pm
  #5  
Forum Regular
 
Joined: Oct 2012
Posts: 40
Kin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to all
Default Re: Marks and Spencer VAT rort

Originally Posted by banaari View Post
Be ye warned.

Since the rollout of their new and appalling website:
Buying from M&S online, no matter where you live, you are now charged a price which reflects UK VAT.

For NZ, Aus customers, M&S are _keeping_ that additional 20%.

Quoting the reply I received from one of their customer service weasels this morning:
"The price you see on our website is the same price paid by our customers anywhere in the world. VAT is part of the item price where applicable and the price wont change where it's not applicable. For example an item which costs £10.00 on the website. If delivered in the UK the customer would be charged £10.00 for the item. If it's delivered to New Zealand the customer would be charged £10.00 for the item. This is to ensure all our customers pay the same price."
Yes I have complained about this. I think John Lewis are doing it too. I spoke to Customs and Excise and they said it was not illegal. Unfortunately there is a legal loophole which some retailers are taking advantage of to boost their profits and there's nothing you can do except not buy from them.
Kin1of2 is offline  
Old Apr 28th 2014, 12:28 am
  #6  
BE Forum Addict
 
Joined: Jul 2007
Location: bottom of the world
Posts: 4,384
Justcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond repute
Default Re: Marks and Spencer VAT rort

You can apply to customs and excise to claim vat back.
To be fair to M&S, they don't force you to buy from them,
just buy things from a nz shop, support our economy and
save yourself a heap of stress

Last edited by Justcol; Apr 28th 2014 at 12:31 am.
Justcol is offline  
Old Apr 28th 2014, 12:33 am
  #7  
MODERATOR
 
MrsFychan's Avatar
 
Joined: Oct 2011
Location: Wellington - I miss Castles, the NHS & English school system
Posts: 9,074
MrsFychan has a reputation beyond reputeMrsFychan has a reputation beyond reputeMrsFychan has a reputation beyond reputeMrsFychan has a reputation beyond reputeMrsFychan has a reputation beyond reputeMrsFychan has a reputation beyond reputeMrsFychan has a reputation beyond reputeMrsFychan has a reputation beyond reputeMrsFychan has a reputation beyond reputeMrsFychan has a reputation beyond reputeMrsFychan has a reputation beyond repute
Default Re: Marks and Spencer VAT rort

haven't got a problem with it either. M&S has been extremely good at supplying me and my family with a very good service since I have been buying stuff from them since being in NZ. Tesco's also are extremely good. even letting me keep a refund they gave me when goods did not turn up in a timely manner but did so a month later. NZ post seemed to be the culprit but on informing Tesco's the items had eventually arrived they said glad it got there and keep the refund.
MrsFychan is offline  
Old Apr 28th 2014, 1:25 am
  #8  
Forum Regular
 
Joined: Oct 2012
Posts: 40
Kin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to allKin1of2 is a name known to all
Default Re: Marks and Spencer VAT rort

Originally Posted by Justcol View Post
You can apply to customs and excise to claim vat back.
To be fair to M&S, they don't force you to buy from them,
just buy things from a nz shop, support our economy and
save yourself a heap of stress
You can't claim back VAT on internet orders from outside the U.K., that is why the retailers are doing it as the extra 20% goes to their profit. But as many people say, they don't mind paying the extra. The only problem I have is that M&S are not up-front about it and many people don't realise it is happening. It took an exchange of at least 10 emails before they finally admitted how they were charging overseas customers and after that they took me off their distribution list! Might have labelled me as a bit of a trouble-maker.
Kin1of2 is offline  
Old Apr 28th 2014, 1:29 am
  #9  
BE Enthusiast
 
davros1984's Avatar
 
Joined: Nov 2010
Location: Was Auckland-NZ, Now Wales
Posts: 685
davros1984 has a reputation beyond reputedavros1984 has a reputation beyond reputedavros1984 has a reputation beyond reputedavros1984 has a reputation beyond reputedavros1984 has a reputation beyond reputedavros1984 has a reputation beyond reputedavros1984 has a reputation beyond reputedavros1984 has a reputation beyond reputedavros1984 has a reputation beyond reputedavros1984 has a reputation beyond reputedavros1984 has a reputation beyond repute
Default Re: Marks and Spencer VAT rort

Splitting hairs in my view. Be grateful that M&S accommodate you so that you can order such items of luxury from afar.
davros1984 is offline  
Old Apr 28th 2014, 3:28 am
  #10  
BE Forum Addict
 
Jan n Neil's Avatar
 
Joined: Mar 2009
Location: Christchurch
Posts: 2,077
Jan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond repute
Default Re: Marks and Spencer VAT rort

If you didn't pay VAT you should, ethically, be paying GST whilst importing tax free goods. Just like at the airport in the UK if you have purchased tax free from a store and you claim it back - the goods are then subject to the tax of the country to which you are taking them, surely?

Jan
Jan n Neil is offline  
Old Apr 28th 2014, 4:17 am
  #11  
BE Forum Addict
 
cappuccino's Avatar
 
Joined: Nov 2007
Posts: 1,967
cappuccino has a reputation beyond reputecappuccino has a reputation beyond reputecappuccino has a reputation beyond reputecappuccino has a reputation beyond reputecappuccino has a reputation beyond reputecappuccino has a reputation beyond reputecappuccino has a reputation beyond reputecappuccino has a reputation beyond reputecappuccino has a reputation beyond reputecappuccino has a reputation beyond reputecappuccino has a reputation beyond repute
Default Re: Marks and Spencer VAT rort

This is not actually VAT even though it is the same amount. They get away with it because it is classed as a 'service charge' which to you and I as expats makes it look like it is the VAT element that has not been removed. So they do take it away with one hand and add on the same amount with the other!
cappuccino is offline  
Old Apr 28th 2014, 4:22 am
  #12  
BE Forum Addict
 
Jan n Neil's Avatar
 
Joined: Mar 2009
Location: Christchurch
Posts: 2,077
Jan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond reputeJan n Neil has a reputation beyond repute
Default Re: Marks and Spencer VAT rort

Originally Posted by cappuccino View Post
This is not actually VAT even though it is the same amount. They get away with it because it is classed as a 'service charge' which to you and I as expats makes it look like it is the VAT element that has not been removed. So they do take it away with one hand and add on the same amount with the other!
Ah I see
Jan n Neil is offline  
Old Apr 28th 2014, 6:52 am
  #13  
BE Forum Addict
 
Joined: Jul 2007
Location: bottom of the world
Posts: 4,384
Justcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond reputeJustcol has a reputation beyond repute
Default Re: Marks and Spencer VAT rort

I never shopped at M&S anyway.

What do they sell that you have to go to the trouble of having it shipped half way around the world
to be happy that you cant get here ??

Last edited by Justcol; Apr 28th 2014 at 6:55 am.
Justcol is offline  
Old Apr 28th 2014, 7:03 am
  #14  
Forum Regular
 
pleccy2000's Avatar
 
Joined: Apr 2006
Location: Wellington
Posts: 123
pleccy2000 is just really nicepleccy2000 is just really nicepleccy2000 is just really nicepleccy2000 is just really nicepleccy2000 is just really nicepleccy2000 is just really nicepleccy2000 is just really nicepleccy2000 is just really nicepleccy2000 is just really nicepleccy2000 is just really nicepleccy2000 is just really nice
Default Re: Marks and Spencer VAT rort

Are there any clothing shops that do drop the VAT when shipping to NZ?
pleccy2000 is offline  
Old Apr 28th 2014, 7:16 am
  #15  
BE Forum Addict
 
j19fmm's Avatar
 
Joined: Jan 2008
Location: Pakaraka
Posts: 3,264
j19fmm has a reputation beyond reputej19fmm has a reputation beyond reputej19fmm has a reputation beyond reputej19fmm has a reputation beyond reputej19fmm has a reputation beyond reputej19fmm has a reputation beyond reputej19fmm has a reputation beyond reputej19fmm has a reputation beyond reputej19fmm has a reputation beyond reputej19fmm has a reputation beyond reputej19fmm has a reputation beyond repute
Default Re: Marks and Spencer VAT rort

Originally Posted by Justcol View Post
What do they sell that you have to go to the trouble of having it shipped half way around the world
to be happy that you cant get here ??
Knickers of course!!
j19fmm is offline  

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2022 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.