ITIL

Old Dec 23rd 2007, 8:26 pm
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Default ITIL

My future employer has just sent me xmas greetings and final paragraph says that they want me to deliver ITIL training for their staff/clients.

EEEK - I know nothing about ITIL but at least I have the time in January to do a course here in the UK.

Anybody out there in the IT world able to enlighten me a little regarding what its all about?
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Old Dec 23rd 2007, 8:38 pm
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Default Re: ITIL

Wossat then? ITTL? Never heard of it.
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Old Dec 23rd 2007, 9:16 pm
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Default Re: ITIL

Originally Posted by cappuccino View Post
My future employer has just sent me xmas greetings and final paragraph says that they want me to deliver ITIL training for their staff/clients.

EEEK - I know nothing about ITIL but at least I have the time in January to do a course here in the UK.

Anybody out there in the IT world able to enlighten me a little regarding what its all about?
ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a lifecycle framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation. It also aligned with the international standard, ISO 20000 and apart from that it is as boring as hell... Currently they are upto Version 3 http://www.itil.org.uk/ It is however quite a big thing out here.
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Old Dec 23rd 2007, 9:34 pm
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ooh so that does make me more marketable in the future and capable of higher earnings than the meagre minimum salary they have snared me at?
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Old Dec 23rd 2007, 10:10 pm
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Default Re: ITIL

Originally Posted by cappuccino View Post
ooh so that does make me more marketable in the future and capable of higher earnings than the meagre minimum salary they have snared me at?
Quite possibly!!
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