snaps

Does anyone have any experience of these in NZ?

Parnell

Big Con


No need for them you have protection already under consumers act


A computer for example is expected to last at least 3 years so why take post 12 months cover?


A TV for 7 to 10 years, so why post 12 months cover?


If it don't work its not fit for purpose

Pulaski

They're a racket. In twenty years and buying appliances for four houses, I have only had one single appliance fail within five years of purchase. Despite having recently had a washing machine fail shortly before it reached three years old, I am still several thousand dollars ahead having never bought an extended warranty, and I have no intention of changing my policy.

FWIW when I had a technician come and look at the washing machine, he mentioned to me that extended warranties (in the US at least) have a cap on the amount that can be claimed, which is a Iong way short of what the cost would be to repair our washing machine.

Parnell

Sellers cannot exempt themselves from their obligations under the Act, even if they put it in a contract. So, if a retailer puts up a sign saying "No refunds or exchanges" it is meaningless. You still have full rights under the Act.
This also means guarantees and warranties cannot state "No consequential losses are covered," because attempts to contract out of the Act may mislead consumers about their rights.
The Commerce Commission may use the Fair Trading Act to prosecute traders who attempt to contract out of the Act.
However, sellers can contract out of the Act when goods are used for business. When a product is ordinarily purchased for domestic use but is also used for business purposes – like a mobile phone, for example – the Act will allow a seller to contract out of the Act. Any contracting out must be done in writing at the point of sale.