Dont use Norwich Union for travel insurance
#1
Thread Starter
Joined: Apr 2006
Posts: 1,118
Dont use Norwich Union for travel insurance
they are pants!!!!!
3 times i have requested they send me my policy number - guess what still waiting a month on!!
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR :curse:
3 times i have requested they send me my policy number - guess what still waiting a month on!!
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR :curse:
#2
Re: Dont use Norwich Union for travel insurance
Commiserations - at least you know now rather than later. Imagine being stuck waiting for a claim after several requests......
#4
Thread Starter
Joined: Apr 2006
Posts: 1,118
Re: Dont use Norwich Union for travel insurance
they are just so completely inept (IN MY OPINION). i called today to make a complaint - 5 phone numbers i was given. by which time i was boiling over. the poor woman - i did apologise to her.
I took out the travel insurance at beginning of the year. didnt get my email or a letter. i phoned up a week later to find out my policy number which they said they will email and post to me. I called a week later to have the same conversation. I phone up at the weekend - you got it, to have the same conversation.
So i called today and said the only evidence of a contractual relationship between you and me is an entry on my bank statement. why cant you just tell me my policy number? i asked her how hard it is for a company to post a letter or send an email. i was told another team does that - agghhghghghhhhhhh!!! morons!!!
I took out the travel insurance at beginning of the year. didnt get my email or a letter. i phoned up a week later to find out my policy number which they said they will email and post to me. I called a week later to have the same conversation. I phone up at the weekend - you got it, to have the same conversation.
So i called today and said the only evidence of a contractual relationship between you and me is an entry on my bank statement. why cant you just tell me my policy number? i asked her how hard it is for a company to post a letter or send an email. i was told another team does that - agghhghghghhhhhhh!!! morons!!!