Compassionate / bereavement flights. Air NZ policy.
Feb 19th 2010, 2:03 am
#1
HAPPY AS...
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Compassionate / bereavement flights. Air NZ policy.
Mum passed away this morning.
I phoned AirNZ to book flights. 0800 737 000
I can now confirm that they will offer discounted flights in economy class if you can produce a copy of either the death certificate or a letter from an undertaker. This can also be done as a refund if produced later.
I'm booked in premium though, no discounts are offered, but not really a great concern. They do however, make a note on your booking, so extra options such as seat choice are accomodated for.
Thought it would be handy to let you all know this is standard policy for them, and I would like to thank them for their assistance.
Steve.
I phoned AirNZ to book flights. 0800 737 000
I can now confirm that they will offer discounted flights in economy class if you can produce a copy of either the death certificate or a letter from an undertaker. This can also be done as a refund if produced later.
I'm booked in premium though, no discounts are offered, but not really a great concern. They do however, make a note on your booking, so extra options such as seat choice are accomodated for.
Thought it would be handy to let you all know this is standard policy for them, and I would like to thank them for their assistance.
Steve.
Last edited by hazeandsteve; Feb 19th 2010 at 2:52 am.
Feb 19th 2010, 2:08 am
#2
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Re: Compassionate / bereavement flights. Air NZ policy.
Sorry to hear about your mum. Air New Zealand helped us out too when we had a problem.
Feb 19th 2010, 2:13 am
#3
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Re: Compassionate / bereavement flights. Air NZ policy.
Sorry for your loss
Neil
Neil
Feb 19th 2010, 3:04 am
#4
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Re: Compassionate / bereavement flights. Air NZ policy.
Oh, I'm so sorry to hear of your mum's passing. Bless your heart. ...
and thanks for the info. don't think I'd use air nz for long haul but good to know.
HOpe you feel better soon.
lots of huggggggs{{{}}}}}
and thanks for the info. don't think I'd use air nz for long haul but good to know.
HOpe you feel better soon.
lots of huggggggs{{{}}}}}
Feb 19th 2010, 3:29 am
#5
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Joined: Oct 2003
Posts: 38,612
Re: Compassionate / bereavement flights. Air NZ policy.
Mum passed away this morning.
I phoned AirNZ to book flights. 0800 737 000
I can now confirm that they will offer discounted flights in economy class if you can produce a copy of either the death certificate or a letter from an undertaker. This can also be done as a refund if produced later.
I'm booked in premium though, no discounts are offered, but not really a great concern. They do however, make a note on your booking, so extra options such as seat choice are accomodated for.
Thought it would be handy to let you all know this is standard policy for them, and I would like to thank them for their assistance.
Steve.
I phoned AirNZ to book flights. 0800 737 000
I can now confirm that they will offer discounted flights in economy class if you can produce a copy of either the death certificate or a letter from an undertaker. This can also be done as a refund if produced later.
I'm booked in premium though, no discounts are offered, but not really a great concern. They do however, make a note on your booking, so extra options such as seat choice are accomodated for.
Thought it would be handy to let you all know this is standard policy for them, and I would like to thank them for their assistance.
Steve.
Thank you for even thinking to let us know about the AirNZ help in this situation.
When I had to do this last year, Air Singapore sat me by myself for the flight. I didn't have to queue to check in luggage. I was taken straight to the first available check-in desk . Someone was waiting for me as I arrived into the airport.
Thank heavens for these small considerations from the airlines at times like this.
I do hope you have as good a journey as you can Steve & that all the arrangements go well for your final goodbye to your Mum.
Feb 19th 2010, 4:30 am
#7
Joined: Aug 2006
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Re: Compassionate / bereavement flights. Air NZ policy.
As BEVS so eloquently put it, I echo her sentiments. Best of luck Steve.
Feb 19th 2010, 5:40 am
#8
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Re: Compassionate / bereavement flights. Air NZ policy.
So very sorry to hear of your loss.
Feb 19th 2010, 7:40 am
#9
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Joined: Jul 2009
Location: Kapiti coast
Posts: 2,069
Re: Compassionate / bereavement flights. Air NZ policy.
Sorry for your loss, thanks for taking the time to let people know of the service you recieved from Air NZ (and Singapore too Bev).Not a side I have really thought about in making my decision to move.
Hard journey to make for you. Hope the arrangements go well
Dewb
Hard journey to make for you. Hope the arrangements go well
Dewb
Feb 19th 2010, 7:54 am
#10
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Re: Compassionate / bereavement flights. Air NZ policy.
So sorry to hear of your loss x And many thanks for taking the time to post the information about Air NZ
Feb 19th 2010, 8:06 am
#11
Sleazy Dippin Doodle
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Re: Compassionate / bereavement flights. Air NZ policy.
I'm very sorry for your loss. Best wishes.
Feb 19th 2010, 9:20 am
#12
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Posts: 247
Re: Compassionate / bereavement flights. Air NZ policy.
Like everyone else has wrote, thanks for letting us know that the airlines will help you when things like this happen. Its so thoughtful of you to let others know when I'm sure you have a lot on your mind.
I am very sorry to hear your sad news
I am very sorry to hear your sad news
Feb 19th 2010, 12:27 pm
#13
watch this space.......!!
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Re: Compassionate / bereavement flights. Air NZ policy.
So very sorry to hear your sad news. Keep strong. x
Feb 19th 2010, 1:05 pm
#14
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Re: Compassionate / bereavement flights. Air NZ policy.
Hi Steve
So sorry to hear of your loss our thoughts are with you at such a sad time x
Angela & Jim
So sorry to hear of your loss our thoughts are with you at such a sad time x
Angela & Jim
Feb 19th 2010, 1:15 pm
#15
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Re: Compassionate / bereavement flights. Air NZ policy.
So sorry to hear of your loss Steve.
I'm sure that many people on here will be grateful for the info, and that you took time to think of us at a time like this, is very thoughtful of you.
Travel well
Sarah x
I'm sure that many people on here will be grateful for the info, and that you took time to think of us at a time like this, is very thoughtful of you.
Travel well
Sarah x