Air Newzealand - my experience
Oct 30th 2008, 7:20 pm
#1
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Air Newzealand - my experience
Thought I would share this with you.
In July I booked flights for my husband Alan daughter Gail & myself to fly direct from Tauranga to Christchurch. We are in NZ for 6 weeks so thought we would have a week in and around Christchurch. Gail has not been to the South Island before and decided to come with us. At the time of booking it was $175 each way but we could have gone via Auckland or Wellington for around $139 - $149 with a good choice of flights. So that it would be easier for Alan who is disabled (having knee replacement on our return) we chose the dearer option flying at 10 am and return flight 2.30 p.m a week later. In September I received an email informing me there had been a change of schedule. We are now flying via Wellington at 7 am. I could not reply to the email I just had to accept of refuse the change so I refused the change. I then had to telephone them from the UK at my expense. I asked would I be getting a refund for the difference in price and was told sorry "no". I asked why and the answer was all the cheap flights had gone now, I responded with an angry outburst that they had not when I booked. I had no choice of flight other than one going late afternoon. The other choice was "well you can cancel and get a full refund." Got nowhere with her so I sent them an email.
I received a reply to this about 7 days later here's part of what she said
"I can appreciate that this new flight routing was very inconvenient to you and your husband for which I most sincerely apologies. As a gesture of goodwill, I would like to offer you and your husband a lounge pass each to use our Koru Lounge. If you would like to let me know when you are both traveling and which airport you wish to utilize your pass, I will arrange that for you."
I replied to this asking did this apply to my daughter as well but was still annoyed that we would not be getting a refund. Heres what was said on the 2nd October: -
"As a gesture of goodwill, since you do not wish to utilize our Koru Lounge, I would like to send you a travel voucher to the value of NZD150.00 to utilize on future travel. If you could please be so kind as to provide us with your postal address, I will arrange this for you."
Needless to say I am not holding my breath on this arriving because I replied on the 2nd October with details as requested (I gave them Gail's address in NZ) and to date the voucher has not arrived. Plus I never said I did not want to use the Koru lounge.
Do you think I was being unreasonable?
June
In July I booked flights for my husband Alan daughter Gail & myself to fly direct from Tauranga to Christchurch. We are in NZ for 6 weeks so thought we would have a week in and around Christchurch. Gail has not been to the South Island before and decided to come with us. At the time of booking it was $175 each way but we could have gone via Auckland or Wellington for around $139 - $149 with a good choice of flights. So that it would be easier for Alan who is disabled (having knee replacement on our return) we chose the dearer option flying at 10 am and return flight 2.30 p.m a week later. In September I received an email informing me there had been a change of schedule. We are now flying via Wellington at 7 am. I could not reply to the email I just had to accept of refuse the change so I refused the change. I then had to telephone them from the UK at my expense. I asked would I be getting a refund for the difference in price and was told sorry "no". I asked why and the answer was all the cheap flights had gone now, I responded with an angry outburst that they had not when I booked. I had no choice of flight other than one going late afternoon. The other choice was "well you can cancel and get a full refund." Got nowhere with her so I sent them an email.
I received a reply to this about 7 days later here's part of what she said
"I can appreciate that this new flight routing was very inconvenient to you and your husband for which I most sincerely apologies. As a gesture of goodwill, I would like to offer you and your husband a lounge pass each to use our Koru Lounge. If you would like to let me know when you are both traveling and which airport you wish to utilize your pass, I will arrange that for you."
I replied to this asking did this apply to my daughter as well but was still annoyed that we would not be getting a refund. Heres what was said on the 2nd October: -
"As a gesture of goodwill, since you do not wish to utilize our Koru Lounge, I would like to send you a travel voucher to the value of NZD150.00 to utilize on future travel. If you could please be so kind as to provide us with your postal address, I will arrange this for you."
Needless to say I am not holding my breath on this arriving because I replied on the 2nd October with details as requested (I gave them Gail's address in NZ) and to date the voucher has not arrived. Plus I never said I did not want to use the Koru lounge.
Do you think I was being unreasonable?
June
Oct 30th 2008, 9:13 pm
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Posts: 38,613
Re: Air Newzealand - my experience
No . You are not being unreasonable. These people are not doing their jobs properly. In fact, they are not even doing you the service of reading your emails properly. 
Although the Air NZ domestic schedule map shows there is a direct route Tauranga to Christchurch, when one tries to make a booking , the schedules always show via Auckland or Welly. Does that then mean there are NO direct flights between the two cities of Tauranga and Christchurch now as that is really bizarre.
Perhaps Gail can go to the Air NZ desk at your domestic terminal and check that for sure .
If this were me, I would not accept any of this. There again when I think something is wrong, I shout long and hard.
So what if there are no cheap seats left. That is Air NZ's problem, not yours. Yes, I know they reserve the right to change schedules at any time BUT there is such a thing as customer service . You are an 'older' couple & one with a mobility difficulty to boot. You booked with them from across the globe in good faith. Their communications with you are a bloomin' disgrace.
If this were me , I would do this
Look at the Air NZ domestic booking website and decide which date and time you will accept. Check on the Air NZ website first that there are seats available by starting a booking and then without actually booking, print a copy to show that seats remain. As you know , there are several levels of fares. I would rather imagine there will be seats available but at a far higher price.
The pricing is all about flexibility but that doesn't mean that Air NZ could not offer you these seats at a budget price if they chose.
Once you know that there is availability, contact Air NZ. Address to The Manager & prefix the thing clearly to reflect that it is a complaint but that you are looking for it to be resolved mutually.
Tell them what you will accept and lay it thick on the line that your husband needs a front seat, as little travel time as poss. etc etc. That you booked in good months back and that you have been left anxious , worried, confused by the email responses you have had to date. That it is ruining the thought of your family reunion with your daughter . You know the drill.
Tell 'em which flights you feel you would be able to manage & tell them why. Also ask them direct if , as a gesture of goodwill, they will give you those available seats at the Smart Saver price you originally paid.
Once you have stated that, go on to say, but do not thank, that you are happy to accept 3 passes for the Koru lounge as will help with the change of route enormously given your husbands pain and disability. Remind them that you only considered the direct route in the first place and that the extra time and stop will be stressful .
Then further add that you would be pleased to receive the discount offered of $150 as compensation for all this worry and stress but would prefer this to be refunded direct to your UK credit card .
Finish by stating that you have sent this missive by email, by fax and by post to help aid a speedy solution to your complaint.
I hope you get some appropriate action.
Good luck.
Although the Air NZ domestic schedule map shows there is a direct route Tauranga to Christchurch, when one tries to make a booking , the schedules always show via Auckland or Welly. Does that then mean there are NO direct flights between the two cities of Tauranga and Christchurch now as that is really bizarre.
Perhaps Gail can go to the Air NZ desk at your domestic terminal and check that for sure .
If this were me, I would not accept any of this. There again when I think something is wrong, I shout long and hard.
So what if there are no cheap seats left. That is Air NZ's problem, not yours. Yes, I know they reserve the right to change schedules at any time BUT there is such a thing as customer service . You are an 'older' couple & one with a mobility difficulty to boot. You booked with them from across the globe in good faith. Their communications with you are a bloomin' disgrace.
If this were me , I would do this
Look at the Air NZ domestic booking website and decide which date and time you will accept. Check on the Air NZ website first that there are seats available by starting a booking and then without actually booking, print a copy to show that seats remain. As you know , there are several levels of fares. I would rather imagine there will be seats available but at a far higher price.
The pricing is all about flexibility but that doesn't mean that Air NZ could not offer you these seats at a budget price if they chose.
Once you know that there is availability, contact Air NZ. Address to The Manager & prefix the thing clearly to reflect that it is a complaint but that you are looking for it to be resolved mutually.
Tell them what you will accept and lay it thick on the line that your husband needs a front seat, as little travel time as poss. etc etc. That you booked in good months back and that you have been left anxious , worried, confused by the email responses you have had to date. That it is ruining the thought of your family reunion with your daughter . You know the drill.
Tell 'em which flights you feel you would be able to manage & tell them why. Also ask them direct if , as a gesture of goodwill, they will give you those available seats at the Smart Saver price you originally paid.
Once you have stated that, go on to say, but do not thank, that you are happy to accept 3 passes for the Koru lounge as will help with the change of route enormously given your husbands pain and disability. Remind them that you only considered the direct route in the first place and that the extra time and stop will be stressful .
Then further add that you would be pleased to receive the discount offered of $150 as compensation for all this worry and stress but would prefer this to be refunded direct to your UK credit card .
Finish by stating that you have sent this missive by email, by fax and by post to help aid a speedy solution to your complaint.
Originally Posted by Air NZ
Complaints and Claims
If you have cause to complain, please: (a) tell the relevant Supplier in the first instance; (b) if the problem cannot be sorted out this way, please contact our Air New Zealand Holidays Customer Care on +64 9 309 3243; (c) if the problem still cannot be resolved, then please notify us in writing: Customer Feedback, Air New Zealand Holidays, P.O. Box 92007, Auckland 1142, New Zealand.
You should notify us in writing of all complaints as soon as possible and in any event no later than 42 days after you return home. This is to give us a reasonable opportunity to make appropriate enquiries and obtain evidence. If you do not follow this procedure, it will make it harder for us to resolve your complaint and this could prejudice any claim for compensation that you wish to make.
If you have cause to complain, please: (a) tell the relevant Supplier in the first instance; (b) if the problem cannot be sorted out this way, please contact our Air New Zealand Holidays Customer Care on +64 9 309 3243; (c) if the problem still cannot be resolved, then please notify us in writing: Customer Feedback, Air New Zealand Holidays, P.O. Box 92007, Auckland 1142, New Zealand.
You should notify us in writing of all complaints as soon as possible and in any event no later than 42 days after you return home. This is to give us a reasonable opportunity to make appropriate enquiries and obtain evidence. If you do not follow this procedure, it will make it harder for us to resolve your complaint and this could prejudice any claim for compensation that you wish to make.
Good luck.
Last edited by BEVS; Oct 30th 2008 at 9:20 pm.
Oct 30th 2008, 11:58 pm
#3
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Re: Air Newzealand - my experience
Wow! Brilliant answer Bevs! 
June, why don't you offer them some of Doug's sausages.....I'm sure they'll find you the exact seats you want then! After all you are a local (be it only on BE!) celebrity!!
Good luck, Cheryl x
June, why don't you offer them some of Doug's sausages.....I'm sure they'll find you the exact seats you want then! After all you are a local (be it only on BE!) celebrity!!
Good luck, Cheryl x
Oct 31st 2008, 12:30 am
#4
Joined: Jan 2007
Posts: 135
Re: Air Newzealand - my experience
Well here's what I would do...
I'd cancel with Air New Zealand and take the full refund, and then book with Qantas leaving from Rotorua airport. They have direct flights to ChCh at $116 each way (plus $5 departure/airport development fee paid separately at the airport) and the flight time is 1 hour 15 minutes.
I don't think you're being unreasonable at all. What good a voucher to the Koru lounge would be to you I do not know! The amount of time you'd be on the ground between connecting flights would be minimal anyway.
Air NZ should do the decent thing and refund you the difference in cost between the previously available cheaper flights and the more expensive direct flight you booked, given that it was they who have effectively forced a schedule change onto you.
I agree with BEVS that the $150 should be paid directly to your credit card, if you chose to accept that offer, rather than be given in vouchers. Ask them why on earth they think you would risk booking travel with them again after they've caused you so much hassle!!!
Good luck with the outcome.
I'd cancel with Air New Zealand and take the full refund, and then book with Qantas leaving from Rotorua airport. They have direct flights to ChCh at $116 each way (plus $5 departure/airport development fee paid separately at the airport) and the flight time is 1 hour 15 minutes.
I don't think you're being unreasonable at all. What good a voucher to the Koru lounge would be to you I do not know! The amount of time you'd be on the ground between connecting flights would be minimal anyway.
Air NZ should do the decent thing and refund you the difference in cost between the previously available cheaper flights and the more expensive direct flight you booked, given that it was they who have effectively forced a schedule change onto you.
I agree with BEVS that the $150 should be paid directly to your credit card, if you chose to accept that offer, rather than be given in vouchers. Ask them why on earth they think you would risk booking travel with them again after they've caused you so much hassle!!!
Good luck with the outcome.
Oct 31st 2008, 12:42 am
#5
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Re: Air Newzealand - my experience
No . You are not being unreasonable. These people are not doing their jobs properly. In fact, they are not even doing you the service of reading your emails properly.
Although the Air NZ domestic schedule map shows there is a direct route Tauranga to Christchurch, when one tries to make a booking , the schedules always show via Auckland or Welly. Does that then mean there are NO direct flights between the two cities of Tauranga and Christchurch now as that is really bizarre.
Perhaps Gail can go to the Air NZ desk at your domestic terminal and check that for sure .
If this were me, I would not accept any of this. There again when I think something is wrong, I shout long and hard.
So what if there are no cheap seats left. That is Air NZ's problem, not yours. Yes, I know they reserve the right to change schedules at any time BUT there is such a thing as customer service . You are an 'older' couple & one with a mobility difficulty to boot. You booked with them from across the globe in good faith. Their communications with you are a bloomin' disgrace.
If this were me , I would do this
Look at the Air NZ domestic booking website and decide which date and time you will accept. Check on the Air NZ website first that there are seats available by starting a booking and then without actually booking, print a copy to show that seats remain. As you know , there are several levels of fares. I would rather imagine there will be seats available but at a far higher price.
The pricing is all about flexibility but that doesn't mean that Air NZ could not offer you these seats at a budget price if they chose.
Once you know that there is availability, contact Air NZ. Address to The Manager & prefix the thing clearly to reflect that it is a complaint but that you are looking for it to be resolved mutually.
Tell them what you will accept and lay it thick on the line that your husband needs a front seat, as little travel time as poss. etc etc. That you booked in good months back and that you have been left anxious , worried, confused by the email responses you have had to date. That it is ruining the thought of your family reunion with your daughter . You know the drill.
Tell 'em which flights you feel you would be able to manage & tell them why. Also ask them direct if , as a gesture of goodwill, they will give you those available seats at the Smart Saver price you originally paid.
Once you have stated that, go on to say, but do not thank, that you are happy to accept 3 passes for the Koru lounge as will help with the change of route enormously given your husbands pain and disability. Remind them that you only considered the direct route in the first place and that the extra time and stop will be stressful .
Then further add that you would be pleased to receive the discount offered of $150 as compensation for all this worry and stress but would prefer this to be refunded direct to your UK credit card .
Finish by stating that you have sent this missive by email, by fax and by post to help aid a speedy solution to your complaint.
I hope you get some appropriate action.
Good luck.
Although the Air NZ domestic schedule map shows there is a direct route Tauranga to Christchurch, when one tries to make a booking , the schedules always show via Auckland or Welly. Does that then mean there are NO direct flights between the two cities of Tauranga and Christchurch now as that is really bizarre.
Perhaps Gail can go to the Air NZ desk at your domestic terminal and check that for sure .
If this were me, I would not accept any of this. There again when I think something is wrong, I shout long and hard.
So what if there are no cheap seats left. That is Air NZ's problem, not yours. Yes, I know they reserve the right to change schedules at any time BUT there is such a thing as customer service . You are an 'older' couple & one with a mobility difficulty to boot. You booked with them from across the globe in good faith. Their communications with you are a bloomin' disgrace.
If this were me , I would do this
Look at the Air NZ domestic booking website and decide which date and time you will accept. Check on the Air NZ website first that there are seats available by starting a booking and then without actually booking, print a copy to show that seats remain. As you know , there are several levels of fares. I would rather imagine there will be seats available but at a far higher price.
The pricing is all about flexibility but that doesn't mean that Air NZ could not offer you these seats at a budget price if they chose.
Once you know that there is availability, contact Air NZ. Address to The Manager & prefix the thing clearly to reflect that it is a complaint but that you are looking for it to be resolved mutually.
Tell them what you will accept and lay it thick on the line that your husband needs a front seat, as little travel time as poss. etc etc. That you booked in good months back and that you have been left anxious , worried, confused by the email responses you have had to date. That it is ruining the thought of your family reunion with your daughter . You know the drill.
Tell 'em which flights you feel you would be able to manage & tell them why. Also ask them direct if , as a gesture of goodwill, they will give you those available seats at the Smart Saver price you originally paid.
Once you have stated that, go on to say, but do not thank, that you are happy to accept 3 passes for the Koru lounge as will help with the change of route enormously given your husbands pain and disability. Remind them that you only considered the direct route in the first place and that the extra time and stop will be stressful .
Then further add that you would be pleased to receive the discount offered of $150 as compensation for all this worry and stress but would prefer this to be refunded direct to your UK credit card .
Finish by stating that you have sent this missive by email, by fax and by post to help aid a speedy solution to your complaint.
I hope you get some appropriate action.
Good luck.
Thanks very much for the info. I did send them a copy of all the flights that were available at the time of booking but were now sold out and they chose to ignore this. I have also done some of your other suggestions. At the time I received the change of schedule they were still advertising direct flights from Tauranga to Christchurch but when I rang I was told this had been withdrawn because of lack of bookings. We had also checked in on line in and got seats numbers etc.
I have sent numerous emails to which I have not received a reply. Over the years I have leant how to complain and got results but when you do not know who to complain to it can be very hard. I am now going to do as you suggest. As for my husband all they offered was wheelchair assistance. This I will believe when it happens again I will not hold my breath.
June
Oct 31st 2008, 12:46 am
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Re: Air Newzealand - my experience
June
Oct 31st 2008, 12:53 am
#7
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Re: Air Newzealand - my experience
Maybe I'm just used to the terrible customer service from airlines in America, but I was really wowed by my dealings with them.
Maybe try again to see if you talk to someone else? Regardless - hang in there!
Oct 31st 2008, 11:17 am
#8
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Re: Air Newzealand - my experience
No . You are not being unreasonable. These people are not doing their jobs properly. In fact, they are not even doing you the service of reading your emails properly.
Although the Air NZ domestic schedule map shows there is a direct route Tauranga to Christchurch, when one tries to make a booking , the schedules always show via Auckland or Welly. Does that then mean there are NO direct flights between the two cities of Tauranga and Christchurch now as that is really bizarre.
Perhaps Gail can go to the Air NZ desk at your domestic terminal and check that for sure .
If this were me, I would not accept any of this. There again when I think something is wrong, I shout long and hard.
So what if there are no cheap seats left. That is Air NZ's problem, not yours. Yes, I know they reserve the right to change schedules at any time BUT there is such a thing as customer service . You are an 'older' couple & one with a mobility difficulty to boot. You booked with them from across the globe in good faith. Their communications with you are a bloomin' disgrace.
If this were me , I would do this
Look at the Air NZ domestic booking website and decide which date and time you will accept. Check on the Air NZ website first that there are seats available by starting a booking and then without actually booking, print a copy to show that seats remain. As you know , there are several levels of fares. I would rather imagine there will be seats available but at a far higher price.
The pricing is all about flexibility but that doesn't mean that Air NZ could not offer you these seats at a budget price if they chose.
Once you know that there is availability, contact Air NZ. Address to The Manager & prefix the thing clearly to reflect that it is a complaint but that you are looking for it to be resolved mutually.
Tell them what you will accept and lay it thick on the line that your husband needs a front seat, as little travel time as poss. etc etc. That you booked in good months back and that you have been left anxious , worried, confused by the email responses you have had to date. That it is ruining the thought of your family reunion with your daughter . You know the drill.
Tell 'em which flights you feel you would be able to manage & tell them why. Also ask them direct if , as a gesture of goodwill, they will give you those available seats at the Smart Saver price you originally paid.
Once you have stated that, go on to say, but do not thank, that you are happy to accept 3 passes for the Koru lounge as will help with the change of route enormously given your husbands pain and disability. Remind them that you only considered the direct route in the first place and that the extra time and stop will be stressful .
Then further add that you would be pleased to receive the discount offered of $150 as compensation for all this worry and stress but would prefer this to be refunded direct to your UK credit card .
Finish by stating that you have sent this missive by email, by fax and by post to help aid a speedy solution to your complaint.
I hope you get some appropriate action.
Good luck.
Although the Air NZ domestic schedule map shows there is a direct route Tauranga to Christchurch, when one tries to make a booking , the schedules always show via Auckland or Welly. Does that then mean there are NO direct flights between the two cities of Tauranga and Christchurch now as that is really bizarre.
Perhaps Gail can go to the Air NZ desk at your domestic terminal and check that for sure .
If this were me, I would not accept any of this. There again when I think something is wrong, I shout long and hard.
So what if there are no cheap seats left. That is Air NZ's problem, not yours. Yes, I know they reserve the right to change schedules at any time BUT there is such a thing as customer service . You are an 'older' couple & one with a mobility difficulty to boot. You booked with them from across the globe in good faith. Their communications with you are a bloomin' disgrace.
If this were me , I would do this
Look at the Air NZ domestic booking website and decide which date and time you will accept. Check on the Air NZ website first that there are seats available by starting a booking and then without actually booking, print a copy to show that seats remain. As you know , there are several levels of fares. I would rather imagine there will be seats available but at a far higher price.
The pricing is all about flexibility but that doesn't mean that Air NZ could not offer you these seats at a budget price if they chose.
Once you know that there is availability, contact Air NZ. Address to The Manager & prefix the thing clearly to reflect that it is a complaint but that you are looking for it to be resolved mutually.
Tell them what you will accept and lay it thick on the line that your husband needs a front seat, as little travel time as poss. etc etc. That you booked in good months back and that you have been left anxious , worried, confused by the email responses you have had to date. That it is ruining the thought of your family reunion with your daughter . You know the drill.
Tell 'em which flights you feel you would be able to manage & tell them why. Also ask them direct if , as a gesture of goodwill, they will give you those available seats at the Smart Saver price you originally paid.
Once you have stated that, go on to say, but do not thank, that you are happy to accept 3 passes for the Koru lounge as will help with the change of route enormously given your husbands pain and disability. Remind them that you only considered the direct route in the first place and that the extra time and stop will be stressful .
Then further add that you would be pleased to receive the discount offered of $150 as compensation for all this worry and stress but would prefer this to be refunded direct to your UK credit card .
Finish by stating that you have sent this missive by email, by fax and by post to help aid a speedy solution to your complaint.
I hope you get some appropriate action.
Good luck.
June
Nov 10th 2008, 8:46 pm
#9
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Re: Air Newzealand - my experience - update
Well I think this has finally been resolved after taking BEVS advice.
I got another email today off the same person asking for the details I had already given to her 3 times before. I now presume she cannot read.
Anyway decided to give them another ring and eventually spoke to someone who was willing to sort it out. Changed the flights to something more suitable for us at no extra cost because the prices have now gone up but that's not my fault is it. She sent the etickets to me while I was on the phone to make sure everything was OK and she would also arrange for the $150 voucher to be sent that day.
As I was speaking to her Corrie came on and she could hear the music in the background turned out she came from London originally. I should have got her address and taken her some of Doug's sausages for being so helpful.
I got another email today off the same person asking for the details I had already given to her 3 times before. I now presume she cannot read.
Anyway decided to give them another ring and eventually spoke to someone who was willing to sort it out. Changed the flights to something more suitable for us at no extra cost because the prices have now gone up but that's not my fault is it. She sent the etickets to me while I was on the phone to make sure everything was OK and she would also arrange for the $150 voucher to be sent that day.
As I was speaking to her Corrie came on and she could hear the music in the background turned out she came from London originally. I should have got her address and taken her some of Doug's sausages for being so helpful.
Nov 10th 2008, 9:09 pm
#10
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Re: Air Newzealand - my experience
That's brilliant news...well done June
It just goes to show what can be achieved if you stick it out & don't just lay back & accept anything that gets thrown at you!
Cheryl x
It just goes to show what can be achieved if you stick it out & don't just lay back & accept anything that gets thrown at you!
Cheryl x
Nov 11th 2008, 3:04 pm
#11
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Posts: 867
Re: Air Newzealand - my experience - update
Well I think this has finally been resolved after taking BEVS advice.
I got another email today off the same person asking for the details I had already given to her 3 times before. I now presume she cannot read.
Anyway decided to give them another ring and eventually spoke to someone who was willing to sort it out. Changed the flights to something more suitable for us at no extra cost because the prices have now gone up but that's not my fault is it. She sent the etickets to me while I was on the phone to make sure everything was OK and she would also arrange for the $150 voucher to be sent that day.
As I was speaking to her Corrie came on and she could hear the music in the background turned out she came from London originally. I should have got her address and taken her some of Doug's sausages for being so helpful.
I got another email today off the same person asking for the details I had already given to her 3 times before. I now presume she cannot read.
Anyway decided to give them another ring and eventually spoke to someone who was willing to sort it out. Changed the flights to something more suitable for us at no extra cost because the prices have now gone up but that's not my fault is it. She sent the etickets to me while I was on the phone to make sure everything was OK and she would also arrange for the $150 voucher to be sent that day.
As I was speaking to her Corrie came on and she could hear the music in the background turned out she came from London originally. I should have got her address and taken her some of Doug's sausages for being so helpful.
Nov 11th 2008, 5:23 pm
#12
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Re: Air Newzealand - my experience - update
hi margaret , so glad you got all this sorted out. I had to call air nz before we booked our flights as i had a few questions and i was on phone for an hour to the most helpfull person i have ever spoken to when needing advice etc, she was from london and moved to aukland 10 years ago but spoke with perfect kiwi accent , just telling you this as small world if the same girl lol
Nov 11th 2008, 5:40 pm
#13
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Re: Air Newzealand - my experience
hi margaret , i think it is her and if so she def in aukland, she loves marmite from here as says it tastes diff from nz one so you could take her a wee jar of that over
Nov 11th 2008, 6:13 pm
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Re: Air Newzealand - my experience - update
hi margaret , so glad you got all this sorted out. I had to call air nz before we booked our flights as i had a few questions and i was on phone for an hour to the most helpfull person i have ever spoken to when needing advice etc, she was from london and moved to aukland 10 years ago but spoke with perfect kiwi accent , just telling you this as small world if the same girl lol
Jolly pleased you got your travelling plans resolved satisfactorily
Nov 11th 2008, 6:20 pm
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Re: Air Newzealand - my experience - update
Come on then give us clue as to whereabouts you are. I could perhaps set up a stall.
I think you are somewhere near Auckland so you could have a trip to the Bay of Plenty and take a cool bag with you.