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Misleading Info from Pet Travel Company?

Misleading Info from Pet Travel Company?

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Old May 28th 2013, 7:12 pm
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Default Misleading Info from Pet Travel Company?

I know there's a DEFRA thread on here but I wanted to make this topic as noticeable as poss as now the clock has started ticking for me and I potentially have a date to move back in late July.

I have been in touch via phone and email with a company based in FL who were going to help to transport the pets (1 dog & 3 cats) from Philadelphia to Manchester UK.

Numerous times I've been advised that this isn't a problem, however for some reason today I decided to contact British Airways myself to find out a price if I were to ship them myself.

Firstly I was astonished to find that the price quoted by the Pet Travel Co is 3 times as much as if I booked them myself THEN I am advised by the BA rep that due to the size of the 4 crates, they would not be able to transport them to Manchester because the planes from Heathrow to Manchester are tiny and the cargo hold cannot store so much bulk. He said that the Pet Travel company would have to book through him in the same way as if I were to do it myself, so I can imagine the panic if I were to book everything with pet agency only to be told it's not possible at the last minute.

Incidentally I asked if 2 pets could go from heathrow-manchester first followed an hour later by the other two on a separate flight and then all be collected by my husband, but you can't do that apparently as they're all listed on the one international travel certificate.

I can get them to Heathrow no problem, and I'm already thinking, that to save about $3000 I should do it myself (because basically I've lost faith in the pet travel company stating it wasn't a problem when it would be, plus the money I can save will buy me a nice little runaround when I get home too )

So, for those who have done this themselves, please correct anything below or add anything that I may have forgotten.

1. All 4 animals have been microchipped and then vaccinated for rabies last week (chip inserted first)
2. I will need the dog to have a tapeworm shot no more than 5 days before arrival to UK.
3. I will have to get the health cert for each animal filled in and signed by a vet and (this is the part that confuses & panics me) THEN have each certificate endorsed by a USDA approved vet/person within 10 days of travel? How do I find such a person?

4. I must get the airline approved travel crates making sure all the animals can sit, stand, turn around and lie down in them etc.


So, if any of you folk out there who have undertaken this themselves can let me know if anything's missing or wrong on the above list PLEASE let me know asap. I know I can do this myself despite there being a lot of rushing about getting paperwork etc etc, and as mentioned from being quoted $6000 with the pet travel company to $2330 direct with BA, seems like a no brainer to me.

Gosh, I could even have them chauffered from Heathrow to Manchester in a limousine and likely it would still be cheaper

Last edited by ElizabethK; May 28th 2013 at 7:32 pm.
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Old May 28th 2013, 7:33 pm
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Default Re: Misleading Info from Pet Travel Company?

Originally Posted by ElizabethK
I know there's a DEFRA thread on here but I wanted to make this topic as noticeable as poss as now the clock has started ticking for me and I potentially have a date to move back in late July.

I have been in touch via phone and email with a company based in FL who were going to help to transport the pets (1 dog & 3 cats) from Philadelphia to Manchester UK.

Numerous times I've been advised that this isn't a problem, however for some reason today I decided to contact British Airways myself to find out a price if I were to ship them myself.

Firstly I was astonished to find that the price quoted by the Pet Travel Co is 3 times as much as if I booked them myself THEN I am advised by the BA rep that due to the size of the 4 crates, they would not be able to transport them to Manchester because the planes from Heathrow to Manchester are tiny and the cargo hold cannot store so much bulk.

I can get them to Heathrow no problem, and I'm already thinking that, to save about $3000 I should do it myself (because basically I've lost faith in the pet travel company stating it wasn't a problem, plus the money I can save will buy me a nice little runaround when I get home too )

So, for those who have done this themselves, please correct anything below or add anything that I may have forgotten.

1. All 4 animals have been microchipped and then vaccinated for rabies last week ( chip inserted first)
2. I will need the dog to have a tapeworm shot no more than 5 days before arrival to UK.
3. I will have to get the health cert for each animal filled in and signed by a vet and (this is the part that confuses & panics me) THEN have each certificate endorsed by a USDA approved vet/person? How do I find such a person?

4. I must get the airline approved travel crates making sure all the animals can sit, stand, turn around and lie down in them etc.


So, if any of you folk out there who have undertaken this themselves can let me know if anything's missing or wrong on the above list PLEASE let me know asap. I know I can do this myself despite there being a lot of rushing about getting paperwork etc etc, and as mentioned from being quoted $6000 with the pet travel company to $2330 direct with BA, seems like a no brainer to me.

Gosh, I could even have them chauffered from Heathrow to Manchester in a limousine and likely it would still be cheaper
Hello, we also doing the paperwork ourselves for sending our dog from Canada to Heathrow.

We had to call the department of agriculture who put us in touch with the government approved vet who would do the final stamping of the certificate. I'm not sure if it works the same in the US but it may be worth calling your vet and asking for help. They will advise you what to do.

Good luck
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Old May 28th 2013, 8:28 pm
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Default Re: Misleading Info from Pet Travel Company?

Originally Posted by Lorry1
Hello, we also doing the paperwork ourselves for sending our dog from Canada to Heathrow.

We had to call the department of agriculture who put us in touch with the government approved vet who would do the final stamping of the certificate. I'm not sure if it works the same in the US but it may be worth calling your vet and asking for help. They will advise you what to do.

Good luck
Good idea, I'll give the dept of agriculture a ring
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Old May 29th 2013, 12:57 am
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Default Re: Misleading Info from Pet Travel Company?

I just flew my dog back to the UK last week (sniff). I did not use a pet agency. Maybe I struck lucky in that my vet had done this before so knew what to do. Here's how it went for me:

4 weeks before flying, microchip and then rabies
3 days before flying, tapeworm treatment
The vet filled out the paperwork and faxed it to the USDA office on the same day.
Next day, USDA office called the vet to say the paperwork was in order.
Vet called me and told me to call the USDA office (I already had the number and address but she gave it to me again) to make an appointment.
I called the USDA office and got an appointment for the next morning (day before flying)
On the morning of the appointment, I went to the vet's and picked up the original paperwork and then drove down to Denver with said paperwork.
On arrival at USDA office, paperwork was taken from me and then the guy who was doing the stamping came out and asked me to sign it. 10 mins later, he brought it back, showed me where he had stamped it and I was on my way.
Next day, dog flew to LHR.

I can understand using a pet agency because the process seems daunting but it really is just taking one step at a time. Your vet should know where the USDA office is that you will be going to. Even if they've never gone through the process, they must know where it is.

The BA cargo people couldn't have been nicer when I dropped her off. They tell you to be there 4 hours ahead of time but we were able to leave after they'd checked her in and done the paperwork and come back 2 hours before the flight which was a big relief as I didn't want her to be in the crate longer than necessary. (Forgot to mention that the vet gave her a subcu fluid treatment at lunchtime on the day she flew because she has kidney disease and we didn't want her to get dehydrated so I was afraid she would pee up a storm in the crate - she didn't!)

When I took her back, they were nice as pie and went through what would happen next and how she would be loaded and that the captain would be advised that she was on board so he'd know to turn on the climate control (this was a big fear of mine - that he wouldn't know and she'd freeze to death).

They also told me what would happen when she got to LHR - that the animals are taken straight to the animal centre where they are let out and fed and loved up. This turned out to be exactly true.

I think it's a difficult process because we don't know what to expect and we can't explain to our animals what is going on. I nearly cancelled my move back the morning of my dog's flight because I just didn't want to put her threw it but it all turned out just fine.

My sister was picking her up at LHR so she had called ahead to find out what time etc. They had suggested she come on Saturday (the flight was getting in on Friday afternoon) because it was a bank holiday weekend (poor timing on my part) and the traffic would be bad. But my sister didn't want to leave her there over night. However, she ended up having to do that because of the two aeroplane incidents that meant the M25 was jammed up.

They called her 1hr 10 mins after the plane had landed to let her know that the dog had cleared customs and was ready to go. So it wasn't the 4 hours we were expecting.

When my sister picked my dog up, the animal care people said what a happy dog she was (which she is) and how much they had enjoyed having her. My sister sent me pics of her exploring her new surroundings and then passed out in the evening.

The thing to remember is that BA flies thousands of animals round the world every year and they know what they are doing. They take transporting live animals very seriously.

Crate size - if you go to the BA cargo website - iagcargo.com - and following the Specialist Cargo link, you will find the crate sizes you need. They did measure the dog when we checked her in to verify I had the right sized crate.

Hope this helps.
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Old May 29th 2013, 10:30 am
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Default Re: Misleading Info from Pet Travel Company?

Originally Posted by Cardienscarf
I just flew my dog back to the UK last week (sniff). I did not use a pet agency. Maybe I struck lucky in that my vet had done this before so knew what to do. Here's how it went for me:

4 weeks before flying, microchip and then rabies
3 days before flying, tapeworm treatment
The vet filled out the paperwork and faxed it to the USDA office on the same day.
Next day, USDA office called the vet to say the paperwork was in order.
Vet called me and told me to call the USDA office (I already had the number and address but she gave it to me again) to make an appointment.
I called the USDA office and got an appointment for the next morning (day before flying)
On the morning of the appointment, I went to the vet's and picked up the original paperwork and then drove down to Denver with said paperwork.
On arrival at USDA office, paperwork was taken from me and then the guy who was doing the stamping came out and asked me to sign it. 10 mins later, he brought it back, showed me where he had stamped it and I was on my way.
Next day, dog flew to LHR.

I can understand using a pet agency because the process seems daunting but it really is just taking one step at a time. Your vet should know where the USDA office is that you will be going to. Even if they've never gone through the process, they must know where it is.

The BA cargo people couldn't have been nicer when I dropped her off. They tell you to be there 4 hours ahead of time but we were able to leave after they'd checked her in and done the paperwork and come back 2 hours before the flight which was a big relief as I didn't want her to be in the crate longer than necessary. (Forgot to mention that the vet gave her a subcu fluid treatment at lunchtime on the day she flew because she has kidney disease and we didn't want her to get dehydrated so I was afraid she would pee up a storm in the crate - she didn't!)

When I took her back, they were nice as pie and went through what would happen next and how she would be loaded and that the captain would be advised that she was on board so he'd know to turn on the climate control (this was a big fear of mine - that he wouldn't know and she'd freeze to death).

They also told me what would happen when she got to LHR - that the animals are taken straight to the animal centre where they are let out and fed and loved up. This turned out to be exactly true.

I think it's a difficult process because we don't know what to expect and we can't explain to our animals what is going on. I nearly cancelled my move back the morning of my dog's flight because I just didn't want to put her threw it but it all turned out just fine.

My sister was picking her up at LHR so she had called ahead to find out what time etc. They had suggested she come on Saturday (the flight was getting in on Friday afternoon) because it was a bank holiday weekend (poor timing on my part) and the traffic would be bad. But my sister didn't want to leave her there over night. However, she ended up having to do that because of the two aeroplane incidents that meant the M25 was jammed up.

They called her 1hr 10 mins after the plane had landed to let her know that the dog had cleared customs and was ready to go. So it wasn't the 4 hours we were expecting.

When my sister picked my dog up, the animal care people said what a happy dog she was (which she is) and how much they had enjoyed having her. My sister sent me pics of her exploring her new surroundings and then passed out in the evening.

The thing to remember is that BA flies thousands of animals round the world every year and they know what they are doing. They take transporting live animals very seriously.

Crate size - if you go to the BA cargo website - iagcargo.com - and following the Specialist Cargo link, you will find the crate sizes you need. They did measure the dog when we checked her in to verify I had the right sized crate.

Hope this helps.
Did the vet fill out the paperwork AFTER the tapeworm treatment just a few days before flying?
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Old May 29th 2013, 12:26 pm
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Default Re: Misleading Info from Pet Travel Company?

I happen to think that the pet transportation companies are a bit of a racket.
This is not the only instance I have seen of errors being made.
I read on another forum that the cage which had been supplied by the pet transport company was refused by the airline and the dog did not get to travel!
It went the next day but that's not the point of spending all that money on the service in the first place.


Here's the list of all the USDA area offices, you will have to have your paperwork certified at one of these.

http://www.aphis.usda.gov/import_exp...ads/vsavic.pdf

It's an excellent idea to call them, they really know what they're doing there and should be able to put you straight on any issues which are of concern to you.

Last edited by larrabee; May 29th 2013 at 12:28 pm.
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Old May 29th 2013, 1:44 pm
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Default Re: Misleading Info from Pet Travel Company?

Originally Posted by windsong
Did the vet fill out the paperwork AFTER the tapeworm treatment just a few days before flying?
After the tapeworm treatment, she filled in the paperwork and faxed it over to the USDA office.
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Old May 29th 2013, 5:12 pm
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Default Re: Misleading Info from Pet Travel Company?

Originally Posted by larrabee
http://www.aphis.usda.gov/import_exp...ads/vsavic.pdf

It's an excellent idea to call them, they really know what they're doing there and should be able to put you straight on any issues which are of concern to you.
I did call them Larrabee, they were very helpful

Funny isn't it how ones subconcsious / gut feelings are sometimes overwhelming and should be acted upon. I don't know what made me ring BA yesterday that started me on the whole "hmmmmm" about the pet travel company but I'm glad I did, there's more stuff I'm discovering by myself that turns out to be incorrect advice I'd been given.

Last edited by ElizabethK; May 29th 2013 at 5:16 pm.
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Old May 29th 2013, 6:02 pm
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Default Re: Misleading Info from Pet Travel Company?

Does anyone have a link for the official "checklist" if you will for bringing cats and dogs into the UK? We are planning our move from Canada to the UK for the autumn of 2014... I thought it was a lot longer process to satisfy the pet thing (not a month) and avoid quarantines. And Lorry1 - would I just call any Dept of Agriculture office? You seem to have done this successfully. I know I'm asking SO far in advance, but we want to make sure everything runs as smoothly as possible. I have applied for all my documents to apply for my UK Passort (Canadian, British by descent) and then the rest of my family will apply too (once mine is clear, Hubby is born Brit)... but my eldest daughter might wage a revolt if something were to happen and our pets couldn't come too.
Thanks in advance!!!
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Old May 29th 2013, 7:50 pm
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Default Re: Misleading Info from Pet Travel Company?

Originally Posted by pondhopper2014
Does anyone have a link for the official "checklist" if you will for bringing cats and dogs into the UK? We are planning our move from Canada to the UK for the autumn of 2014... I thought it was a lot longer process to satisfy the pet thing (not a month) and avoid quarantines. And Lorry1 - would I just call any Dept of Agriculture office? You seem to have done this successfully. I know I'm asking SO far in advance, but we want to make sure everything runs as smoothly as possible. I have applied for all my documents to apply for my UK Passort (Canadian, British by descent) and then the rest of my family will apply too (once mine is clear, Hubby is born Brit)... but my eldest daughter might wage a revolt if something were to happen and our pets couldn't come too.
Thanks in advance!!!
Hi Pondhopper, where are you located? You need to contact your local office and they will put you in touch with the nearest government vet. Your own local vet may know their details.

There is a checklist on the Defra website I believe.
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Old May 29th 2013, 8:33 pm
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Default Re: Misleading Info from Pet Travel Company?

Originally Posted by pondhopper2014
Does anyone have a link for the official "checklist" if you will for bringing cats and dogs into the UK? We are planning our move from Canada to the UK for the autumn of 2014... I thought it was a lot longer process to satisfy the pet thing (not a month) and avoid quarantines. And Lorry1 - would I just call any Dept of Agriculture office? You seem to have done this successfully. I know I'm asking SO far in advance, but we want to make sure everything runs as smoothly as possible. I have applied for all my documents to apply for my UK Passort (Canadian, British by descent) and then the rest of my family will apply too (once mine is clear, Hubby is born Brit)... but my eldest daughter might wage a revolt if something were to happen and our pets couldn't come too.
Thanks in advance!!!
Here you go: http://www.defra.gov.uk
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Old May 29th 2013, 9:17 pm
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Default Re: Misleading Info from Pet Travel Company?

Thanks both of you! I will add that to my "list of links"! LOL!
SO much to think of!!!

I'm in Eastern, Ontario... can't wait to be able to say I'm "from the UK"
Blessings!
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Old May 31st 2013, 3:17 pm
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Default Re: Misleading Info from Pet Travel Company?

My dog will be leaving calgary at some time in the future too, she is going to stay with dh until he gets a job back in uk. Anyway, she flew out from the uk when she was 1 year old, now 6 and has a pet passport already, will her process be quicker? Less to do, from canada to uk ?
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Old May 31st 2013, 4:11 pm
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Default Re: Misleading Info from Pet Travel Company?

Originally Posted by Sewing Susan
My dog will be leaving calgary at some time in the future too, she is going to stay with dh until he gets a job back in uk. Anyway, she flew out from the uk when she was 1 year old, now 6 and has a pet passport already, will her process be quicker? Less to do, from canada to uk ?
I would check the defra site. That should give you the info you need.
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Old May 31st 2013, 6:41 pm
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Default Re: Misleading Info from Pet Travel Company?

I wondered if any of you used or have considered using Virgin to fly the pets back? It seems like most people tend to go with BA which is maybe what I'll do too, I am determined to save myself thousands by doing it myself and not getting the pet travel company involved.

Getting help from those on here who have moved their pets is without question the reason I'm even considering doing it on my own (Thanks to all those I've sent messages to asking dumb questions etc)

Anyway as mentioned I havent seen a single review on BE website regarding Virgin Atlantic airlines for the pets, yet it is a service that's offered by them and in fact has been the cheapest quote so far ($2,064.00 for all 4 pets from Newark to Heathrow)
Please let me know if you've used them and how they were? I know they get rave reviews as being a really good caring airline
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