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New Military Immigration Helpline

New Military Immigration Helpline

Old Aug 14th 2007, 4:56 am
  #1  
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Default New Military Immigration Helpline

http://www.uscis.gov/files/pressrele...Line081307.pdf

News Release
August 13, 2007
USCIS LAUNCHES TOLL-FREE MILITARY HELP LINE
1-877-CIS-4MIL Available to Help Military and Families with Immigration Questions

Members of the U.S. military and their families stationed around the world are now able to call U.S. Citizenship and Immigration Services (USCIS) for help with immigration services and benefits using a dedicated, toll-free telephone help line, 1-877-CIS-4MIL (1-877-247-4645).

“Thousands of immigrant Soldiers, Sailors, Airmen and Marines have made extraordinary sacrifices for America,” said USCIS Director Emilio Gonzalez. “As such, at USCIS, we are committed to exhausting every effort to ensure that the application process for immigrant service members is convenient, quick and secure. These brave men and women, and their families, deserve this service, and we are proud to assist.”

“This hotline honors the more than 40,000 non-U.S. citizens serving in the military today. If you are willing to fight and die for America, you should be able to become an American,” said Senator Barbara Mikulski. “I will continue to work to improve this process, because service members and their families have enough to worry about.”

USCIS customer service center specialists are available to assist callers Monday through Friday from 8 a.m. until 4:30 p.m. (CST). Callers will receive assistance with:
• Tracking their application for naturalization (Form N-400);
• Notifying USCIS of a new mailing address or duty station;
• Checking the status of an application or petition;
• Bringing a spouse, fiancé(e) or adopted child to the United States;
• Obtaining posthumous citizenship for a deceased member of the Armed Services; and
• Submitting an application for expedited processing.

Service members and their families stationed in the United States or overseas may access the help line using the toll-free number, through their base telephone operator or using the Defense Switched Network (DSN). After hours callers will receive an e-mail address that they can use to contact USCIS for assistance. Operators will ask members of the general public to call our main customer service line: 1-800-375-5283.

USCIS is working with the Department of Defense to ensure the military community has accurate and up-to-date information about immigration services and benefits. USCIS offices and the designated point-of-contact at each military installation will receive information about the Military Help Line and other immigration-related information and resources geared specifically for the military and their families.

In addition to the help line, USCIS has developed a web page, http://www.uscis.gov/military that contains information and links to services specifically for the military and their families.
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Old Aug 16th 2007, 12:25 am
  #2  
David L. Beem
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Default Re: New Military Immigration Helpline

"meauxna",
> http://www.uscis.gov/files/pressrele...Line081307.pdf
> News Release
> August 13, 2007
> USCIS LAUNCHES TOLL-FREE MILITARY HELP LINE
This is great news, and in my opinion, long overdue (at least the past
two years it could have helped my family)...
David
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Old Aug 16th 2007, 4:22 pm
  #3  
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Default Re: New Military Immigration Helpline

Of course, if they could provide a decent level of service to everybody...
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Old Aug 16th 2007, 5:25 pm
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Default Re: New Military Immigration Helpline

“If you are willing to fight and die for America, you should be able to become an American,” said Senator Barbara Mikulski.
Without getting into an entire Iraq debate, I hate it when i read statements like this one.
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Old Aug 16th 2007, 6:41 pm
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Default Re: New Military Immigration Helpline

Would anyone know whether these are USCIS employees or contracted third party workers?
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Old Aug 16th 2007, 6:46 pm
  #6  
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Default Re: New Military Immigration Helpline

There has always been an office on every base overseas to help with immigration passports etc
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Old Aug 16th 2007, 8:33 pm
  #7  
David L. Beem
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Default Re: New Military Immigration Helpline

"alect",
>> Of course, if they could provide a decent level
>> of service to everybody...
> Without getting into an entire Iraq debate, I hate
> it when i read statements like this one.
You might be misinterpretting the statement here (my desire would be to
give better service to everyone too). It appears for now that even though
the automated phone choices are clearly to support servicemembers and their
families, once it is fielded over to an operator it gets trunked into the
main caller pool (but seemed to be answered much more quickly, not that I am
advertising that as a mechanism for everyone to call to be on hold for a
shorter time). After hours (and the hours are rather limited at 8:00 AM to
4:30 PM CST) there is no e-mail address provided for alternate contact like
the announcement errr, announces (and the central operator pool has no idea
of it either).
So, for now it is just an alternate number for servicemembers and their
families to contact the same areas that the general public does. Maybe in
time this will be directed to a separate operator pool that will be more
fully informed in how immigration can affect servicemembers. A good concept,
but it doesn't look to be fully implemented at this point.
David
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Old Aug 17th 2007, 4:14 pm
  #8  
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Default Re: New Military Immigration Helpline

Originally Posted by David L. Beem View Post
"alect",
>> Of course, if they could provide a decent level
>> of service to everybody...
> Without getting into an entire Iraq debate, I hate
> it when i read statements like this one.
You might be misinterpretting the statement here (my desire would be to
give better service to everyone too). It appears for now that even though
the automated phone choices are clearly to support servicemembers and their
families, once it is fielded over to an operator it gets trunked into the
main caller pool (but seemed to be answered much more quickly, not that I am
advertising that as a mechanism for everyone to call to be on hold for a
shorter time). After hours (and the hours are rather limited at 8:00 AM to
4:30 PM CST) there is no e-mail address provided for alternate contact like
the announcement errr, announces (and the central operator pool has no idea
of it either).
So, for now it is just an alternate number for servicemembers and their
families to contact the same areas that the general public does. Maybe in
time this will be directed to a separate operator pool that will be more
fully informed in how immigration can affect servicemembers. A good concept,
but it doesn't look to be fully implemented at this point.
David
[email protected]
I'm not sure whether your copy and paste went haywire or something else, but my comment was in regards to the Senator's statement, not yours
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Old Aug 17th 2007, 9:49 pm
  #9  
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Default Re: New Military Immigration Helpline

"alect",
> I'm not sure whether your copy and paste went haywire or something else,
> but my comment was in regards to the Senator's statement, not yours
Because I'm on USENET that assembled your BE comment somehow
below that of "fatbrit" ("Of course, if they could provide a decent
level of service to everybody... "). Here is the Senator's comment.
You comment was in regards to which part?:

"This hotline honors the more than 40,000 non-U.S. citizens serving in
the military today. If you are willing to fight and die for America,
you should be able to become an American," said Senator Barbara
Mikulski. "I will continue to work to improve this process, because
service members and their families have enough to worry about."

David
[email protected]
 
Old Aug 17th 2007, 9:59 pm
  #10  
IBMMuseum
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Posts: n/a
Default Re: New Military Immigration Helpline

"alect",
> Here is the Senator's comment. You comment was in regards to
> which part?: "...If you are willing to fight and die for America, you
> should be able to become an American," said Senator Barbara Mikulski...
Nevermind, I found the original BE post. To comment myself would
be to say that there was a case already where a U.S. soldier had to
ride in a truck convoy to a bigger camp in Iraq to check on a snag in
his immigration paperwork. Along the way, he was killed.

The U.S. did award him citizenship posthumously...

David
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