DS-160 Photo nightmare!
#1
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Thread Starter
Joined: May 2010
Posts: 33
DS-160 Photo nightmare!
Hi,
i'm trying to upload a photo for my DS-160, and I'm having a total nightmare uploading the photo.
No matter how I seem to crop it, I'm getting the same error each time :
Head size or position relative to image dimensions may be incorrect
I'm obviously going wrong somewhere (I'm using paint shop pro to re-size and crop the image) can anyone help or offer any tips at all?
Thanks!
i'm trying to upload a photo for my DS-160, and I'm having a total nightmare uploading the photo.
No matter how I seem to crop it, I'm getting the same error each time :
Head size or position relative to image dimensions may be incorrect
I'm obviously going wrong somewhere (I'm using paint shop pro to re-size and crop the image) can anyone help or offer any tips at all?
Thanks!
#2
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Joined: Aug 2002
Location: Kentucky
Posts: 38,865
Re: DS-160 Photo nightmare!
I'm obviously going wrong somewhere (I'm using paint shop pro to re-size and crop the image) can anyone help or offer any tips at all?
Ian
#3
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Joined: May 2010
Posts: 33
Re: DS-160 Photo nightmare!
Yes thats the exact error.
This is when I'm at the "test photo" stage right at the start of the form - before ive actually entered any details.
The only option I have then is to complete the form without the photo
This is when I'm at the "test photo" stage right at the start of the form - before ive actually entered any details.
The only option I have then is to complete the form without the photo
#4
Re: DS-160 Photo nightmare!
I suspect there may be some problems with the head size measurements:
From Top of hair to bottom of chin, it should be 25 to 35 mm or 50% to 69% of image height. From eye level to bottom of photo, it should be 28 to 35 mm or 56% to 69% of image height.
http://travel.state.gov/visa/guide/guide_3882.html
#5
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Posts: 33
Re: DS-160 Photo nightmare!
Hi, thanks for the replies so far.
I've now completed the form right up until the photo upload stage.
I've even been to a have a photo taken this afternoon in US passport size, I have the electronic copy and it wont accept that either. Would someone be albe to take a look at the image if i upload it and see where I'm going wrong?
Thanks,
Nick
I've now completed the form right up until the photo upload stage.
I've even been to a have a photo taken this afternoon in US passport size, I have the electronic copy and it wont accept that either. Would someone be albe to take a look at the image if i upload it and see where I'm going wrong?
Thanks,
Nick
#6
Re: DS-160 Photo nightmare!
Hi, thanks for the replies so far.
I've now completed the form right up until the photo upload stage.
I've even been to a have a photo taken this afternoon in US passport size, I have the electronic copy and it wont accept that either. Would someone be albe to take a look at the image if i upload it and see where I'm going wrong?
Thanks,
Nick
I've now completed the form right up until the photo upload stage.
I've even been to a have a photo taken this afternoon in US passport size, I have the electronic copy and it wont accept that either. Would someone be albe to take a look at the image if i upload it and see where I'm going wrong?
Thanks,
Nick
Did you check all the other specifications, such as 600X600 pixels, picture in square format and in JPEG 24 bit color format, smaller than 240 kb?? Did you manually measure the photo and see if it meets the specifications I listed (Can't always trust the passport photo people).
Also, excuse me if I can't put it more diplomatically...do you have any unusual anatomy that results in a much larger/smaller head than a normal person?
#7
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Joined: May 2010
Posts: 33
Re: DS-160 Photo nightmare!
Success!
Thanks for all the help and advice, its much appreciated!
Think the lenght of my head was the issue ended up taking another photo and managed to get it right.
Thanks again!
Thanks for all the help and advice, its much appreciated!
Think the lenght of my head was the issue ended up taking another photo and managed to get it right.
Thanks again!
#8
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Joined: Apr 2010
Location: Issaquah, WA
Posts: 274
Re: DS-160 Photo nightmare!
Also I guess I need to book in my wife and 14 year old child. Do we all need separate interviews or will one appointment for all of us suffice ?
Cheers
Addy
#9
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Re: DS-160 Photo nightmare!
You can book your appointment before completing the form.
My case is a single application, but I think your family can all attend the same interview as yourself.
My case is a single application, but I think your family can all attend the same interview as yourself.
#10
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Location: Issaquah, WA
Posts: 274
Re: DS-160 Photo nightmare!
I'll start ringing that number as soon as I can. Getting 6 valid photos for the DS-160 application will take quite a bit of photo processing and patience from the parents!
Cheers
Addy
#11
Just Joined
Joined: May 2010
Posts: 7
Re: DS-160 Photo nightmare!
Ahem, it's just one photo each, I believe
#12
Re: DS-160 Photo nightmare!
On the subject of filling out these DS-160s - can I book the interview slot before I have completed the online DS-160 submission ?
Also I guess I need to book in my wife and 14 year old child. Do we all need separate interviews or will one appointment for all of us suffice ?
Cheers
Addy
Also I guess I need to book in my wife and 14 year old child. Do we all need separate interviews or will one appointment for all of us suffice ?
Cheers
Addy
FAQs
Are individual appointments required?
Family or married couples applying for visas at the same time may schedule one appointment per family or couple. All others must schedule individual appointments.
#13
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Joined: Apr 2010
Location: Issaquah, WA
Posts: 274
Re: DS-160 Photo nightmare!
FAQs
Are individual appointments required?
Family or married couples applying for visas at the same time may schedule one appointment per family or couple. All others must schedule individual appointments.
But I just tried phoning that premium rate booking number and it bounces me as soon as I say I want a non-immigrant visa. Tried 5+ times already tonight and I bet I get charged £1.20 a pop!
Anyone had any luck getting through - what's a good/bad time ?
Cheers
Addy
#14
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Joined: Apr 2010
Location: Issaquah, WA
Posts: 274
Re: DS-160 Photo nightmare!
Thanks for all the advice, I've started the online process now and are working on getting photos of my whole family (4 kids).
But I just tried phoning that premium rate booking number and it bounces me as soon as I say I want a non-immigrant visa. Tried 5+ times already tonight and I bet I get charged £1.20 a pop!
Anyone had any luck getting through - what's a good/bad time ?
Cheers
Addy
But I just tried phoning that premium rate booking number and it bounces me as soon as I say I want a non-immigrant visa. Tried 5+ times already tonight and I bet I get charged £1.20 a pop!
Anyone had any luck getting through - what's a good/bad time ?
Cheers
Addy
Perhaps they just close the lines once they have enough calls to take them through to 9pm ?
I'll start again tomorrow ...
#15
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Joined: Apr 2010
Location: Issaquah, WA
Posts: 274
Re: DS-160 Photo nightmare!
After 10+ attempts between 8pm to 9pm tonight I had to give up. The BT charge callback service quoted 55p (inc VAT) for a 20s call so at least its not the flat £1.41 per attempt!
Perhaps they just close the lines once they have enough calls to take them through to 9pm ?
I'll start again tomorrow ...
Perhaps they just close the lines once they have enough calls to take them through to 9pm ?
I'll start again tomorrow ...
Just make sure you have the I-797 (Receipt number and Case Type) and all your passport details to hand before calling.