Shaw TV/ Black Screen / no sound
Oct 19th 2014, 11:56 am
#1
BE Enthusiast
Thread Starter
Joined: Jan 2009
Posts: 329
Shaw TV/ Black Screen / no sound
Has anyone had this problem? On Friday night I shut off my TV and everything was fine. Last night, Saturday , I had a black screen and no sound, the same again today.
I called the local office, got a recorded message that there was a problem with HD guide and to try a channel either up or down to see if a picture would appear. ( It didn't ).If not, to try holding the power button on the HD terminal for 15 - to- 20 seconds. If this did not work ( it didn't ) to leave a comment below When I went to' below', the comment section was 'reserved for updates'. The name was 'Colin Shaw'
So I called 'Customer Service' where one is supposed to be able to talk to a representative 24 hrs a day 7 days a week Guess what , I got the same recorded message that I started with. I guess this is what is called a vicious circle.
Any ideas, or help would be appreciated .
I called the local office, got a recorded message that there was a problem with HD guide and to try a channel either up or down to see if a picture would appear. ( It didn't ).If not, to try holding the power button on the HD terminal for 15 - to- 20 seconds. If this did not work ( it didn't ) to leave a comment below When I went to' below', the comment section was 'reserved for updates'. The name was 'Colin Shaw'
So I called 'Customer Service' where one is supposed to be able to talk to a representative 24 hrs a day 7 days a week Guess what , I got the same recorded message that I started with. I guess this is what is called a vicious circle.
Any ideas, or help would be appreciated .
Oct 19th 2014, 12:00 pm
#2
Nuther day in paradise.ca
Joined: Aug 2008
Location: Ajax, Ontario
Posts: 7,263
Re: Shaw TV/ Black Screen / no sound
Unplug everything for a minute or so then try again
Oct 19th 2014, 12:51 pm
#4
BE Enthusiast
Thread Starter
Joined: Jan 2009
Posts: 329
Re: Shaw TV/ Black Screen / no sound
Has anyone had this problem? On Friday night I shut off my TV and everything was fine. Last night, Saturday , I had a black screen and no sound, the same again today.
I called the local office, got a recorded message that there was a problem with HD guide and to try a channel either up or down to see if a picture would appear. ( It didn't ).If not, to try holding the power button on the HD terminal for 15 - to- 20 seconds. If this did not work ( it didn't ) to leave a comment below When I went to' below', the comment section was 'reserved for updates'. The name was 'Colin Shaw'
So I called 'Customer Service' where one is supposed to be able to talk to a representative 24 hrs a day 7 days a week Guess what , I got the same recorded message that I started with. I guess this is what is called a vicious circle.
Any ideas, or help would be appreciated .
I called the local office, got a recorded message that there was a problem with HD guide and to try a channel either up or down to see if a picture would appear. ( It didn't ).If not, to try holding the power button on the HD terminal for 15 - to- 20 seconds. If this did not work ( it didn't ) to leave a comment below When I went to' below', the comment section was 'reserved for updates'. The name was 'Colin Shaw'
So I called 'Customer Service' where one is supposed to be able to talk to a representative 24 hrs a day 7 days a week Guess what , I got the same recorded message that I started with. I guess this is what is called a vicious circle.
Any ideas, or help would be appreciated .
