Originally Posted by Alan2005 (Post 8301843)

I reckon it's true - admit it, it's the real reason you haven't posted any poorly composed rants about spiders or coffee purchasing.

Originally Posted by R I C H (Post 8301846)

I hope you have some success rae. Have an attitude that you do want things resolved though. Offer them a resolution that you think is fair and achievable given the circumstances and inconvenience you've experienced, and take it from there.

I was told on numerous occasions by Subaru's customer service hotline that the policy was to repair, and not replace vehicles. Having not had access to the car for more than a handful of days over several months, I kept pushing for replacement, until I learned that the policy was flexible, and each case was determined on merit. It took over a dozen calls, hours on hold, much frustration, and several weeks to get to that point. I can understand your pain, but don't let them grind you down. There'll be a resolution at some point, so make sure it's something you're happy with, rather than washing your hands of it and ending up out of pocket.

Best of luck.

Originally Posted by Atlantic Xpat (Post 8301746)

I leave you with a final thought: At least it's not a Toyota!

Originally Posted by printer (Post 8303384)

I feel your pain Rae. My son works at a dealership (not Land Rover) but is Dodge any better? Anyway he often complains that the service advisors are hellbent on up selling service add ons like Brake fluid flushes, rad flushes, basically anything that will bump the price of the oil change. Trouble is when a real problem is found the poor customer is then faced with even more costs.
He recently reported a severely worn steering rack assembly to his advisor and said that it was desperately in need of replacement. Trouble is the advisor had already up sold about $200 extra in other stuff that wasn't needed so didn't want to upset the customer by quoting the rack too.
Yes you guessed it the vehicle went back out with clean oil, clean filter and a free fluffy air freshener and a knackered steering rack:o

Originally Posted by GeDe (Post 8302793)

try having a look at a RR forum called fullfatrr.com there could be someone on there that has had similar problems with their car, I know owning a Land Rover can be a love/hate thing at times, I hope you can get it sorted out :fingerscrossed:

Originally Posted by R I C H (Post 8301751)

Surf the 1000's of vehicle related forums and I bet you could find similar posts and sentiment about every single manufacturer, and most dealerships too. Some are isolated incidents, some are indicative of underlying trends and problems.

FWIW, I had terrible problems with a new Subaru 18mths or so ago (replaced engine, turbo, 3x stereo, repainted, engine warning light issues etc). Subaru North America were a PITA to deal with, the local dealer was pretty supportive, but the whole experience left a pretty bitter taste - certainly not the near 100% satisfaction the consumer reports might like you to believe.

I purchased a new Mercedes a couple of weeks ago, and it's already needed a new auxiliary battery - shit happens, and unless there's a wealth of similar evidence such as that which you posted about LR and Go Auto, I don't think a poorly composed rant is an opinion I'd consider to be much use in isolation.

Originally Posted by rae (Post 8388103)

quick update for anyone who may be interested. basically RICH was right and i got nowhere, so much for poorly composed rants. LR US basically washed their hands of me and refered me back to the dealership, no other media outlet took interest.
on the plus side since my letter the car has had two further faults, both these added up to well over a grand, fixed for nothing, and all of a sudden i was provided with an LR2 as a courtesy vehicle where previously i got nowt.
anyway rid of the bloody thing in two weeks, new VW tiguan fully loaded, sorry IAIN could not reconcile myself with some of the interior quality of the scoobie i personally felt was a bit lacking.

Originally Posted by Oink (Post 8388146)

Doesn't look like a bad little motor, how many notes for this baby or did you lease it?

Originally Posted by rae (Post 8388166)

looked into it extensively as the car geek i am, deemed the small suv gti, nicest interior, golf gti engine, capable for little soft roading, 4 wheel drive from VAG 50/50 split when needed. smallest, not much room in the back, and worst ground clearance of the competition, also most expensive, but you gets what you pay for. unless its a range rover.

Originally Posted by rae (Post 8388103)

sorry IAIN could not reconcile myself with some of the interior quality of the scoobie i personally felt was a bit lacking.

Originally Posted by Atlantic Xpat (Post 8388194)

Thats all true, but at the end of the day, it's still a girls motor, isn't it?

Originally Posted by iaink (Post 8388195)

No one to blame but yourself then:p;)

I must be a hick, I think the interior of my (er..her:o) "new" 07 is quite spiffy, quite Audi like , its a lovely motor, especially for what we paid.

Originally Posted by Oink (Post 8301733)

This is a good place for a rant/service announcement. Rant away.

Did you tell them you were a cop and that you'll all be watching them?