Continuous request for subscription to be cancelled but still being charged
I purchased an item from best buy (cell phone) in June 2019 and was told if I sign up for 3 months of the Geek Squad protection plan at $15 each I would get a free case and screen protector. $45 was cheaper then the cost of both of those so I went for it. 3 months later called to cancel and was told it was cancelled and given a confirmation number. Next month, still getting charged, so I called again, asked to speak to a supervisor and was refused, but told my subscription was cancelled and provided another confirmation number via email.
Charges keep coming in so I have begun to dispute them with my credit card company. I win the disputes but am having to dispute the monthly charges each month. They will just not stop charging my card. Is there any way to stop this? Would calling the bank and saying my card is lost/stolen so I get a new card number and the old one is invalidated cause any issues with my credit when the subscription goes to charge me and the charge bounces? Not really sure what to do here. |
Re: Continuous request for subscription to be cancelled but still being charged
Call your local TV news station. They’re lazy so they love these types of stories when the fall in their lap.
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Re: Continuous request for subscription to be cancelled but still being charged
Have you cancelled it in writing - or verbally by phone / online only? I would suggest you write to Best Buy at their corporate headquarters stating it is your intention to make a case against them under the Consumer Protection Act of Ontario. https://www.ontario.ca/page/your-rig...lling-contract I no longer trust any verbal communication after suffering fools from Freedom for 7 weeks - only since telling their social team to tag me as a "Legal Risk" have their executive team got involved.
Their corporate address is: 8800 Glenlyon Pkwy, Burnaby, BC V5J 5K3 - and you can find a name to address it to from their exec list. https://www.bestbuy.ca/en-ca/about/o...9ce26837073911 You could also try emailing them directly - something like m.povse @bestbuy.ca perhaps :) Mat Povse is Senior Vice President, Retail & Geek Squad Services - so the ideal one to make a complaint to. Cancelling your credit card and making a complaint to the Better Business Bureau is another option. Going public on their Twitter / FB pages won't bring you any joy - their social team will only direct to go to PM/DM and give you platitutdes and assurances that mean nothing - as will their accounts team (phone). (or do what Oink suggested :D ) https://www.bbb.org/ca/bc/burnaby/pr...td-0037-100279 |
Re: Continuous request for subscription to be cancelled but still being charged
Tell the bank to cancel your card, issue a new card stops the charges from happening and then you can see if they contact you to resolve payment and chew them a new one...ha ha
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Re: Continuous request for subscription to be cancelled but still being charged
Report the charges as fraudulent to the bank, and tell the bank to stop allowing these fraudulent charges to be made to your account. Give the bank copies of the emails you've had from Best Buy.
If that doesn't work, hire a muck-spreader and spray their head office with 5,000 gallons of pig slurry. Best Buy or the bank, doesn't matter which. |
Re: Continuous request for subscription to be cancelled but still being charged
Originally Posted by Jsmth321
(Post 12793701)
Tell the bank to cancel your card, issue a new card stops the charges from happening and then you can see if they contact you to resolve payment and chew them a new one...ha ha
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Re: Continuous request for subscription to be cancelled but still being charged
Originally Posted by Gozit
(Post 12793694)
Charges keep coming in so I have begun to dispute them with my credit card company. I win the disputes but am having to dispute the monthly charges each month. They will just not stop charging my card.
Is there any way to stop this? Would calling the bank and saying my card is lost/stolen so I get a new card number and the old one is invalidated cause any issues with my credit when the subscription goes to charge me and the charge bounces?
Originally Posted by Jsmth321
(Post 12793701)
Tell the bank to cancel your card, issue a new card stops the charges from happening and then you can see if they contact you to resolve payment and chew them a new one...ha ha
Years ago - but in the UK - I cancelled a subscription and it stopped. Some months later I noticed a couple of those charges again, but it was completely random, presumably so I'd be less likely to notice (or report) than if it was regular. Luckily I caught it, reported, got fully refunded and the bank cancelled the card, issuing a new one. On separate occasions since, mystery charges have appeared on the Canadian accounts - likely as a result of someone hacking Amazon or something similar - and the bank has cancelled/replaced the cards automatically. |
Re: Continuous request for subscription to be cancelled but still being charged
I'm a bit confused... do you actually cancel the card just because someone has incorrectly charged to it? That seems a bit extreme.
Just call the bank and them that you do not authorise charges from XXX and give them copies of the correspondence, then it's the bank's problem. |
Re: Continuous request for subscription to be cancelled but still being charged
Originally Posted by Jingsamichty
(Post 12793944)
I'm a bit confused... do you actually cancel the card just because someone has incorrectly charged to it? That seems a bit extreme.
Just call the bank and them that you do not authorise charges from XXX and give them copies of the correspondence, then it's the bank's problem. But that was a UK bank just denying that named charge. Canadian banks - as we know - may not be so efficient. :sneaky: |
Re: Continuous request for subscription to be cancelled but still being charged
Originally Posted by Jingsamichty
(Post 12793944)
I'm a bit confused... do you actually cancel the card just because someone has incorrectly charged to it? That seems a bit extreme.
Getting the bank to deal with an improper charge means going through hell with the menus and call centers and then dealing with someone with whom I do not have a language in common. Card cancellation is all digital so I’d rather go that way. |
Re: Continuous request for subscription to be cancelled but still being charged
Originally Posted by Jingsamichty
(Post 12793944)
I'm a bit confused... do you actually cancel the card just because someone has incorrectly charged to it? That seems a bit extreme.
Just call the bank and them that you do not authorise charges from XXX and give them copies of the correspondence, then it's the bank's problem. Granted a better card issuer like Amex may be more willing to deal with the issue and correct it, but Capital One not so much, they do things the simple way, cancel card, send new one. lol |
Re: Continuous request for subscription to be cancelled but still being charged
I'm genuinely astonished. If a Third Party makes an erroneous charge to your account why on earth should you pay?
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Re: Continuous request for subscription to be cancelled but still being charged
Originally Posted by Siouxie
(Post 12793700)
Have you cancelled it in writing - or verbally by phone / online only? I would suggest you write to Best Buy at their corporate headquarters stating it is your intention to make a case against them under the Consumer Protection Act of Ontario. https://www.ontario.ca/page/your-rig...lling-contract I no longer trust any verbal communication after suffering fools from Freedom for 7 weeks - only since telling their social team to tag me as a "Legal Risk" have their executive team got involved.
Their corporate address is: 8800 Glenlyon Pkwy, Burnaby, BC V5J 5K3 - and you can find a name to address it to from their exec list. https://www.bestbuy.ca/en-ca/about/o...9ce26837073911 You could also try emailing them directly - something like m.povse @bestbuy.ca perhaps :) Mat Povse is Senior Vice President, Retail & Geek Squad Services - so the ideal one to make a complaint to. I've even sunk to sending one letter and copying a different version to others to maximise embarrassment. This worked but I did get found out when they compared notes. |
Re: Continuous request for subscription to be cancelled but still being charged
Thanks all
Issue is hopefully resolved - I called the bank, they did a dispute on the last 2 months of charges as well as cancelled and reissued my card with a new card number. (the representative's suggestion, not mine.) I then called best buy once more to cancel the subscription bc I was worried about them continuing to charge a cancelled card and affecting my credit. I was told a supervisor forced the cancellation and issued me a $70 odd refund for the charges, so we'll see how this plays out now. (I did not mention the disputed transaction to the best buy rep - i simply wanted the subscription cancelled on their side.) |
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