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Malaysian debit and credit cards replaced to PIN-enabled version

Malaysian debit and credit cards replaced to PIN-enabled version

Old Dec 22nd 2016, 7:50 am
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Default Malaysian debit and credit cards replaced to PIN-enabled version

As you may have noticed is a process ongoing at all Malaysian banks to replace all older debit and credit cards with a new version which contains a PIN. The press has written a lot about this, for example here: Signature-enabled debit and credit cards to be phased out industry-wide - Nation | The Star Online

I have noticed one unpleasant side effect of this. Several bills are automatically debited from my bank account. For example phone bill, Astro TV, internet, gym membership and so on. When I signed up for these I showed them my debit card and this was used to enable automatic billing.
When replacing the debit card for a PIN-enabled version you get a new card, having a new number. The old card is cut in pieces in front of you, and tossed in the garbage bin. This implies that all automatic billing bounces, as the old card number does not exist any longer! You will not get a new card having the same number as your old card.
Some services send you a warning message (e.g. SMS) if a payment fails, others don't. Of course I visited the bank to complain about this, but that fell on deaf ears. "You signed up for automatic billing using your card, thus it is your responsibility to contact all those companies and update your card information".

So if you recently exchanged your card for a new one you better closely monitor your automatic payments.
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Old Dec 22nd 2016, 11:10 am
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Default Re: Malaysian debit and credit cards replaced to PIN-enabled version

Only one week away from the deadline to use PINs and I wonder how many shops are actually ready.

I've only had to put my PIN in once in the last week or so. Other times, still signature required .
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Old Dec 22nd 2016, 11:16 am
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Default Re: Malaysian debit and credit cards replaced to PIN-enabled version

Tesco started with it last week, but not at all counters at once, some require PIN, others signature.
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Old Dec 25th 2016, 7:03 am
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Default Re: Malaysian debit and credit cards replaced to PIN-enabled version

The cards come with PAYWAVE function and it's rather convenient and fast.
It also saves U from touching keypad which some might consider unhygienic.
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Old Dec 30th 2016, 12:01 pm
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Default Re: Malaysian debit and credit cards replaced to PIN-enabled version

Originally Posted by SushiFan View Post
As you may have noticed is a process ongoing at all Malaysian banks to replace all older debit and credit cards with a new version which contains a PIN. The press has written a lot about this, for example here: Signature-enabled debit and credit cards to be phased out industry-wide - Nation | The Star Online

I have noticed one unpleasant side effect of this. Several bills are automatically debited from my bank account. For example phone bill, Astro TV, internet, gym membership and so on. When I signed up for these I showed them my debit card and this was used to enable automatic billing.
When replacing the debit card for a PIN-enabled version you get a new card, having a new number. The old card is cut in pieces in front of you, and tossed in the garbage bin. This implies that all automatic billing bounces, as the old card number does not exist any longer! You will not get a new card having the same number as your old card.
Some services send you a warning message (e.g. SMS) if a payment fails, others don't. Of course I visited the bank to complain about this, but that fell on deaf ears. "You signed up for automatic billing using your card, thus it is your responsibility to contact all those companies and update your card information".

So if you recently exchanged your card for a new one you better closely monitor your automatic payments.
My new credit card is replaced with exactly the same card number but different expiry date
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