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Skype problem/Laptop problem-

Skype problem/Laptop problem-

Old Dec 28th 2018, 2:16 pm
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Default Skype problem/Laptop problem-

Does anyone use free skype calling ? I have never had this problem before, if I make a call or receive one, I can hear and see them alright, they see me but hear only the first words then very few if any after that ?

I have tried troubleshooting on both skype and my laptop which is new ( months) no faults found ?
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Old Dec 28th 2018, 10:48 pm
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Default Re: Skype problem/Laptop problem-

Make sure you have all the latest updates for your OS (Windows or Mac OS) installed.

Make sure you have a decent connection. Wired is preferable over WiFi.

Use a speed tester like fast.com, speedtest.net or speedof.me to test your connection speed.

Make sure you are using the latest version of Skype.

Ensure that the only programme running is skype and possibly your antivirus in the background.

If you have a Microsoft Office account you can get 60 minutes free Skype credit per month. Alternatively you can top-up with PayPal.

I mention this because the paid calls have higher quality connections.
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Old Dec 29th 2018, 2:03 pm
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Default Re: Skype problem/Laptop problem-

Thank you calman014.
Windows up to date.
Latest version of skype installed.
Not wired, not sure where my cable is ! will look at that thank you.
Normally only skype running possibly antivirus at times.
Have used ookla again just now... results Ping 19, download 16.23 upload 1.94

No Microsoft Office account.
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Old Dec 29th 2018, 4:25 pm
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Default Re: Skype problem/Laptop problem-

Those are respectable speeds. You can buy pre-paid Skype time for (example) €10,-. This is what I use for calling phone lines in UK and it's normally reliable.
If you are calling a device at the other end, like a tablet or laptop, it could be down to their WiFi or internet connection also.
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Old Jan 3rd 2019, 6:45 am
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Default Re: Skype problem/Laptop problem-

Don't use SKYPE ! I found it impossible in the end. Always breaks in the calls, sound issues etc. I use FaceTime of WhatsApp now with no problems at all
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Old Jan 5th 2019, 1:13 pm
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Default Re: Skype problem/Laptop problem-

Always used skype from previous addresses with very little trouble at all. WhatsApp video call was the same as skype !! crap !!!!
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Old Jan 15th 2019, 8:48 am
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Default Re: Skype problem/Laptop problem-

If you're using Skype on a laptop and you're in power-saving mode, try plugging the laptop
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Old Jan 15th 2019, 7:47 pm
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Default Re: Skype problem/Laptop problem-

The problem would appear to be my new laptop ! I fired up my old one and have just talked, on a good clear line, to my sis for about an hour. Weird ! Dodgy microphone maybe ?
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Old Jan 16th 2019, 10:07 pm
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Default Re: Skype problem/Laptop problem-

Always best to use a headset anyway..or earphones from your mobile..
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Old Jan 17th 2019, 2:12 pm
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Default Re: Skype problem/Laptop problem-

HI calman014, never had nor used a headset. Been using Skype for years just fine without one. Only problem has been with this new HP laptop. It is only months old. No skype om my mobile, it was a pain !

Thank you.
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Old Jan 17th 2019, 9:02 pm
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Default Re: Skype problem/Laptop problem-

Have you checked the sound settings for the microphone? I've had a few people have issues with not being able to heard but then when they go in and adjust their boost and possibly disable the background noise cancellation everything is fine.
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Old Jan 20th 2019, 8:28 pm
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Default Re: Skype problem/Laptop problem-

You might want to do some testing of the mic. and speakers like recording your own voice and playing music just to play around with the settings.
HP update their "drivers' quite a bit so it would be an idea to check that you have the correct or latest audio drivers installed for your Laptop.
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Old Feb 7th 2019, 1:19 pm
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Default Re: Skype problem/Laptop problem-

Update on this. All works fine on my old laptop !!! No issues whatsoever !!!
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