TestaRossa

I just stick my contacts in tbh. I'd be squinnying otherwise and my glasses make me look 20 years older anyway!

pansy

five to six then.

37100

Mum just renewed her uk passport. Her photo was with tinted classes, but she had to provide a doctor's note.

TestaRossa

I wish.....Rang them again at 5.30 - figured that if there was a problem there was still time to fix it. This time got an English speaker. He went through the diary screen, could see I'd called etc. However, first off he told me that they can never re-deliver a consignement the day after, it has to be reprocessed. He was really apologetic because he could see from the screens I had been told it would be delivered today, or more likely he could see operators fobbing me off because, even though I COULD understand them they probably didn't think I could. Having said that the first one had changed the delivery address to here, so god knows what was going on!! Anyway, he has booked a delivery for 8 - 12 on Monday to my address here. It means no school again for Antonia but at least she should have a passport! Oh, I was also given a new consignment number for Monday's delivery, so I do know it has been done!! He said I could pick it up personally but they didn't leave a card yesterday (because we all know they didn't come in the first place..) so I have no ID to get it anyway. I think thats why I've now got a timed delivery he could see how many cock-ups had been made a long the way....

pansy

I find stuff like this really frustrating, If I hadn,t done my job properly all hell would have broken loose. Keeping 10 psychiatric patients in order was no mean feat. If you can.t be bothered to to do a job theres plenty of people who will.

TestaRossa

Hmm, maybe that's the problem pansy...Look at the government, maybe the psych wards weren't big enough...

TestaRossa

Not arrived. Now I'm being given the run around. The customer service says it is no longer being dealt with by them i.e. washing their hands and passing on...Gave me a number in rome that just rings out. Tracking says it is out for delivery, but I was assured before noon. Sounds like that was never passed on...I honestly don't know what to do now. I'm not even sure the address has been changed so they could be trying to deliver to the porter still, which normally would work. Help!!

indiebird

Oh no Testa!!! How comes the customer service peeps are not dealing with it any more??!! What a load of old cr*p!!! I dunno what to suggest hun... what is the number in Rome actually for? Is it better to wait til after 2pm to phone them?

Lorna at Vicenza

Oh hell. That's not good news is it.
Fingers crossed somebody turns up with it this afternoon.

TestaRossa

No idea. She said they were turin and only dealt with major customers and it was with this woman in Rome now - not the passport, the delivery. They don't know arse from elbow tbh...I just don't know what to do now... Really p****d off about it!

indiebird

I will keep for you. wish I was nearer.... just to take Antonia to school for you whilst you waited inxxxxx

Lorna at Vicenza

and take her home for tea too as some courier deliveries can still arrive at
7pm here.

indiebird

I'd make her tea and take it with me to her house.... and some cake!

TestaRossa

I know, and thanks! But remember I assured on Friday it would arrive before noon! What happened to that. Now they won't even talk to me at customer service. I just wish my Italian were better, then I might get some kind of sense!!

Lorna at Vicenza

Want me to ring up and argue the cause for you? And give them a big fat telling off too !!!

I will do you know if you want.