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( Near ) Equivalent of John Lewis or Richer Sounds ??

( Near ) Equivalent of John Lewis or Richer Sounds ??

Old May 9th 2022, 7:29 am
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Default ( Near ) Equivalent of John Lewis or Richer Sounds ??

Does Italy have any Hi Fi supplier / chain which could be said to approximate to John Lewis and / or Richer Sounds in UK ?

I.e. a merchant whose products are of good quality / relation to the price, and who provides excellent customer service in general and honours the guarantee if anything goes wrong during its duration ?

Whatever the answer in general to the above, would there be any specific store in Rome which anyone can recommend for purchase of a large ( 65") screen Samsung tv ? I wouldn't say price is not a problem but reliability of service and so on are more important.

The Prati area would be good if there is a choice.
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Old May 9th 2022, 8:07 am
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Default Re: ( Near ) Equivalent of John Lewis or Richer Sounds ??

Unieuro is the most popular shop for electrical goods, phones, computers etc where I live.

https://www.unieuro.it/online/?q=samsung%20tv&gclsrc[0]=aw.ds&gclsrc[1]=aw.ds&dstid=43700053003976234&adid=484314822661&g clid=CjwKCAjw9-KTBhBcEiwAr19igzElIlcCzJZ_PWOkiHuJMZO82MbHV_m294MP TbJG0nOg_kxOYS7EaBoCF6sQAvD_BwE
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Old May 10th 2022, 5:16 pm
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Default Re: ( Near ) Equivalent of John Lewis or Richer Sounds ??

We bought a tv satellite decoder from unieuro. " Sure, no problem. Bring it back for a full refund if you want" Hmmmm. It did not work so we got a local tv guy in to help. He sorted us out with a programmed decoder- on a free trial - which we later purchased.
We eventually got our money back from Unieuro, after a fight.
Better customer service from Mediaworld and Euronics - but none of them are like Richer Sounds. I would ask locals for advice for a local shop.
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Old May 10th 2022, 6:09 pm
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Default Re: ( Near ) Equivalent of John Lewis or Richer Sounds ??

Euronics is probably the closest you're going to find to Richer Sounds. Try to find one of the smaller franchises for decent service, the big boys are shocking in my experience. If you check the link, just look for one with an independent name:
List of Euronics stores by region
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Old May 10th 2022, 10:39 pm
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Default Re: ( Near ) Equivalent of John Lewis or Richer Sounds ??

Well let's face it. The OP is looking for excellent customer service and that is not ever going to happen in Italy.
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Old May 11th 2022, 8:32 am
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Default Re: ( Near ) Equivalent of John Lewis or Richer Sounds ??

To be fair it's improving, especially if they know you. I set aside 2 days last week to do the dreaded tasks of the bank, the lawyer, the comune and some shopping and managed to fit it all in to a morning without a single complaint. Granted, I went armed with more documents than a murder trial lawyer and I ignored the driving, potholes and queueing system.

The smaller retailers generally provide excellent customer service, at least in Puglia.
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