Helpdesk Level 1 & 2

Old Jun 30th 2005, 1:07 pm
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Default Helpdesk Level 1 & 2

Are there any members of the forum who are Helpdesk support specialists and have successfully gained employment since moving.

If so, can you give me a shout and tell me how difficult / easy it was to get a job. This place seems to be full of dev people.
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Old Jul 1st 2005, 6:13 am
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Default Re: Helpdesk Level 1 & 2

Originally Posted by Australia Bound
Are there any members of the forum who are Helpdesk support specialists and have successfully gained employment since moving.

If so, can you give me a shout and tell me how difficult / easy it was to get a job. This place seems to be full of dev people.
Not a sausage eh? Looks like i'll need to get the MySQL book out.
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Old Jul 1st 2005, 6:34 am
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Default Re: Helpdesk Level 1 & 2

Originally Posted by Australia Bound
Not a sausage eh? Looks like i'll need to get the MySQL book out.
Sorry mate, I'm one of those dev people you mentioned.
If this is of any help, I can tell you about the company i work at.

It's a small branch of a big global company. We have about 200 users between here and NZ. We run ordering, warehousing, sales and billing systems, on a mixture or windows, linux, and as400 platforms.
Of the 19 people in the IT dept it's split like this.
3 managers
12 devs
3 network support
1 helpdesk support

I don't know if this is typical over here, but the helpdesk person is really a first point of call and not much more. With so many devs and techies, most stuff is escalated early on.
The only reason I can think this may be is that difference in pay between the roles isn't as great as i found it to be in the UK. So maybe they find it just as cost effective to have specialists rather than all rounders.
The last 2 places I worked at in the UK, I found the ratio of helpdesk to 3rd level alot higher.

Only speaking from experience, I could be off the mark.

Cheers, Chris.
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Old Jul 1st 2005, 8:18 am
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Default Re: Helpdesk Level 1 & 2

So your helpdesk guy answers the phone and escalates accordingly?

We have a separate helpdesk in the U.S. They route tickets to us and we fix them. We get phonecalls from users but they're pretty much ignored.

A company like yours is exactly what i'm looking for but a support role, not helpdesk.

Can anybody tell me the name of any large manufacturing facilities in WA? Electronics especially. Anywhere with offices and assembly lines. Does anybody here work in one?

thanks people
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