TandC23

Hi,

Is there anyway to contact my case officer direct? Or do they strictly not like you contacting them directly? its just when you send a query through the website post-lodgement form it doesn't actually get directed to your co does it?

PamE

Hi there, in my experience CO won't answer anything unrelated to specific thing they have asked you for. For example, we sent a requested doc direct to CO last week, and added a more general question on to that email. The CO ignored the additional question & we were directed back to the webform for the unrelated question. Webform does seem to work tho, we've had responses within 5 - 10 days before. It's not direct a communication with your CO, is my understanding, but they can help with some issues we've found. All the best! Pam