not able to contact the department.

Old Aug 23rd 2010, 7:34 am
  #16  
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Default Re: not able to contact the department.

1) Sometimes 1300 works from abroad, sometimes it doesn't.
2) Its a DIAC call centre.95% of replies are wrong or misleading (as documented on here!) and they cannot and will not put you through to your case officer.
3) If you are getting no reply from your case officer I suggest you re-email the query as a PLE, clearly stating FAO Case Officer X and any reference number that you have. And ask politely for them to respond and say that they have received it.
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Old Aug 24th 2010, 3:10 am
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Default Re: not able to contact the department.

Originally Posted by Pollyana View Post
1) Sometimes 1300 works from abroad, sometimes it doesn't.
2) Its a DIAC call centre.95% of replies are wrong or misleading (as documented on here!) and they cannot and will not put you through to your case officer.
3) If you are getting no reply from your case officer I suggest you re-email the query as a PLE, clearly stating FAO Case Officer X and any reference number that you have. And ask politely for them to respond and say that they have received it.
I am having the same probelm now. 3 emails to CO but no reply last 2 weeks since I will be travelling to Aust next week. How to raise PLE for paper based applcation?
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Old Aug 24th 2010, 6:15 am
  #18  
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Default Re: not able to contact the department.

Originally Posted by dsugums View Post
I am having the same probelm now. 3 emails to CO but no reply last 2 weeks since I will be travelling to Aust next week. How to raise PLE for paper based applcation?
Exactly the same as for online applications.
Go to www.immi.gov.au and look for Post Lodgement Enquiry
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Old Aug 24th 2010, 6:34 am
  #19  
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Default Re: not able to contact the department.

Originally Posted by Pollyana View Post
Exactly the same as for online applications.
Go to www.immi.gov.au and look for Post Lodgement Enquiry
Do you happen to know the exact link? I seem to be lost in the immi website
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Old Aug 24th 2010, 7:06 am
  #20  
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Default Re: not able to contact the department.

Originally Posted by dsugums View Post
Do you happen to know the exact link? I seem to be lost in the immi website
Go to the DIAC site. Top right hand corner click on the 'contact us' box and then type in Post Lodgement Enquiry in the search box). This comes up.
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Old Aug 24th 2010, 7:59 am
  #21  
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Default Re: not able to contact the department.

Originally Posted by moneypenny20 View Post
Go to the DIAC site. Top right hand corner click on the 'contact us' box and then type in Post Lodgement Enquiry in the search box). This comes up.
Wow, got it. Never knew it existed can it be used for any permanent visa application or only GSM? Mine is RSMS
Code:
 :confused:
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Old Aug 24th 2010, 8:20 am
  #22  
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Default Re: not able to contact the department.

Originally Posted by dsugums View Post
Wow, got it. Never knew it existed can it be used for any permanent visa application or only GSM? Mine is RSMS
Code:
 :confused:
Originally Posted by Pollyana View Post
Exactly the same as for online applications.
Go to www.immi.gov.au and look for Post Lodgement Enquiry
It's amazing what you can find if you only look.
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