johnknight001

hi all
i have a problem and need to contact diac, im having a email conversation and strugling to get my point over, is it worth actually contacting them, the issue is over £900 so a bit important to me, they took the visa fee twice and dont seem to be able to find it, would you stick to the approved email or contact direct?
john

Dorothy

I would probably get in touch with the credit card company and let them sort it out. Send an email to DIAC stating that you have been charged twice, with a copy of your CC statement showing the double payment and a note saying that you will leave it to them to sort it out.

johnknight001

hi
we have done all that, even sent statments from banks, cc company say diac have had the money, diac say no we have not?????????????????
john

Pollyana

Surely the credit card company should be refunding you and then sorting the mess out themselves?

johnknight001

what happened was i submitted payment, this was rejected on the system, i then used another card which went through, the first card actually took a payment as well, now cc company say its been took and diac say no we dont have it, im paying interest on 900 quid lucky me, i dont want to create a fuss but i dont have it spare funnily enough.
john

johnknight001

any ideas anyone

RobertC

If you can get the payment details from DIAC for the payment that they think they do have then you should be able to get the credit card company to sort out the other one and get it refunded.

johnknight001

i got the details from diac, this stated that they had 1 payment from my card, however they still say they dont have the other, the bank is insistant that diac have both, is it worth ringing them and does anyone have a number?
john

newjersey

+61 1300 364 613 for the Adelaide skilled processing center - that is assuming you applied for the skilled permanent resident visa offshore. If that is another one, go to the www.immi.gov.au, find your visa type and go to the last page where it says "after you lodge your application" - there would be a link to contact details. Good luck in sorting this out.

NJ