Complaint at Feedback Page
Sep 16th 2010, 5:48 pm
#16
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Thread Starter
Joined: Jun 2010
Posts: 280
Re: Complaint at Feedback Page
To the OP: Please may I point out the following:
DIAC, like every government department in the world, is understaffed.
I think I am right in saying that Australia is the most sought after re-location country in the world.
The workload of DIAC is approx:
During a typical week the department will
• Receive more than 30,000 phone calls through their contact centres
• Grant nearly 3000 visas for permanent stay in Australia, and
• Grant citizenship to nearly 2000 people
I forget the number of applications received every day but it runs into many tens of thousands EVERY DAY.
I saw on the news today that DIAC has called for an URGENT increase in staff numbers.
I have been to DIAC in Melbourne twice. It is like a zoo in there. On both occasions I was treated with respect and courtesy by staff who were operating under incredible stress levels. I don't suppose the clerks get paid very much either.
I submitted a positive feed-back form to DIAC. One of the points I made was, that bearing in mind the conditions under which the staff operate, it is a miracle frankly that anything gets done at all.
Every unnecessary call, email, written enquiry, feed back submission has to be dealt with by somebody and each of these unnecessary enquiries serves only to slow up EVERYBODY'S application.
The security checks are not carried out by DIAC but by the home country of the applicant.
The immigration process is frustrating. I've been through it. But at least there is a process. We are lucky to be here.
This post is meant with kindness but please learn some patience.
Alistair.
DIAC, like every government department in the world, is understaffed.
I think I am right in saying that Australia is the most sought after re-location country in the world.
The workload of DIAC is approx:
During a typical week the department will
• Receive more than 30,000 phone calls through their contact centres
• Grant nearly 3000 visas for permanent stay in Australia, and
• Grant citizenship to nearly 2000 people
I forget the number of applications received every day but it runs into many tens of thousands EVERY DAY.
I saw on the news today that DIAC has called for an URGENT increase in staff numbers.
I have been to DIAC in Melbourne twice. It is like a zoo in there. On both occasions I was treated with respect and courtesy by staff who were operating under incredible stress levels. I don't suppose the clerks get paid very much either.
I submitted a positive feed-back form to DIAC. One of the points I made was, that bearing in mind the conditions under which the staff operate, it is a miracle frankly that anything gets done at all.
Every unnecessary call, email, written enquiry, feed back submission has to be dealt with by somebody and each of these unnecessary enquiries serves only to slow up EVERYBODY'S application.
The security checks are not carried out by DIAC but by the home country of the applicant.
The immigration process is frustrating. I've been through it. But at least there is a process. We are lucky to be here.
This post is meant with kindness but please learn some patience.
Alistair.
There must be some sort of Clear time limits.17 months for CSL applicants is no more a fair deal for a particular HRC.DIAC had been claiming 12 months for CSL's.If only Pakistani applicants are delayed,then voices will be from here only.
I never meant to blame/criticize DIAC,but they must keep our sufferings in view.If this delay is inevitable even from local agency,it must be properly communicated to clients.
At least communicated;They must had told me its 24/18 months NOT 12 months.
Cheers
Sep 16th 2010, 6:04 pm
#17
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Joined: Jun 2010
Posts: 280
Re: Complaint at Feedback Page
So you are suggesting that DIAC and/or ASIO sit on applications for Pakistanis whilst continuing to process those from everywhere else? I love the conspiracy theories on here, they get better by the day, but this one does lead me to ask - as others have before - if you feel that a major government department is discriminating against people from one country before you even get here, how on earth are you going to integrate into society here with that chip already on your shoulder?
It might interest people to know that last year in a work capacity (on behalf of Qld Govt, hence I got a reply) I had cause to enquire of ASIO how long fairly basic level security checks would take if instigated with the UK. Their estimate was around 12 months, from the time of the enquiry leaving ASIO to when the reply came back. And that is with the UK, a low risk country. So what do you expect when dealing with Pakistan, well known to be High Risk..........
It might interest people to know that last year in a work capacity (on behalf of Qld Govt, hence I got a reply) I had cause to enquire of ASIO how long fairly basic level security checks would take if instigated with the UK. Their estimate was around 12 months, from the time of the enquiry leaving ASIO to when the reply came back. And that is with the UK, a low risk country. So what do you expect when dealing with Pakistan, well known to be High Risk..........
If 12 months is a normal timing for BASIC ASIO for low risk country i.e. UK,then DIAC must state 24 months for a HRC.
My only sweet concern here is to optimize the timelines so that we might have a vivid idea of our future endeavors and one may know well about all the prevailing practices before applying.
And if DIAC has to perform these security checks,they must be run in parallel immediately after CO assignment.Priorities change after every 3-6 months and till the end of these checks,I may fall into the CAP and Cease basket
Cheers
Sep 16th 2010, 6:28 pm
#19
BE Enthusiast
Joined: Jan 2010
Location: Australia
Posts: 588
Re: Complaint at Feedback Page
oh bhai please karley shadi,kuch din masroof hoja...lolz
(for mods:"oh brother get married and take your eyes off it for a while")
Well as you have lodged it already,just wait for their words on it...and
do share with all of us
good luck!!!
(for mods:"oh brother get married and take your eyes off it for a while")
Well as you have lodged it already,just wait for their words on it...and
do share with all of us
good luck!!!
Sep 16th 2010, 6:41 pm
#20
Forum Regular
Joined: Dec 2007
Location: Pakistan
Posts: 264
Re: Complaint at Feedback Page
So you are suggesting that DIAC and/or ASIO sit on applications for Pakistanis whilst continuing to process those from everywhere else? I love the conspiracy theories on here, they get better by the day, but this one does lead me to ask - as others have before - if you feel that a major government department is discriminating against people from one country before you even get here, how on earth are you going to integrate into society here with that chip already on your shoulder?
It might interest people to know that last year in a work capacity (on behalf of Qld Govt, hence I got a reply) I had cause to enquire of ASIO how long fairly basic level security checks would take if instigated with the UK. Their estimate was around 12 months, from the time of the enquiry leaving ASIO to when the reply came back. And that is with the UK, a low risk country. So what do you expect when dealing with Pakistan, well known to be High Risk..........
It might interest people to know that last year in a work capacity (on behalf of Qld Govt, hence I got a reply) I had cause to enquire of ASIO how long fairly basic level security checks would take if instigated with the UK. Their estimate was around 12 months, from the time of the enquiry leaving ASIO to when the reply came back. And that is with the UK, a low risk country. So what do you expect when dealing with Pakistan, well known to be High Risk..........
is it wrong to expect to be treated as all others ? we understand due to poor security situation the applicants from Pakistan need to be more thoroughly examined .. but something that is taking just 6-7 months for our neighbors takes 18-20 months for a single Pak case and still they are not able to conclude it ..give me a break .. don't you think that something is terribly wrong here ..?
of-course it isn't that DIAC dislikes Pakistanis and hence purposely delays their cases, its OK if they have to follow some strict procedure for Pak due to security situation .. but there should be some check and balance ..they should not keep people hanging in middle for forever.
It will all fine till 2008 ? so my question is that what went wrong and where ? the purpose is not to criticize other but to find solution to a problem, I hope you can think by putting yourself in the boots of a May-09 applicant
if there is problem from side of our Govt than there should be some indication about this from DIAC
Last edited by 525252; Sep 16th 2010 at 6:43 pm.
Sep 16th 2010, 10:25 pm
#21
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Joined: May 2010
Location: The pointy end
Posts: 195
Re: Complaint at Feedback Page
Why should DIAC inform Pakistanis that their and only their application(s) will take the longest time to be assessed? What would you do with this information?
Your activistic approach could be detrimental to your application and other fellow Pakistanis. No one likes a bully and, in essence, you will not further your cause by imposing demands on various government bodies but rather cast great suspicion on yourself.
Some could feel that stirring the pot in your country could be a harbinger of things to come if you land in Australia ... only the premise is interchangeable. Be very, very careful what you wish for.
Sep 16th 2010, 11:03 pm
#22
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Posts: 195
Re: Complaint at Feedback Page
Sep 16th 2010, 11:55 pm
#23
Still alive
Joined: Jan 2006
Posts: 28,994
Re: Complaint at Feedback Page
Just to clear things up here a bit...I only used Pakistan as an example because I assumed that was where the OP was from. I could be mistaken and if I am then I apologise. However, the same could be said if he were from India, Afganistan, China, Nigeria, Phillipines, Russia, and so on and so on. There are many countries where there are heightened security and fraud risks and so it takes longer to do background checks. The security agencies of these countries is in no hurry to do background checks for emigration purposes. Why would they? One citizen who intends to leave the country is not significant to them in the grand scheme of things, so why would they rush?
I honestly think that if you all have such a sense of entitlement you are going to find it very difficult to settle here in Australia. Nobody and I repeat NOBODY is doing anything to deliberately obstruct your plans and the sooner you get over your feelings of resentment and accept that the better. The plain fact is that you come from a country where terrorism and fraud are rife. The Australian government is doing its job (which is to protect Australia) by ensuring applicants from high risk countries are a) not terrorists and b) genuine in their statements. If you don't like the way my country does their job then perhaps you should consider withdrawing your application and applying to somewhere that doesn't scrutinise their applicants quite so closely.
I honestly think that if you all have such a sense of entitlement you are going to find it very difficult to settle here in Australia. Nobody and I repeat NOBODY is doing anything to deliberately obstruct your plans and the sooner you get over your feelings of resentment and accept that the better. The plain fact is that you come from a country where terrorism and fraud are rife. The Australian government is doing its job (which is to protect Australia) by ensuring applicants from high risk countries are a) not terrorists and b) genuine in their statements. If you don't like the way my country does their job then perhaps you should consider withdrawing your application and applying to somewhere that doesn't scrutinise their applicants quite so closely.
Sep 17th 2010, 2:47 am
#24
Banned
Joined: Sep 2010
Posts: 18
Re: Complaint at Feedback Page
To the OP:
I am not going to mollycoddle you so please excuse my direct manner and I do mean well by saying the following comments.
First, your sense of entitlement is breathtaking and making formal complaints to DIAC or other government bodies is likely to put a target on your back.
Second, Australia doesn't owe you or your country anything. Your attitude is outrageous, slightly obsessive and is becoming a tad tiresome.
If you think you are being discriminated against before you arrive to Australia, how will you react when you find difficulty in securing a job in your new country? Will you be filling your day by filing discrimination claims to the point that no one will hire you?
I think you will always demand more, expect more and little will be good enough for you. Just accept that procedures have to be observed followed for the well-being of everybody.
Finally, there is an expression that states one shouldn't put all their eggs in one sole basket. It might be an idea to leverage and make other choices. If I were displeased over something, I would look for other options. Why does it have to be Australia?
I am not going to mollycoddle you so please excuse my direct manner and I do mean well by saying the following comments.
First, your sense of entitlement is breathtaking and making formal complaints to DIAC or other government bodies is likely to put a target on your back.
Second, Australia doesn't owe you or your country anything. Your attitude is outrageous, slightly obsessive and is becoming a tad tiresome.
If you think you are being discriminated against before you arrive to Australia, how will you react when you find difficulty in securing a job in your new country? Will you be filling your day by filing discrimination claims to the point that no one will hire you?
I think you will always demand more, expect more and little will be good enough for you. Just accept that procedures have to be observed followed for the well-being of everybody.
Finally, there is an expression that states one shouldn't put all their eggs in one sole basket. It might be an idea to leverage and make other choices. If I were displeased over something, I would look for other options. Why does it have to be Australia?
Personally, if I was Australian, I'd be flattered that people want to come to my country and as far as I am concerned, it represents commitment. On the other hand, one could always go to New Zealand and then move to Australia given the reciprocal agreements. Amusingly, I have never heard of anyone claiming to be discriminated against with respect to New Zealand migration programme.
Sep 17th 2010, 2:58 am
#25
Lost in BE Cyberspace
Joined: Feb 2009
Location: UK
Posts: 14,284
Re: Complaint at Feedback Page
Personally, I find your arrogance and patronage even more breathtaking and your adjectives rather excessive. I am sure DIAC or whoever are mature enough to recognise that a complaint is a complaint, I have seen plenty of complaints from people of many countries, including the UK and it hasn't hurt their cause one bit. Australia, or rather DIAC, do owe those who pay application fees quality service and common courtesy, that is surely a basic human right, especially as DIAC's slogan is "People our business", and administrative efficiency is, as far as I am concerned, a defining feature of a modern progressive democracy. As for what you think people will do when they are denied a job, I'd suggest they might leave, which appears to be what you want and your assertion that those with a gripe might be filing discrimination claims is outrageous in itself - it's almost as if you approve of discrimination and to claim that you might have a target on your back sounds more like a threat.
Personally, if I was Australian, I'd be flattered that people want to come to my country and as far as I am concerned, it represents commitment. On the other hand, one could always go to New Zealand and then move to Australia given the reciprocal agreements. Amusingly, I have never heard of anyone claiming to be discriminated against with respect to New Zealand migration programme.
Personally, if I was Australian, I'd be flattered that people want to come to my country and as far as I am concerned, it represents commitment. On the other hand, one could always go to New Zealand and then move to Australia given the reciprocal agreements. Amusingly, I have never heard of anyone claiming to be discriminated against with respect to New Zealand migration programme.
DIAC do respond to PLEs and I have seen many people on here state that DIAC have told them that they are awaiting responses from security, isn't this sufficient courtesy in your opinion?
Filing complaints to DIAC isn't going to speed up security checks and nor is it likely that DIAC will decided not to bother with security checks any more because a few people complained. So it is pointless and all it will do is waste more valuable staff resources dealing with complaints.
Sep 17th 2010, 3:00 am
#26
Banned
Joined: Sep 2010
Posts: 18
Re: Complaint at Feedback Page
Because that is how the system works. I came from Britain. The British Police carried out the security checks. Had DIAC wanted more information they would have told ME to get it for them. Or, possibly, they would have contacted the British Police, they would not carry out the enquiry themselves.
A paid client. Er, no. You have applied for a visa. For this service, there is a fee. You have not bought the services of DIAC. You have paid them to appraise your application. You have not bought a public servant.
A paid client. Er, no. You have applied for a visa. For this service, there is a fee. You have not bought the services of DIAC. You have paid them to appraise your application. You have not bought a public servant.
Sep 17th 2010, 3:04 am
#27
Banned
Joined: Sep 2010
Posts: 18
Re: Complaint at Feedback Page
You seem to have missed the point being made, which is that the delays due to security checks are nothing to do with DIAC and common courtesy.
DIAC do respond to PLEs and I have seen many people on here state that DIAC have told them that they are awaiting responses from security, isn't this sufficient courtesy in your opinion?
Filing complaints to DIAC isn't going to speed up security checks and nor is it likely that DIAC will decided not to bother with security checks any more because a few people complained. So it is pointless and all it will do is waste more valuable staff resources dealing with complaints.
DIAC do respond to PLEs and I have seen many people on here state that DIAC have told them that they are awaiting responses from security, isn't this sufficient courtesy in your opinion?
Filing complaints to DIAC isn't going to speed up security checks and nor is it likely that DIAC will decided not to bother with security checks any more because a few people complained. So it is pointless and all it will do is waste more valuable staff resources dealing with complaints.
Sep 17th 2010, 3:07 am
#28
Lost in BE Cyberspace
Joined: Feb 2009
Location: UK
Posts: 14,284
Re: Complaint at Feedback Page
And I do think that you have missed the point, which is that the OP's complaint is being directed to the wrong organisation.
Sep 17th 2010, 3:08 am
#29
Still alive
Joined: Jan 2006
Posts: 28,994
Re: Complaint at Feedback Page
Sorry to say, DIAC does not exist for complaints. DIAC exists to protect the flow of people in and out of Australia. It's mandate is to protect Australian citizens.