AusFis company - is it a scam or legitimate?
Aug 24th 2010, 5:01 am
#91
Forum Regular
Joined: Dec 2009
Location: The most isolated city in the world - Perth
Posts: 233
Re: AusFis company - is it a scam or legitimate?
I am not Nino. But I will take it as a complement (I guess) that you think I am the owner of the company.
I work at the company- and yes part of my job is to answer in forums, (maybe not my favorite part).
Ausfis is just about a year old so I am not sure how you saw complaints that are 3 years old. Usafis on the other hand is 10 years old and we had our share of satisfied and unsatisfied customers (like every company).
Every complaint I find for either product I pass to the Call center managers and we discus them, When I see a specific complaints- I ask the client to email me his or hers details so we can check the complaint more closely, and try to help the client if we can.
But not all our costumers think we are “infuriate” and feel we use “misleading and overly aggressive sales techniques.” Many of our customers are happy with the service we provide them. Otherwise we wouldn’t have been able to stay in business for so long.
Why do you think that we are not “reasonable and fair with customers”? We have a 24/7 customer service, not just a marketing department. And I wouldn’t have published my direct email and invited people to email me with their problems if we didn’t want to help them.
Dana Smith
I work at the company- and yes part of my job is to answer in forums, (maybe not my favorite part).
Ausfis is just about a year old so I am not sure how you saw complaints that are 3 years old. Usafis on the other hand is 10 years old and we had our share of satisfied and unsatisfied customers (like every company).
Every complaint I find for either product I pass to the Call center managers and we discus them, When I see a specific complaints- I ask the client to email me his or hers details so we can check the complaint more closely, and try to help the client if we can.
But not all our costumers think we are “infuriate” and feel we use “misleading and overly aggressive sales techniques.” Many of our customers are happy with the service we provide them. Otherwise we wouldn’t have been able to stay in business for so long.
Why do you think that we are not “reasonable and fair with customers”? We have a 24/7 customer service, not just a marketing department. And I wouldn’t have published my direct email and invited people to email me with their problems if we didn’t want to help them.
Dana Smith
Aug 24th 2010, 5:45 am
#92
Crazy Cat Lady
Joined: Apr 2004
Posts: 65,493
Re: AusFis company - is it a scam or legitimate?
Contacting a MARA registered agent could be very expansive and they do not guaranty that you will qualify before they start, we help our customers to check if they are eligible or not.
If the law firm finds that you are eligible, they will contact you by phone or email where they will advise and assist you on how to continue with the immigration process.
If the law firm finds that you are eligible you will get the “Australia GSM Guide” by email and will be contacted by phone where they will advise you on how to continue with the
If the law firm finds that you are eligible, they will contact you by phone or email where they will advise and assist you on how to continue with the immigration process.
If the law firm finds that you are eligible you will get the “Australia GSM Guide” by email and will be contacted by phone where they will advise you on how to continue with the
Aug 24th 2010, 11:59 am
#93
RMA; Aussie Career Coach
Joined: Aug 2009
Location: Brisbane and Gold Coast
Posts: 142
Re: AusFis company - is it a scam or legitimate?
Dana
With all due respect, let me put this clearly.
The CSL and MODL are both dead. They have fallen off their respective perches. They are no more. They no longer exist. It is almost as if they never were. And the processing priorities listed on your website are totally wrong.
There is no reason to wait for SMPs to be released before you finalise the changes on the website - in the interests of professionalism AusFis needs to update it with information that's current NOW.
People make lifechanging decisions based on publicly available information about migration - Dana, this is not something to brush off with a comment that you'll update it at some vague time in the future when "all" the SMPs are released.
Every moment that you have that incorrect information on your website, you run the risk of someone acting on it and possibly losing a lot of money as a result. Not to mention the disappointment and stress they'll suffer when they realise they've chased a dream that doesn't exist.
Oh and one last thing - are you inclined yet to unveil the cloak of secrecy around the identity of the migration lawyers/registered agents that work with AusFis?
Last edited by Susan Wareham McGrath; Aug 24th 2010 at 12:26 pm.
Aug 24th 2010, 12:12 pm
#94
Crazy Cat Lady
Joined: Apr 2004
Posts: 65,493
Re: AusFis company - is it a scam or legitimate?
.
People make lifechanging decisions based on publicly available information about migration - Dana, this is not something to brush off nonchalantly with a comment that you'll update it at some vague time in the future when "all" the SMPs are released. Every moment that you have that incorrect information on your website, you run the risk of someone acting on it and possibly losing a lot of money as a result. Not to mention the disappointment and stress they'll suffer when they realise they've chased a dream that doesn't exist.
People make lifechanging decisions based on publicly available information about migration - Dana, this is not something to brush off nonchalantly with a comment that you'll update it at some vague time in the future when "all" the SMPs are released. Every moment that you have that incorrect information on your website, you run the risk of someone acting on it and possibly losing a lot of money as a result. Not to mention the disappointment and stress they'll suffer when they realise they've chased a dream that doesn't exist.
I think your priorities are slightly different to those of AusFis thankfully.
Aug 24th 2010, 1:11 pm
#95
Just Joined
Joined: Aug 2010
Posts: 20
Re: AusFis company - is it a scam or legitimate?
Dana, I am thinking of using your company but would like to check the credentials of the MARA registered agent who will be dealing with my application. Would you please tell me the name and MARN of this agent?
I don't think it can get any simpler than that in my request for the name and registration number of your agents, can it?
I don't think it can get any simpler than that in my request for the name and registration number of your agents, can it?
Ausfis is not a law firm. We receive the client’s information and subject to a payment, the client information is passed on to one of the law firms we work with, to be reviewed and assessed for an Australian skilled migration visa (GSM visa).
If the law firm finds that you are eligible for a GSM visa, you will be notified of your eligibility together with the details of the law firm, and you will receive further advice and assistant on how to continue with the immigration process
Last edited by Dana Smith; Aug 24th 2010 at 2:28 pm.
Aug 24th 2010, 1:50 pm
#96
Forum Regular
Joined: Dec 2009
Location: The most isolated city in the world - Perth
Posts: 233
Re: AusFis company - is it a scam or legitimate?
Ausfis is not a law firm, we only get the information from the client and pass it on to one of the law firms we work with, and only after the client has paid for the service do we assign a lawyer to his file.
If the law firm finds that you are eligible, they will contact you by phone or email where they will advise and assist you on how to continue with the immigration process.
If the law firm finds that you are eligible, they will contact you by phone or email where they will advise and assist you on how to continue with the immigration process.
WHAT THE BLOODY HELL ARE YA?
In fact by answering all these messages, you are doing exactly the opposite of what you are trying to achieve. By replying, you are keeping this thread on the first page, which is visible to anyone straight away who comes to this site. However if you stopped replying, slowly people will forget about it and this thread will move away from the first page.......Now do I need a legal expert to explain this or you got it?
Aug 24th 2010, 2:27 pm
#97
Home and Happy
Joined: Dec 2002
Location: Keep true friends and puppets close, trust no-one else...
Posts: 93,814
Re: AusFis company - is it a scam or legitimate?
Ausfis is not a law firm, we only get the information from the client and pass it on to one of the law firms we work with, and only after the client has paid for the service do we assign a lawyer to his file.
If the law firm finds that you are eligible, they will contact you by phone or email where they will advise and assist you on how to continue with the immigration process.
If the law firm finds that you are eligible, they will contact you by phone or email where they will advise and assist you on how to continue with the immigration process.
Maybe you need to change some of your terminology as well as your website content in order to atempt to boost your credibility?
Aug 24th 2010, 2:31 pm
#98
221b Baker Street
Joined: Jun 2010
Location: Miles from anywhere, Victoria, Australia.
Posts: 14,125
Re: AusFis company - is it a scam or legitimate?
Ausfis is not a law firm. We receive the client’s information and subject to a payment, the client information is passed on to one of the law firms we work with, to be reviewed and assessed for an Australian skilled migration visa (GSM visa).
If the law firm finds that you are eligible for a GSM visa, you will be notified of your eligibility together with the details of the law firm, and you will receive further advice and assistant on how to continue with the immigration process
If the law firm finds that you are eligible for a GSM visa, you will be notified of your eligibility together with the details of the law firm, and you will receive further advice and assistant on how to continue with the immigration process
Aug 24th 2010, 10:32 pm
#99
BE Enthusiast
Joined: Jun 2008
Posts: 730
Re: AusFis company - is it a scam or legitimate?
bit of a non brainer really!
speak direct to a MARA agent for reliable professional services or hand over loads of cash to some internet company who claim to have specialist lawyers but won't say who they are!!!???
speak direct to a MARA agent for reliable professional services or hand over loads of cash to some internet company who claim to have specialist lawyers but won't say who they are!!!???
Aug 24th 2010, 10:48 pm
#100
Still alive
Joined: Jan 2006
Posts: 28,994
Re: AusFis company - is it a scam or legitimate?
Ausfis is not a law firm. We receive the client’s information and subject to a payment, the client information is passed on to one of the law firms we work with, to be reviewed and assessed for an Australian skilled migration visa (GSM visa).
If the law firm finds that you are eligible for a GSM visa, you will be notified of your eligibility together with the details of the law firm, and you will receive further advice and assistant on how to continue with the immigration process
If the law firm finds that you are eligible for a GSM visa, you will be notified of your eligibility together with the details of the law firm, and you will receive further advice and assistant on how to continue with the immigration process
I have done online points tests and qualify for a 175 visa.
Aug 25th 2010, 2:19 am
#101
Just Joined
Joined: Aug 2010
Posts: 7
Re: AusFis company - is it a scam or legitimate?
I received a phone call from AUSFIS and I ended up giving my CC info. In the same conversation, I was told that my call will be transferred to a "Lawyer" for my "profile assessment". I was put on hold for sometime then the line was cut. Out of dismay I checked the net and I saw this thread. I was too late to realize that I made a mistake. I tried to call back to look for the person that I have spoken to but failed but another person accepted my call. When I asked for a refund I was told that it will take a week, but after some time in the same call I again asked for a refund and to my surprise I was told that can no longer get a refund because my details in the registration (my registration is half filled by the way) has been forwarded to a ''Lawyer". The person that I am talking to knew that my registration is incomplete and advised me to just finish it. So how can it be forwarded with an incomplete details?
I called my bank and explained what I just did. I was advised to file a dispute regarding the charges in my CC.
Anybody can advise me if I am going to do the right thing?
I called my bank and explained what I just did. I was advised to file a dispute regarding the charges in my CC.
Anybody can advise me if I am going to do the right thing?
Aug 25th 2010, 2:58 am
#102
Still alive
Joined: Jan 2006
Posts: 28,994
Re: AusFis company - is it a scam or legitimate?
I received a phone call from AUSFIS and I ended up giving my CC info. In the same conversation, I was told that my call will be transferred to a "Lawyer" for my "profile assessment". I was put on hold for sometime then the line was cut. Out of dismay I checked the net and I saw this thread. I was too late to realize that I made a mistake. I tried to call back to look for the person that I have spoken to but failed but another person accepted my call. When I asked for a refund I was told that it will take a week, but after some time in the same call I again asked for a refund and to my surprise I was told that can no longer get a refund because my details in the registration (my registration is half filled by the way) has been forwarded to a ''Lawyer". The person that I am talking to knew that my registration is incomplete and advised me to just finish it. So how can it be forwarded with an incomplete details?
I called my bank and explained what I just did. I was advised to file a dispute regarding the charges in my CC.
Anybody can advise me if I am going to do the right thing?
I called my bank and explained what I just did. I was advised to file a dispute regarding the charges in my CC.
Anybody can advise me if I am going to do the right thing?
Aug 25th 2010, 5:36 am
#103
Home and Happy
Joined: Dec 2002
Location: Keep true friends and puppets close, trust no-one else...
Posts: 93,814
Re: AusFis company - is it a scam or legitimate?
I received a phone call from AUSFIS and I ended up giving my CC info. In the same conversation, I was told that my call will be transferred to a "Lawyer" for my "profile assessment". I was put on hold for sometime then the line was cut. Out of dismay I checked the net and I saw this thread. I was too late to realize that I made a mistake. I tried to call back to look for the person that I have spoken to but failed but another person accepted my call. When I asked for a refund I was told that it will take a week, but after some time in the same call I again asked for a refund and to my surprise I was told that can no longer get a refund because my details in the registration (my registration is half filled by the way) has been forwarded to a ''Lawyer". The person that I am talking to knew that my registration is incomplete and advised me to just finish it. So how can it be forwarded with an incomplete details?
I called my bank and explained what I just did. I was advised to file a dispute regarding the charges in my CC.
Anybody can advise me if I am going to do the right thing?
I called my bank and explained what I just did. I was advised to file a dispute regarding the charges in my CC.
Anybody can advise me if I am going to do the right thing?
Aug 25th 2010, 7:04 am
#104
Just Joined
Joined: Aug 2010
Posts: 20
Re: AusFis company - is it a scam or legitimate?
I received a phone call from AUSFIS and I ended up giving my CC info. In the same conversation, I was told that my call will be transferred to a "Lawyer" for my "profile assessment". I was put on hold for sometime then the line was cut. Out of dismay I checked the net and I saw this thread. I was too late to realize that I made a mistake. I tried to call back to look for the person that I have spoken to but failed but another person accepted my call. When I asked for a refund I was told that it will take a week, but after some time in the same call I again asked for a refund and to my surprise I was told that can no longer get a refund because my details in the registration (my registration is half filled by the way) has been forwarded to a ''Lawyer". The person that I am talking to knew that my registration is incomplete and advised me to just finish it. So how can it be forwarded with an incomplete details?
I called my bank and explained what I just did. I was advised to file a dispute regarding the charges in my CC.
Anybody can advise me if I am going to do the right thing?
I called my bank and explained what I just did. I was advised to file a dispute regarding the charges in my CC.
Anybody can advise me if I am going to do the right thing?
Full name
Address (including country)
Email (used when filling out our forms)
Phone Number (used when filling out our forms)
Costumer ID.
Amount paid
Date of signup/transaction.
And I will do my best to help you.
Regards,
Dana Smith
Ausfis.org
[email protected]
Aug 25th 2010, 7:10 am
#105
Just Joined
Joined: Aug 2010
Posts: 20
Re: AusFis company - is it a scam or legitimate?
But you said earlier that you work with MARA registered migration agents. I would like to check the credentials of the agents who will be dealing with my application. If I will not be working with an agent, could I please have the name of the law firm who will be dealing with my application so I can check their credentials?
I have done online points tests and qualify for a 175 visa.
I have done online points tests and qualify for a 175 visa.
as I wrote before:
Ausfis is not a law firm, we only get the information from the client and pass it on to one of the law firms we work with, and only after the client has paid for the service do we assign a lawyer to his file.
If the law firm finds that you are eligible, they will contact you by phone or email where they will advise and assist you on how to continue with the immigration process.