Complaints

Old Sep 3rd 2009, 8:08 am
  #1  
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Default Complaints

During my latest bout of insomnia, I was browsing the NZIS site (don't ask, lack of sleep does strange things to you!!!) Anyway I came across a link that I thought might be useful to someone, at some point in time

http://www.immigration.govt.nz/migra...ntsprocess.htm

I don't believe this has been posted on here before ( well not that I can remember in the past 3 years).

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Old Sep 3rd 2009, 10:17 am
  #2  
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Default Re: Complaints

You're right mate.

I noticed it a bit ago. It's the first time I had ever seen it in 6/7 years,so it must be new.

About time too.


edit...
I gotta a feeling there is a difference between a complaint about stuff , like staff , case handling, timings etc. and a complaint about the operations and interpretation by NZIS of the actual operations manual.

Last edited by BEVS; Sep 3rd 2009 at 10:20 am.
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Old Sep 4th 2009, 5:32 am
  #3  
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Default Re: Complaints

Originally Posted by BEVS View Post
You're right mate.

I noticed it a bit ago. It's the first time I had ever seen it in 6/7 years,so it must be new.

About time too.


edit...
I gotta a feeling there is a difference between a complaint about stuff , like staff , case handling, timings etc. and a complaint about the operations and interpretation by NZIS of the actual operations manual.

I can see why you might think that; the explanation regarding the process is quite vague in my humble opinion and maybe as time goes on that will become a more defined thing

I'll watch this space to see what sort of feedback ( if any) people post
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Old Sep 4th 2009, 7:10 am
  #4  
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Default Re: Complaints

Well it wasn't there when I complained to them last year. Though I did do exactly as they suggest and directed my letter to the head of London NZIS
I think I got a reply to that about a month later, but received the ITA I was desperate for a few days after they received it
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