nldfc

I bought a pump from a company in Singapore that seems to have a destroyed diesel engine in it - The company want to send one of their own mechanics and engineers to do the repair work .
Would they be admitted to Canada to do the warranty work or would there be issues with work visas etc ?

Former Lancastrian

Did you buy this pump for a business or is it your own personal pump.
Business as in not self employed but employs workers.
Generally after sales service workers dont need a work permit. They would still need visas if coming from a TRV country though Singapore isnt one.
More info required.

After-sales services include those provided by persons repairing and servicing, supervising installers, and setting up and testing commercial or industrial equipment (including computersoftware)

nldfc

Yes the pump is for a fair sized company - The pump is brand new but it looks as if the coolant system wasnt prepared for the Canadian environment and the lower engine block has frozen - it cost 27k to ship it here so shipping it back to Asia isnt really an option

Former Lancastrian

Then they can come. Make sure they bring a copy of the sales agreement or invoice which shows pump was just recently purchased.
They just have to satisy Immigration that the pump is under warranty or a maintenance agreement.

nldfc

Thanks for that

Atlantic Xpat

Too add to this, sending engineers or service personnel to repair something shouldn't require any immigration authorisation. It'd be like you going on a business trip back to the UK or, indeed, Singapore.

Bloody stupid idea though buying a pump from Singapore in the first place. Antifreeze is not going to be something they'd think of. And I'm assuming you flew it here as otherwise you got screwed royally by your forwarder. Actually since the Oil patch generally all use the same people, you got screwed anyway.

nldfc

I hear you
The pumps are a specialized bit of equipment and build time in North America for the offshore rated pump was 18 months against 6 weeks in Singapore .

It came by boat and as you say as soon as oilfield equipment is mentioned an extra 0 gets added on the end

They were well versed on what the coolant requirements were for here but decided not to bother listening which is going to get very expensive for them

Former Lancastrian

But what happens when the machinery is not under warranty and they come to fix it? They then need a work permit. All immigration are asking for is that such people show documentation that a warranty exists so they dont get charged for a work permit or sent back because of lack of documentation.