T4T

I was told exactly something very similar to you. We landed ont he 14th of April and went back 2 weeks later. I was informed at the airport on the 22nd of Aug (the day we arrived back in Canada) (22nd of Aug) that there was something wrong with one of our pics and advised to call the 1 888 number. I called and was told that our pics were rejected on the 9th of June and we would receive a letter by the 15th of Sept advising us of what to do.

I've just called them again this morning was told that we should receive the letter within 2 weeks. How long does it take to send a letter?

I met a lady on Monday who said I could take our pics to the Toronto office without the letter if I need the pictures urgently. I'm not sure how far that's true and don't want to take the children out of school for the day and be turned away when we get there. I'm waiting impatiently for the letter

Mdunny

When I called a second time I said that I needed the card as I was going on a trip out of Canada. The Customer service persontold me that I could go to the office, sit and wait to speak to someone but unless I needed the card urgetly they wouldnt do anything. I was told that if I had my flights booked it would help. I countered that I didnt want to book my flights without the PR Card and she said, that in that case I could go to the office buts its highly unlikey that they would help. Ive decided to just need to wait for the letter.

Il reply here when I get it.

Scotjames

Processing Times: Permanent Resident Card

This information is updated weekly and shows the time it takes to process an application after we receive a complete application package.

Last update: September 14, 2011

Type of application Processing Times
New permanent residents
48 business days*

(This time applies if you have provided a mailing address)
Existing permanent residents
renewals
replacement
initial cards
144 calendar days

If you require your PR card urgently, please follow these instructions.

(Working on applications received up to May 16, 2011)
Note: If you live inside Canada and if it has been longer than the time shown above since you applied, please contact the Call Centre. Call Centre agents cannot speed up the process of your application or make decisions on your case.

*The processing time to receive the new PR card is shown in business days. This means it does not include weekends or holidays.


Hope this helps

Scotjames

Just checked timeline & CIC have changed them again would you believe it !

Your now looking at waiting even longer either 46 days for first cards or 150 days for renewal cards

Mdunny

Any sign of your letter T4T?
I called again and I can expect to wait until the end of October before getting the letter. 6 months after I landed!!

T4T

Hi Mdunny

Your post beat me to mine!!!

There's no sign of the letter, however I called the CIC office and asked if I could take our pictures to the Toronto office as suggested by the lady I met a few weeks ago and was told I could between 8 - 9am Mon - Friday so we went there today.
We had our pictures taken at our local Walmart last night and the children's pictures were accepted, however my hubby's and I were not.

We had to have another one at a photo place near the office called Joe's discount photo (lovely guy who knows his stuff!!!) and they were finally accepted.

We were told that we'll get our cards in the post within 6 -8 weeks. I have put a reminder in my diary to call them exactly 6 weeks today!!!!

Mdunny

interesting... great, thanks for the info.
I have a day off work next week so will give that a go too!

whats the address for the office again?

T4T

It's 55 St Clair Avenue E, Suite 200, Toronto M4T 1L8
Intersection of Yonge Street.
All the best!!!

T4T

Our PR cards arrived yesterday exactly 7 months after we landed!!!

Did you make it to the office in Toronto? If so, how did you get on?

Wishing you and everyone that's still waiting to receive their card the very best.

Mdunny

Mine arrived this week aswell actually. I got into the office 3 weeks ago and wasnt waiting long at all. The guy was helpful and said there is a delay with the 'letters' advising that there was a problem with my photgraphs - I never did get the letter. Anyway the most surprising bit was when he checked the photos, he just held them up and said 'looks good' - i had expected at least a ruler to check that my chin was not too far from the bottom, that my ears were perfectly aligned etc etc!

Anyway, got my cards this week.

T4T

Glad to read that you've received your cards too.
Funny enough, the lady who attended to us did check our photos with a card with did say that my ears and that of my OH stuck out too far and we had to take another photo near the office!!! We didn't receive the letter too. I'm glad that's all over, waiting for our OHIP card now!!!

MillieF

I 'landed' on the 15th October, but they just wouldn't accept the address that we gave for Permanent Residency, because we are going to NB and the address was in BC with a family friend. They said I had to be in permanent residence in order to have it sent there. However we have now bought a house in NB, and are arranging to be there in the first week of August of 2012does anyone think it might be a good idea to send the forms back to them in December, by which time the property will have closed in order to get a Permanent Residency card if not by, but soon after, my arrival?

Optimistic Pessimist

I landed on 3rd Sept 11 and was told it would take 6 weeks for PR card to come through. Not having heard anything I gave them a call yesterday. I was told 'yes its late, I will send an e-mail to the processing dept and you should get it within 30 days'.

No reason given for why its late, I was not told of any problem with photo, so assume it was just an oversight.

So if anyone has not heard back, I would suggest a call to them, just in case you need to prompt them.

Hopefully I will get it within 30 days.