koofoo

I sent off for renewal of our PR cards. I checked the online status and it says that the application was approved and that we'd be invited to pick the cards from the local CIC office. The status was later updated to say that the file had been forwarded to the local CIC office who may contact me. However, last week I received letters from the local CIC office requesting for information that had already been submitted with the original application for renewal.
I must add that we did not meet the 730 days criteria due to a personal tragedy. I had documentation substantiating this. CPC in Sydney had approved the application according to online status, I believe on humanitarian grounds.
My question is that is it common for a local office to request information again even when online status shows that the application has been approved? Why then ask for data that's already in the file?

Appreciate if anyone could shed some light on this. Thanks in advance.

PMM

Hi

All Sydney does is manufacture PR cards, the local office will be investigating your loss of PR status and will be making the decision if you have lost your status or there are sufficient H.& C. not to report you. If they report you, you will have your chance at the Appeal hearing to prove the H.& C.
If you are reported, I would suggest that you hire help.

koofoo

Then why does the online status say that my application was approved and that I would be invited to collect my cards from the local office? Also why ask for information that's already been submitted? Online status mentions that file was forwarded to local office, so information requested should be in that file.

Andrew Miller

Never give any credibility to online status.

koofoo

Thank you to all experts who responded, for your very informative replies.

koofoo

It's been over a month since I sent the information requested by the local office, which was in the original application too if I may add. I've still not had any reply or any acknowledgement other than by tracking on CanadaPost's website to confirm delivery.

Andrew Miller

Investigation into your PR status (how it was obtained and your absences) is ongoing. It takes time, sometimes several months.

koofoo

Still no cards, so decided to ring the call centre. Spoke to an agent and she went away to look into my file and came back to say that the cards have been approved and are waiting collection. I would be informed of the date to come in to collect them.
Would she have seen this from the online system too or would she had contacted the local office? If that is so then that's been the case since February.

Awaiting that letter from the local office

Andrew Miller

Good for you

koofoo

This did not answer my question. i.e. Is there any credibility in what she said or would she had just looked at the online status too? Which you said earlier that I shouldn't pay any credibility to.

Maple Leaf

sounds to me like only she can probably answer your last question. unfortunately it also sounds like you are just going to have to wait and see.

Andrew Miller

I'll never put much faith in e-cas and even less into answers from phone agents at CIC. But hey, you never know - answer you got may have been that one good out of x number of bad answers.

Maple Leaf

have to totaly agree with that!!!

koofoo

Finally got a letter asking me to come in to an interview for determination of PR status.
As I mentioned in my initial post, I didn't meet residency obligations due to a family tragedy and some other factors.

Andrew Miller

Seems CIC phone agent you spoke with gave you wrong answer. You are going for the Loss of Status hearing. Good luck.

Please let us know what happened, no matter what is the outcome.