FARAH1305

*moved this out of spousal PR timeline to gain some visability

PLEASE HELP!
I got a letter from CIC today that stated I am missing/ have incomplete documents. They are going to give me 30 days to send them the missing documents. They've identified passports and national identity cards but I submitted all of that already. They have not identified what specifically is missing or what is not valid.

How can I reach CIC and talk to them specifically about what I need to resubmit?

Do I just photocopy all copies of passports and identity cards and resend?
Do these need to be certified????

Also - the letter states that when I submit the documents if it meets the requirements that it will be submitted in the cue based on resubmission. That means my 12 months will begin from February???

Edited to add:

In my original application I submitted the following Identity documents:

Sponsor:
Canadian passport and Canadian birth certificate

Applicant
British passport
Spanish national identity card

Child (who is a Canadian Citizen by right)
British birth certificate and proof of application for Canadian citizenship

I am going to basically resubmit every identity document we all which includes:

Sponsor
Canadian Passport
· Canadian Birth Certificate
· UK Spousal Visa Card

Applicant
· British Passport
· Spanish Passport
· Birth Certificate
· Spanish National Identity Card

Child
· British Passport
· Birth Certificate
· Canadian Citizenship Certificate (Please note that X was received after submission of the PR application)

Snowy560

Obviously I haven't seen what you sent it but did the Spanish ID card or birth certificate need a translation?

FARAH1305

OMG - I didn't even THINK of that.
It's just an ID card. I should've submitted his Spanish passport as it has spanish/english/french on it

Engineer_abroad

Good catch Snowy, didn't even think of that.

Snowy560

Get a translation for the ID Card and birth certificate if it needs it. Submit all passports and ID docs. It's not either or.

FARAH1305

Thank you Snowy.

Birth Certificate is my own Canadian one so I don't think that's the problem - and my husbands BC is British so no need for translation - it must be the stupid identity card.

FARAH1305

attached are parts of the letter i received .... they highlighted a section but again were not specific in what was actually wrong or missing. SOOOOOOOO FRUSTRATING

Snowy560

Sounds like you didn't submit the Spanish passport either. Get the ID Doc translated.

FARAH1305

I didn't because I thought I could pick one or the other? The Spanish National Identity card can be used to travel around Europe so I assumed it wasn't necessary or redundant to submit both.

Spanish passport has English and French on it - so I won't get that translated - but I guess I will need to do the identity card because I've already submitted it?

Snowy560

Send ALL ID docs. You can't pick and choose.

FARAH1305

also i don't know if this makes any difference but the letter was addressed to me (sponsor) as opposed to my husband applicant.

Snowy560

There are some deficiencies in what was submitted for your husband. Whether there were any problems with your docs we can't say. The lack of Canadian CC for the child might be a factor but you'll send this now. I don't know what was in IRCC's mind when they checked the package.

BigfootsMotorbike

Don't know if this was mentioned earlier, but did you also scan every page of the passports that had stamps?

FARAH1305

i photocopied every page that had Canadian stamps on it ... I'm confused do I need to do ALL pages with stamps irrespective of country? Do I need to do this for both the sponsor and applicant?

Thanks

BigfootsMotorbike

We scanned and submitted every page that had a stamp. We did this for both applicants.

If you provided travel history that should appear as stamps in your passport, then I think they expect to see them in the uploaded scans.

One of the passports was Polish, and we did not provide a translation.

We were not asked for anything additional or told any documents were incomplete.